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“unclean and disgusting” 2 of 5 stars
Review of Extended Stay America - Washington, D.C. - Rockville

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Extended Stay America - Washington, D.C. - Rockville
2.5 of 5 Hotel   |   2621 Research Boulevard, Rockville, MD 20850 (Formerly Homestead Studio Suites Washington-Gaithersburg-Rockville)   |  
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Ranked #13 of 15 Hotels in Rockville
Newark, New Jersey
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
“unclean and disgusting”
2 of 5 stars Reviewed November 13, 2008

We chose to stay here for a 2 nights for post-operative rest. The room rate was about 150$. The room was clean on first glance. But then we noticed the pots and pans had detergent residue on them.We had to clean each to use it. The dish cloths were almost brown .And the bedsheet had a big hole in it. the floor carpet was vaccummed but browned. It just felt unclean. I am sure such hotels go through heavy traffic and usage but this is was unbearable for the price we paid. I would not chose to stay here again! The staff however is very nice and welcoming.

  • Stayed November 2008
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DcWatcher, Hotel Manager at Extended Stay America - Washington, D.C. - Rockville, responded to this review, March 18, 2009
I recently received a copy of your review of the Homestead Washington, D.C. - Gaithersburg - Rockville. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies.

We know that our guests have multiple hotel choices, which is why our mission is to provide clean, comfortable rooms at an affordable price that guests want to come back to. The room condition you describe is totally unacceptable to me and not at all representative of our quality standards. In response to your post, I have met with our hotel staff and used your review to help coach them on room cleaning and inspection policy.

It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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55 reviews from our community

Traveler rating
    12
    11
    9
    6
    17
See reviews for
9
Couples
0
10
29
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Russian first
  • Any
English first
Hot Springs, Arkansas
Top Contributor
105 reviews 105 reviews
32 hotel reviews
Reviews in 51 cities Reviews in 51 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed June 26, 2008

I had just stayed at a disgustingly bad Homestead Suites in Pennsylvania and dreaded this stay after reading the reviews of this property. However... the sign on the building said that the place had been renovated, and it was true. The place was clean, except for my desk chair which had some suspicious stains, and amazingly, everything in the room worked. I could not set a wake-up call since no one at the front desk answered my phone call at 11 PM, but that wasn't a real problem. This would not be my first choice in this area, but I could stay here again with real problem.

  • Liked — Clean and good location
  • Disliked — No wake up service
  • Stayed June 2008, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colorado
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 11, 2007

This was the second-worst hotel I've EVER stayed at! I can't believe the health inspectors let this place slide by. Dirty! Smelly! The first night I couldn't sleep because I kept imagining things crawling on me. The second night I asked for new sheets and put them on myself. The blanket still stank, but at least I could try and think that there weren't any bugs on the sheets. The third night the smoke alarm went off at 11:20 and continued louder and louder, lasting for 30 minutes. We were all evacuated into the 40-degree night for half an hour. (These things happen, but it turned out that the cause was the spray painting they were doing on the third floor. Why in the world were they doing that in the middle of the night?)

When we arrived to check-in there was a note saying that the staff was "on the premises," and to call such-and-such a number. Of course there was no phone to use! (The office was wide open, with probably everyone's credit card information ripe for the harvesting; one just had to climb over the front desk to get there.) Eventually I found a phone, but the posted number didn't work. I finally got someone by dialing zero, but it cut off before I could hear her reply. Ten minutes later I called again, and was rudely told that she'd be right there.

Later the first night when I went down to the front desk to ask for the missing ironing board and for three light bulbs (three of the four lamps didn't work), and clerk rolled her eyes at me!

I wouldn't let my enemies stay here (becuase this place doesn't deserve to steal anybody else's money)!

