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Extended Stay America - Washington, D.C. - Rockville: Traveler Reviews

2.5 of 5
2621 Research Boulevard, Rockville, MD 20850 (Formerly Homestead Studio Suites Washington-Gaithersburg-Rockville)
Hotel amenities
Extended Stay America - Washington, D.C. - Rockville
Ranked #13 of 15 hotels in Rockville
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37 reviews from our community

    Trip type
Traveler rating
    8
    8
    5
    3
    13
Date Rating
NJ
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Excellent value but could be cleaner”
4 of 5 stars Reviewed July 12, 2012

The title says it all.
I've stayed at homestead several times over the last 2 years. I've also stayed in some other hotels in Rockville and Gaithersburg.
When the price is factored in, this place compares quite favorably to some of the much fancier ones. The things that I like: free parking, free internet, free basic breakfast. All of these things cost extra at, for instance, Hilton/Rockville.
Also nice are the refrigrators, powerful (although noisy) A/C. The TVs are being upgraded from ancient CRTs to LCD. Incidentally, the TVs are not locked down as in some other places and you can connect your computer to a TV with hdmi with no problems.

Areas that need improvements: rooms can be cleaner. The cleaning/housekeeping staff needs to be better supervised. Some furniture needs to be fixed. Blanket is torn. And so forth.

I will continue to stay here when I am in Rockville.

  • Stayed July 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Mr N about Extended Stay America - Washington, D.C. - Rockville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PropertyManager28, Manager at Extended Stay America - Washington, D.C. - Rockville, responded to this review
October 26, 2012
I appreciate you taking the time to write such a wonderful review, about your experience at our hotel. I'm glad that our entire staff was able to...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sonoma, California
Senior Contributor
32 reviews 32 reviews
14 hotel reviews
Reviews in 20 cities Reviews in 20 cities
50 helpful votes 50 helpful votes
“Look Elsewhere”
1 of 5 stars Reviewed July 7, 2012

I stayed here for about two weeks in late June/early July 2012. My biggest complaint/disappointment was with the lack of cooking utensils and silverware in the room when I arrived. It took many complaints to the front desk staff to begin to receive a reasonable complement of pots, pans, forks, knives, etc. It took four requests to get a can opener.
Just about every time I walked by the front desk there was another customer complaining that their room lacked pots, pans, utensils, soap, towels, etc.
This sort of property caters to long-term guests and offers / advertises a "fully stocked" kitchen. But, apparently you don't get that here unless you complain for several days. Very disappointed.

  • Stayed July 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Andrew95476 about Extended Stay America - Washington, D.C. - Rockville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Extended Stay America - Washington, D.C. - Rockville, responded to this review
July 16, 2012
Thank you for taking the time to review your recent stay at Homestead Washington, D.C. - Gaithersburg - Rockville. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am.

Although it is unusual for a guest to have the experience you did while staying with us, we would like to use your account to help us make our hotel even better. Again, I am deeply sorry that you did not have a completely enjoyable stay at our hotel, and I promise that we are focused on total guest satisfaction every day. Please don't hesitate to reach out to me at this hotel or to our guest relations team directly by visiting our website and clicking the Contact Us link at the bottom of the page. I do hope that you will let me demonstrate our redoubled efforts in the future here or at any of Extended Stay Hotels(sm)' other locations throughout the U.S. and in Canada.
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“Value for Money Rooms”
3 of 5 stars Reviewed May 28, 2012

Stayed here for 10 nights during my visit to Maryland during the last 2 weeks.
The beds, bathrooms, kitchen and dining counter were average.
Found a lot of persons staying here for well over 1 month.
The hotel serves a breakfast during week days of Bagels, muffins and coffee.
Dont know why serve such food. Rarely had anything other than coffee here.
Many persons complained of high pricing. But, I got a good deal from a leading, bidding travel site.
The complimentary internet is horribly slow. We were provided with options to upgrade to faster internet at additional fees.
The room cleaning was done once a week. Additional cleaning will cost extra.
However, towels can be taken when we needed.
The location was perfect for my work at Rockville and visits to the DC area.
The Shady Grove shopping area is walking distance and provides options of Safeway, Starbucks, Panera, Chipotle and other stores.

