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“Dirty and simply disgusting” 1 of 5 stars
Review of Extended Stay America - Washington, D.C. - Rockville

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Extended Stay America - Washington, D.C. - Rockville
2.5 of 5 Hotel   |   2621 Research Boulevard, Rockville, MD 20850 (Formerly Homestead Studio Suites Washington-Gaithersburg-Rockville)   |  
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Ranked #13 of 15 Hotels in Rockville
Chicago, Illinois
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
“Dirty and simply disgusting”
1 of 5 stars Reviewed April 10, 2012

I arrived to a dark and poorly lit parking lot. The elevator smelled and the carpets were dirty and old. When I got into my room there was bunches of hair on the kitchen table and what looked like dry blood or rust in the bottom of the tub. I moved to another room to be greeted by a room with a bad smell and a bed with no mattress cover! A filthy stained mattress covered by a thin sheet... Oh boy! The staff was kind and accomodating but with dirty looking carpets, stained chairs, rusted fans, spotted remote and old fixtures this place is a dump... AND ...simply disgusting.

Room Tip: This place is horrible, never stay here.
See more room tips
  • Stayed April 2012, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Washington, D.C. - Rockville, responded to this review, April 20, 2012
I recently received a copy of your review of the Homestead Washington, D.C. - Gaithersburg - Rockville. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies.

We know that our guests have multiple hotel choices, which is why our mission is to provide clean, comfortable rooms at an affordable price that guests want to come back to. The room condition you describe is totally unacceptable to me and not at all representative of our quality standards. In response to your post, I have met with our hotel staff and used your review to help coach them on room cleaning and inspection policy.

It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future.
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55 reviews from our community

Traveler rating
    12
    11
    9
    6
    17
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9
Couples
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10
29
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
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English first
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed March 29, 2012 via mobile

My wife, 3y/o daughter, and I stayed her for 2 nights while we were in the process of moving. Since I was paying $310 for 2 nights, I assumed it would be somewhat of a decent stay. After checking in I walked into the room and first noticed how out dated everything was and dirty it smelled. I then noticed black hairs on the sheets and in the bathroom/shower. The shower head looked moldy and falling apart. I requested new sheets over the phone and was told to come down and pick them up in 5 minutes. Some kind of customer service that is! All night long they're was fighting and pounding from both above us and next door. Just looking at the clientel in the hallways, I could understand why. Not the most upstanding citizens while we were staying there. The last straw was when my wife walked to the front desk from the front entrance and asked for a key card to room 201. Without any questions they gave her one. I checked in by myself, so I know for a fact they didn't know what my wife looked like. There was barely any food for breakfast as well. Considering the area, and price, this was a huge dissapoinent and we will never stay with another Homestead Suites again!!! I suggest you do the same

  • Stayed March 2012
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Washington, D.C. - Rockville, responded to this review, April 11, 2012
I recently received a copy of your review of the Homestead Washington, D.C. - Gaithersburg - Rockville. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies.

I do appreciate the opportunity to address your concerns about the cleanliness of your accommodation. First, please know that we have strict quality control standards that are meant to prevent a situation like yours from occurring. Standard cleaning procedures include a thorough cleaning and disinfecting of kitchens and bathrooms. Additionally, prior to making any room available, we inspect it to ensure that our normal procedures have been followed. Given the account you described, there was clearly an unacceptable break down in our regular operations, so I have met with my staff to determine a system for preventing a repeat occurrence.

It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guilford, Maine
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed March 7, 2012

The back door was blocked open by a trash can when we arrived. Some guest doors were also open into the hallway, which smelled bad. The smoke detector in our room was missing. In our son's room, there was a chlorofluorocarbon filter sitting on the sideboard. Our room, with a kitchenette, had no cookware. By evening, two police officers had arrived and staked out a room on the first floor, and before nightfall, more police officers had arrived and there were large groups of young man clustered around the yard, as well as a couple of scantily clad young women (one of whom was a guest who has kept her door open...have to wonder what sort of guests she was expecting). We did not spend the night. We got a refund and left, as we were very uncomfortable. Upon notifying corporate offices about the terrible conditions and evident criminal activity REPEATEDLY, we were offered a coupon to come stay again! No thank you!

