My colleague and I chose the Sheraton Rockville because of the price--$159 plus tax pre-paid in full, compared to around $250 for other local hotels. It was a poor experience.
1. I arrived at 10:30 pm and was given the keys to a room on the Club Level (5th floor) which was nice and unexpected. But the room was used--bed not made, towels everywhere, garbage lying around. Down I went to the front desk where the friendly young woman told me they were sold out and I'd have to wait for housekeeping to make the room. I refused because of the late hour so she found me another room and, only when I asked, gave me a coupon for a free breakfast.
2. The 2 elevators arrive slowly during the busy early morning. They seem to be used by service staff too as 2 housekeepers emerged with a rolling laundry cart.
3. The breakfast situation was a fiasco. Small breakfast area. Tables uncleared. Short staffed. One of our party got a menu--2 didn't. Finally, management stepped in to help. Very generous portions.
In the hotel's favor, the staff is all very friendly.
- Official Description (provided by the hotel):
- The Sheraton Rockville Hotel is part of the beautiful planned development of King Farm, surrounded by lovely bike and walking paths and minutes from the area's restaurants, boutiques & coffee shops. ... more less
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- Also Known As:
- Sheraton Rockville
- Rockville Sheraton