Here is why:
*The person who took my reservation in Deloris, screwed up my email so I never got my confirmation. Everytime I called, she acted annoyed and promised to email it to a correct address later. Third time the charm, bunch of worthless idiots.
*When we tried to check in, Deborah, was on the phone, ignoring us, we had to wait 10mins before she put the phone down and checked us in. And yes the phone was personal, she was talking to someone about her kids. She never looked up to smile and to let us know she would be available soon. This is what happens when you hire people from the street.
*The corridors are old, dark and musty smelling. I could always smell weed on my floor. Staff didn't seem to care.
*Rooms are pretty small and not updated. The first room's thermostat didn't work, we had to get a new room.
*Not enough cooking utensils, plates, glasses or cups. How they expect people to cook in a suite with kitchen, when they don't even have pots or sauce pan to cook with?!?! Also, why advertise it?
*Staffs are unprofessionals and street. Our Pur filter (which by the way had a blinking red light, makes you wonder when or if ever the filter was changed?!?!) kept coming off due to the inner ring wearing off, the front desk person, Debra, just ignored our request. Great customer service indeed!
*Someone from ESA contacted me, apologized and offered me a free one night stay. I told them to keep it, ESA's brandname was tarnished I would never stay here and ofcourse won't my fellow travelers to suffer. So TripAdvisor community STAY AWAY!!!
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Extended Stay, Orbitz, Travelocity, Priceline, Tingo, BookingOdigeoWL, Agoda and Venere so you can book your Extended Stay America - Washington, D.C. - Rockville reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Homestead Studio Suites Washington-Gaithersburg-Rockville Hotel Rockville
- Homestead Studio Suites Rockville
- Extended Stay America Rockville
- Rockville Homestead Suites
- Homestead Rockville
- Homestead Suites Rockville