Do NOT COME HERE if you care about safety quiet or service! There has been nonstp smoking, noise and rowdy behavior my entire time. Trash is all over the halls, I thought they would have someone pick up in the morning. Still there! Dogs are allowed but this sounds more like a underground dog fight going on for hours. There are a couple of rooms that seem to be together they are up and down the halls, yelling, drinking. plus they keep going to the wrong rooms. A lady came out in the hall to ask them to please be considerate of other guests and to stop smoking and rioting in the halls. They said okay but a half hour later they were at it again. Telling the frontdesk is of NO HELP AT ALL! This was a BAD CHOICE for me especially when there are so many hotel choices around. Choose a better place than this!

I am a regular guest at this hotel and I like staying here. I can really feel comfortable and not like I'm staying in a hotel.

I know Delores and she has always been really wonderful to me. She worked with me to arrange a special rate for a two week stay and will go out of her way to make sure you're happy. Other staff are always pleasant and happy to help get you whatever you need. I do agree that Deborah has never been particularly friendly.

The hotel has pluses and minuses:
Pluses:
-It's great for a long term stay! You get a full kitchen with full size fridge, stove and microwave. The kitchen is arranged so it has separate seating of its own. You DO have to ASK for cooking utensils, but the staff always provides whatever I need once I let them know what I want.
-The hotel is in the process of being renovated. They've installed a number of new things like flat screen tvs in each room and upgraded the internet service. Not sure what the future upgrades will be (see note below re. hallways).
-Great closets with lots of shelf space and plenty of drawers.
-I've never had a problem with noise from other guests.
-Convenient to Rio Center, Rockville/Gaithersburg and the upscale Falls Grove Safeway, as well as Shady Grove Medical Center/Hospital.
-Quiet and safe area
-You can actually open the windows!! Now that's like home!
-Free Internet. Not super high speed, but workable.
-Nice, well maintained and large laundry facilities
-Nice, well maintained guest lounge with free "breakfast"
-Pet friendly, but you'd never know there were pets here. Never heard any barking or anything
-Plenty of parking and exterior of the premises are well maintained and landscaped
-Staff are really great and friendly (with maybe one exception who I haven't seen lately)

Minuses:
-The halls do need renovating: carpets and walls/lighting all a bit depressing. Doors are kind of thin, so you can hear things walking by/see light around the edges of the doors. But how much time do you spend in the hallways? The rooms themselves are really great.
-Around dinner-time the halls can also smell like cooking. Sometimes that's great, but sometimes not so great. I can live with it, as overall, the smells don't seem to get into other rooms. (They need fans on the stoves that vent outside, which I doubt will happen.) I have NEVER smelled weed.
-Guests are mixed. Some professionals (doctors on temporary assignments from Shady Grove) but also a fair number of laborers. This may change as rates are increasing due to the renovations.
-Free "breakfast" is, well, a limited menu. If you're into healthy, you'll find yoghurt and fruit, otherwise lots of pre-packaged highly processed pastries and the like.

Overall, for the price, I really like staying here. There are occasional glitches, but the staff are always very accommodating and ready to fix any problems. I'd give it an 8 out of 10. Not perfect, but really good if you're looking for a place to call home for a few days.

Here is why:

*The person who took my reservation in Deloris, screwed up my email so I never got my confirmation. Everytime I called, she acted annoyed and promised to email it to a correct address later. Third time the charm, bunch of worthless idiots.

*When we tried to check in, Deborah, was on the phone, ignoring us, we had to wait 10mins before she put the phone down and checked us in. And yes the phone was personal, she was talking to someone about her kids. She never looked up to smile and to let us know she would be available soon. This is what happens when you hire people from the street.

*The corridors are old, dark and musty smelling. I could always smell weed on my floor. Staff didn't seem to care.

*Rooms are pretty small and not updated. The first room's thermostat didn't work, we had to get a new room.

*Not enough cooking utensils, plates, glasses or cups. How they expect people to cook in a suite with kitchen, when they don't even have pots or sauce pan to cook with?!?! Also, why advertise it?

*Staffs are unprofessionals and street. Our Pur filter (which by the way had a blinking red light, makes you wonder when or if ever the filter was changed?!?!) kept coming off due to the inner ring wearing off, the front desk person, Debra, just ignored our request. Great customer service indeed!

*Someone from ESA contacted me, apologized and offered me a free one night stay. I told them to keep it, ESA's brandname was tarnished I would never stay here and ofcourse won't my fellow travelers to suffer. So TripAdvisor community STAY AWAY!!!

This is one of the best hotels I've stayed, i've been here for 10 months now for the second time, and the staff is well trained and courteous.
I will definitely recommend this place.
The area is very quiet and there is plenty of place to go, transportation is readily available and also is very secured