  • Stayed May 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask MArasu2000 about Extended Stay America - Washington, D.C. - Rockville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Extended Stay America - Washington, D.C. - Rockville, responded to this review
July 11, 2012
Thank you for taking time to review our property. We regret to hear that your overall experience was average. We pride ourselves on providing a...
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Washington DC, District of Columbia, USA
1 review
“Excellent property, location and price.”
5 of 5 stars Reviewed May 3, 2012

My wife and I have been traveling for 9 months and got an excellent rate so extended for a total stay of 4 nights - with top secret rate of $45/night we didn't have an idea of conditions. We have a small RV and parking was easy and lot well lit. Office staff very helpful and room was clean and recently updated. Stocked with all needed cookware. Metro station about 1 1/2 miles away with ample parking. Breakfast was minimal but adequate: bagels, muffins, fruit and coffee. For the price our best deal of 9 months of travel!

Room Tip: Mistake made on first room as it was occupied but staff apologized and immediately upgraded room for...
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  • Stayed April 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Wayne B about Extended Stay America - Washington, D.C. - Rockville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Washington, D.C. - Rockville, responded to this review
June 5, 2012
Wayne,

Thank you so very much for your glowing review of Homestead Washington, D.C. - Gaithersburg - Rockville. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to be a part of the premier lodging source for business and leisure travelers looking for a great room at a great rate. We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction. By continuing to provide our valued guests with exceptional value, we know Extended Stay Hotels(sm) will remain the #1 extended stay lodging source in the North America.

Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words.
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Washington, DC
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
“Dirty and simply disgusting”
1 of 5 stars Reviewed April 10, 2012

I arrived to a dark and poorly lit parking lot. The elevator smelled and the carpets were dirty and old. When I got into my room there was bunches of hair on the kitchen table and what looked like dry blood or rust in the bottom of the tub. I moved to another room to be greeted by a room with a bad smell and a bed with no mattress cover! A filthy stained mattress covered by a thin sheet... Oh boy! The staff was kind and accomodating but with dirty looking carpets, stained chairs, rusted fans, spotted remote and old fixtures this place is a dump... AND ...simply disgusting.

Room Tip: This place is horrible, never stay here.
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  • Stayed April 2012, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask Nikki_Darling about Extended Stay America - Washington, D.C. - Rockville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Washington, D.C. - Rockville, responded to this review
April 20, 2012
I recently received a copy of your review of the Homestead Washington, D.C. - Gaithersburg - Rockville. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies.

We know that our guests have multiple hotel choices, which is why our mission is to provide clean, comfortable rooms at an affordable price that guests want to come back to. The room condition you describe is totally unacceptable to me and not at all representative of our quality standards. In response to your post, I have met with our hotel staff and used your review to help coach them on room cleaning and inspection policy.

It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future.
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Additional Information about Extended Stay America - Washington, D.C. - Rockville

Also Known As:
Homestead Studio Suites Washington-Gaithersburg-Rockville Hotel Rockville
Homestead Studio Suites Washington-Gaithersburg-Rockville Hotel
Homestead Studio Suites Rockville
Extended Stay America Rockville
Rockville Homestead Suites
Rockville Homestead
Homestead Rockville
Homestead Suites Rockville
Address: 2621 Research Boulevard, Rockville, MD 20850 (Formerly Homestead Studio Suites Washington-Gaithersburg-Rockville)
Region: United States > Maryland > Rockville
Amenities:
Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Wheelchair access
Hotel Style:
Ranked #13 of 15 hotels in Rockville
Price Range: $$
Hotel Class:2.5 star (2.5*)
Reservation Options:
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