We were there on its opening day. Food was excellent then. Service was good also _ but only if we were lucky enough to get a particular waitress who used to work at another Chinese restaurant in Germantown. Throughout this past year, we continued our patronage.
Unfortunately, the service has deteriorated to the point that it's almost unpleasant to dine there. There is a head waiter there who is arrogant and rather nasty, along with a waitress in glasses that has no clue about customer service. The quality of the food also went downhill: greasy and the delicacy is gone. . This is especially so when the restaurant is packed and the dishes had to be rushed. Yes, the portions are large but that does not equate to quality. On a lucky day, I may still be able to get some tasty meals.
I have not encountered a Chinese restaurant in this area that charges for a bowl of rice. We ordered a bowl of wanton, a whole flounder stir fried with vegetables, and a plate of roast pork. The waiter brought us one bowl of rice and when we requested another bowl since there were two of us, we were told we have to pay for the second bowl because our second entrée is a plate of roast pork. We dine out a lot and we always order more than we can consume because we like variety, We leave good tips.
A message to the owner: of course, we can afford to pay that bowl of rice, but you are being penny-wise and pound-foolish. You are Chinese and you run a Chinese restaurant. You should understand rice is a main staple, like bread served with some western meals. While I know that the Chinese restaurants in Boston do charge for a bowl of rice with each meal, that is a known practice that is prevalent in that city. Those restaurants charge regardless of the type of entrée one orders. But that is not so in your restaurant, nor is it a customary practice amongst your competitors. Given what we've ordered, I don't see why your head-waiter felt compelled to charge. Given the deterioration in your food quality and, most of all, your service, you just lost a couple of patrons who used to frequent your restaurant at least once a week since your restaurant's opening.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.