I stayed at this hotel with my friend and my mother for a family event. The rooms were nice, the linens were very soft, especially in comparison to most hotels, and all of the employees, from the receptionists to the bellhops to security were very helpful, very eager to help, and always smiling. Great fresh cookies in the afternoon and into the evening at the check-in desk. Also, there was some kind of citrus drink that was in the lobby--it wasn't to my taste, but my mother loved it.
In terms of noise, I did not hear anything from other rooms but noise from the hallway almost seemed amplified. I was about to say that perhaps the adjacent rooms were empty, but the hotel was completely sold out. Most everything in the rooms were in good shape and very clean--one of the bedskirts had about a 7" tear in it and there was some chipped paint, but overall very clean and nice.
The only issues I had here was price. I'll get to room cost in a moment. First of all, you have to pay for parking. I expect this in city hotels, not so much in suburban ones. The cost is $15 per night, though with Marriott Rewards it drops to $8 per night. The gate was never down. Anyone could pull in or out for free, so I sort of wished I hadn't said that I had a car.
Internet is not included in the price--$12.95/day. This seems ridiculous in this day, especially at a conference center. Even the computers in the business area were not free. I have never been to a hotel where they charged just for using (not printing from) the business center computer.
There was, however, a free printing station in the lobby to print boarding passes for flights. Also, refrigerators in the room were free.
I ordered 2 rooms through a group reservation number. I could only get one of the nights at the group rate of $119. I could get one of the other nights for $177.?? with a senior rate, and the 3rd night would have been $227.?? with the senior rate. I decided to look online and hotels.com had the rooms for $109. When I called reservations to check out what they would say, they immediately quoted $109. I had them change the reservations over and the representative said that one of my nights was at $99. Somehow the group rate had dropped $20. Because of Marriott's new reservation system (more on this below), there was no way to do one night at $99 and the others at $109, but he suggested I ask at check in whether they would honor the $99. I figured once I was checking in, there would be little hope, so I called the manager. I was only trying to get the $99 for that one night, but she very graciously offered it for all 3 nights for both rooms.
One of the rooms we ordered was for a roll-in tub for my mother. I asked repeatedly if it could be guaranteed, and I was told that it was on an availability basis. I asked the manager if I could call and check in earlier over the phone since we were coming in later. She said no. I called the morning of our arrival and asked the front desk if it looked like it would be available and she said there was no way to know, but that I should call right after check-out (noon) to see if one was available and then I COULD check in over the phone (the opposite of what the manager told me). I forgot to call then, since we were traveling and called at about 4:05 (check-in started at 4:00) The receptionist told me that they had a roll-in tub room had already been put aside for us and I did not need to guarantee it. When we finally got to the hotel, as we were checking in, the receptionist started explaining that we would be getting a roll-in tub room, and, not-to-worry, it's just like all the other rooms, except...I cut her off to tell her that we had requested it and she was relieved because apparently other people hadn't wanted that room and complained about it. So, even though there was lots of miscommunication/misinformation, everything worked out well.
- Official Description (provided by the hotel):
- This hotel offers conference space and services for any event. It also offers a fitness center, heated indoor pool, restaurants, the largest ballroom in Maryland, and is close to the DC museums. ... more less
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- Also Known As:
- Bethesda North Marriott Hotel And Conference Center
- Marriott Bethesda North
- Marriott Hotel Rockville
- Marriott Rockville
- Rockville Marriott