  • Liked — when the nightmare was finally over
  • Disliked — cleanliness (actually the lack thereof!)
  • Stayed November 2007, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coon Rapids, Minnesota
Senior Contributor
41 reviews 41 reviews
31 hotel reviews
Reviews in 36 cities Reviews in 36 cities
47 helpful votes 47 helpful votes
1 of 5 stars Reviewed September 12, 2007

My family and I booked this hotel, since we had 5 people that needed to stay. We were able to get 2 double beds and a pull out couch, plus the kitchenette allowed us to cook a few meals in, so we could save a little money on our week stay in DC.
When we 1st arrived, after driving 2 days from Minneapolis, the desk informed me that the room we had 3 rooms booked. Since we only wanted one room, they put us in a ground level room. When we got to the room, it smelled like old Mexican food was cooked in there. They had a fan going to help with the smell, but only a carpet cleaning would have taken care of it.
Since we had arrived after 1am, we went right to bed, only to find long black hair in the sheets. Since we are all blond, we knew these were not clean sheets. I had to call for new sheets, which to some time to find. After making the beds ourselves, we all got to sleep about 2 am. The next morning, we were rudely awakened by 2 large barking dogs, in the room above us. We also found the long black hairs in our shower and bathroom, which led me to believe cleaning had not been done for a while.
There were a few plates and glasses, pots and some other cooking dishes, but not enough for a complete cooking. Seems someone had taken off with a few supplies.

I would not stay here again. The only good thing about this place, is it was close to the Train Station and easy access to the highway.

Stayed April 2006
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Virginia
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed June 24, 2007

Booked this place because it was the only one we could find at the last minute. Given the number by another place that was full - 10th call for us that night - taking anything available!

Despite a late arrival confirmation, we had to call & wake the desk clerk to get in at midnight. He was not friendly, just gave us the key and went back to his room. Our room was filthy - furniture covered in dust and mystery goop spots. Carpet in front of a/c sopping wet. One cup and two knives in the "fully furnished kitchen." Turned on the nightstand lamp to find ants everywhere. Called Mr. Personality again to inform him of the problem. He offered another room, and said "so you'll be down?" since he had no intention of helping us move or of checking either room. We moved, and found the second room slightly better. Less dirt, carpet only damp, and no moving decorations. Beds were insect free, so we crashed.

Next morning we found the ants - apparently they are kept in the bathrooms on this side of the building.

Day manager was more pleasant and apologized, but did not take anything off the room rate - over $120 for the night of bliss.
Never again!

  • Liked — It was the only thing available/
  • Disliked — Filth, ants and rudeness.
  • Stayed June 2007, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NJ
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed April 10, 2007

Lacks basic amenities that would be expected for a suite hotel like coffee maker, paper towel, bath tub...

They got a stove in the kitchenette, but with no pots whatsoever, very limited number of utensils that seemed to have come from staffs' home drawers. There were a couple of cereal bowls and plates that didn't seem to be in a set. If you expect to travel with family and need to prepare your own food, even for a simple breakfast with boiled eggs, you are totally out of luck. There was no extra sheets and bedspread for the pull-out sofa bed and the phone in the bedroom didn't work. For the amount of money we spent in this suburb hotel, we could have booked an oceanfront studio off season in Maui.

Stayed at a Homestead before and loved it. Would not recommend this place to any family travelers.

Stayed April 2007
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wellesley
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 4, 2007

Pros: RideOn Bus stops right in front of the hotel, takes you to the Metro station every half hour (including weekends). Cooking facilities (microwave, elec oven, dishes) in each room. Ample free parking.

Cons: No eatery, restaurant or any entertainment within walking distance. There is also a strange odor in the hallway, but not in my room.

  • Liked — can cook, almost free internet
  • Disliked — no entertainment
  • Stayed April 2007, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Washington, D.C. - Rockville

Address: 2621 Research Boulevard, Rockville, MD 20850 (Formerly Homestead Studio Suites Washington-Gaithersburg-Rockville)
Phone Number:
Location: United States > Maryland > Rockville
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #13 of 15 Hotels in Rockville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Washington, D.C. - Rockville 2.5*
Number of rooms: 134
Reservation Options:
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Also Known As:
Homestead Studio Suites Washington-Gaithersburg-Rockville Hotel Rockville
Homestead Studio Suites Rockville
Extended Stay America Rockville
Rockville Homestead Suites
Homestead Rockville
Homestead Suites Rockville

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