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“Toilet Problems!” 1 of 5 stars
Review of Bethesda North Marriott Hotel & Conference Center

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Bethesda North Marriott Hotel & Conference Center
3.5 of 5 Hotel   |   5701 Marinelli Road, Rockville, MD 20852   |  
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Ranked #4 of 16 Hotels in Rockville
RI
1 review
“Toilet Problems!”
1 of 5 stars Reviewed February 28, 2007

I stayed in the Marriott Bethesda North from February 23 through February 26, 2007. I found an issue with flushing the toilet in the first room I was assigned to. The water would swirl and swirl and not go down. I called the front desk who promptly sent an engineer. The engineer informed me there were problems with the toilet flappers in some rooms (cheap and not weighted enough to work properly) and offered to show me how to remedy (sticking my hand in toilet tank to re-set flapper!). I informed him that I would not be doing that. He said he could replace the flapper but it would take time. It was nearly midnight so I asked to be moved to another room. I was promptly given another room. While unpacking I noticed several oddities such as a very low bar in closet, small sink attached to wall and bathroom door that opened out into the room. After a while I realized I had been given a handicapped room! I am not handicapped and wonder why I would be given this modified room! I don't believe this was the only room available. It was 12:30am by this point and I did not want to move again so I stayed. In addition, I did not plan to spend much time in the room.

The best part - when I used the toilet, I found it had the same problem as the other room! The water would swirl and swirl and the toilet would sometimes flush and sometimes not but I realized it would eventually flush. I spent an extraordinary amount of time flushing the toilet. Overall, not a good experience at all! I will certainly think twice before staying in this Marriott again, or recommending it anyone. I am a frequent traveler and recently decided to sign up for the Marriott Rewards Program and give Marriott Hotels a try. This was my first stay under the program and I am certainly not impressed!

  • Liked — Proximity to the metro
  • Disliked — Overall experience
  • Stayed February 2007, traveled solo
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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321 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
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Massachusetts
Senior Contributor
31 reviews 31 reviews
18 hotel reviews
Reviews in 25 cities Reviews in 25 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed October 31, 2006

I recently stayed at this hotel for a conference I was attending. I was so impressed with the level of service at this hotel that I was compelled to write a review. The staff was courteous, helpful, and friendly...attending to every detail with such a pleasant attitude. The rooms were clean and comfortable and the restaurant food was very good. I wouldn't hesitate to stay here again.

  • Liked — Service, Service, Service
  • Stayed October 2006, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pullman, WA
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed August 4, 2006

Stayed here to attend a workshop that was held in the adjoining conference center. Location is right on the METRO red line at White Flint, so very convenient to get around. The beds were quite hard, the rooms pretty standard. Well kept overall. They do a turn down service each evening, which I found inconvenient. Also, the AC in the room was always turned down to 63 degrees by the staff, and I would turn it up to 75 degrees, only to find it turned back down. It was incredibly hot outside, but I don't think it was necessary to freeze guests inside to compensate. Internet is available for $10 per day. Also, I used the Business Center to send a 1-page fax, and the posted charge was $3 for the page. On my bill at check out was a charge from the Business Center for $34 - OUCH! When I pointed out the error, they took the whole charge off. I would stay there again....

  • Stayed August 2006, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albany,NY
Senior Contributor
31 reviews 31 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed July 17, 2006

Very nice hotel. No complaints. Very convenient location. Plenty of shopping and restaurants within walking distance and a Metro stop that will take you into D.C. is only about 150 yards from the hotel. I would return and recommend this hotel to other people.

  • Stayed July 2006, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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A TripAdvisor Member
4 of 5 stars Reviewed July 5, 2006

Nice hotel, centrally located. Fitness center isn't exactly gym-quality, but not too bad either. The pros include: wonderful front desk staff and helpful doormen, in-hotel restaurant offers decent food, tidy rooms. The cons: the housekeeping staff does an adequate cleaning job, but we never got any soap or shampoo refills (we stayed for 6 days); we had hoped for a sauna in the fitness center, but there was none; and finally, if you arrive when it rains, plan to get wet, the "covered entry" doesn't extend out to the driveway! All in all, it was not a bad experience and we would return. Of course, we'll bring our own soap and shampoo and an umbrella!

Was this review helpful? Yes 1
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Madison, WI
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 3, 2006

Extremely clean hotel. Very courteous service and fast check-in and check-out. Good restaurant on-site.

  • Stayed February 2006, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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London
Top Contributor
64 reviews 64 reviews
31 hotel reviews
Reviews in 32 cities Reviews in 32 cities
88 helpful votes 88 helpful votes
2 of 5 stars Reviewed January 11, 2006

The hotel itself is very impressive - rooms good size, bathrooms adequate, clean. Staff let this hotel down especially the front desk staff who do not know the area at all. No one on the concierge desk to help either. In fact they even had difficulty calling for a taxi and the security guard did it for us. They could not recommend one restaurant and did not know what shops were in which shopping centre. To try and get information of which metro line to change at to get to the museum in DC was impossible. They could not even arrange for 2 taxis to take a group of us to the airport with 3 hours notice. We had requested a van but they told us this was not possible and would arrange for 2 taxis. Luckily a second one pulled up with some guests so we were able to get our planes. If they had decent staff or staff training and could get taxis when needed it could be a great hotel.

  • Stayed December 2005
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Bethesda North Marriott Hotel & Conference Center

Address: 5701 Marinelli Road, Rockville, MD 20852
Location: United States > Maryland > Rockville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Rockville
#5 Romantic Hotel in Rockville
#6 Family Hotel in Rockville
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Bethesda North Marriott Hotel & Conference Center 3.5*
Number of rooms: 225
Official Description (provided by the hotel):
Iscover the comforts of one of the premier hotels in Bethesda, MD with a stay at the prominent Bethesda North Marriott Hotel & Conference Center. Stylish guest rooms, a Concierge level and 50,000 square feet of high-tech event space welcome both business and leisure travelers with everything needed for a remarkable hotel experience. Conveniently located near the White Flint Metro Station, guests enjoy easy access to downtown Bethesda, Rockville, Washington, D.C. And northern Virginia attractions. Featuring an expansive ballroom, 120-seat amphitheater, innovative catering and lavish amenities, our hotel's conference center is ideal for hosting inspirational Bethesda, MD events. Well-furnished rooms pamper guests with luxurious bedding ensembles, high-speed Internet access and plug-in panels for easy connectivity, while tantalizing on-site dining, 24-hour guest privileges to the hotel's fitness center and a heated indoor pool add comfort and convenience for a relaxed and productive stay. ... more   less 
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Also Known As:
Bethesda North Marriott Hotel And Conference Center
Marriott Bethesda North
Marriott Hotel Rockville
Marriott Rockville
Rockville Marriott

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