  • Stayed June 2011, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Washington, D.C. - Rockville, responded to this review, March 19, 2012
Thank you for taking the time to review your recent stay at Homestead Washington, D.C. - Gaithersburg - Rockville. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am.

The experience you described is truly regrettable. We strive to ensure that our guests have an exceptional stay. As this hotel’s manager, I can assure you that I have brought each of the issues you expressed to the attention of our staff.

We know that we didn’t get to be a member of America’s number one family of extended stay hotels over night; we did it by focusing on one customer at a time. We know that a totally satisfied customer is one who will come back and stay with us again. That is why we take your review so seriously. It reminds us that despite all of the regular praise we receive, we still have room to improve.

Although it is unusual for a guest to have the experience you did while staying with us, we would like to use your account to help us make our hotel even better. Again, I am deeply sorry that you did not have a completely enjoyable stay at our hotel, and I promise that we are focused on total guest satisfaction every day. Please don't hesitate to reach out to me at this hotel or to our guest relations team directly by visiting our website and clicking the Contact Us link at the bottom of the page. I do hope that you will let me demonstrate our redoubled efforts in the future here or at any of Extended Stay Hotels(sm)' other locations throughout the U.S. and in Canada.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 20, 2011

I stayed at the hotel for about 3 months on a work trip to Maryland. The room was clean and kitchen well equipped. We did have a frequent problem of fire alarm going off in some guest's room at night, but i guess its just the guest's responsibility to play it safe. Otherwise the staff was pleasant and helpful. The shared library and reading room is well stocked with nice books. I was travelling alone for work and safety was a important issue. I found my room safe and peaceful. Overall it was a pleasant stay except for few glitches such as sometimes the staff would miss informing me about the pick up car that had arrived for me, or missing wake up alarm calls. But overall the staff was helpful and concerned towards our comfort.

  • Stayed January 2011, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rockville, Maryland
Top Contributor
76 reviews 76 reviews
73 hotel reviews
Reviews in 41 cities Reviews in 41 cities
304 helpful votes 304 helpful votes
4 of 5 stars Reviewed August 19, 2011

I gather by chatting with other guests that many consider this hotel their second home. A walk through the parking lot reveals license plates from a good part of the lower 48. The confirmed 'extended stay' guests are used to the accommodations and tend to compare this place with other extended stay retreats rather than other hotels. I'm sure this has something to do with the ratings.

I was here for three week while a restoration service repaired my apartment after a lightening strike. My first surprise was that the kitchen was *not* completely furnished, but guests are allowed (encouraged) to bring the own kitchen wares with them. My studio suite seemed just right for one person, and I can honestly say -- even though my unit was quite comfortable -- an interior refurbishing would do no harm.

Since I never saw the same cleaning person twice during my 3 week stay -- I'm assuming the staff here has quite a turnover. Nevertheless, business is good -- on more than one night when I came in late, I had to circum-navigate the building looking for a parking spot

Anyway, as you can see from the attached photos, I made myself right at home.

Room Tip: It's quieter facing the rear parking lot.
See more room tips
  • Stayed July 2011, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rockville, Maryland
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed August 13, 2010

I stayed at this hotel for over a year and felt very safe and feel I got my moneys worth. I am a travel nurse and was looking for someplace safe and inexpensivs The staff was always very pleaseant. I was there for the 2 snow storms and 2 young men dug out my car....I paid them as it was under 3 ft of snow...but it was worth every penny. There was never any disruptions or loud parties and I worked day and night shifts. I woul definately recommend.

  • Stayed January 2010, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Illinois
1 review
5 of 5 stars Reviewed December 21, 2009

The reviews that I read about this hotel made me scared. but when I checked in the hotel it was a completely different situation. The front end staff was present all the time, he welcomed us as if they knew us from before. he was very professional and well mannered. It was saturday morning, although the check in time was 3 pm and we went there around 12pm but he was kind enough to let us check in, he took hardly 5 mins and we were done with the check in process.
Before entering the room I had a feeling that it would going to be horrible but when I walked in, the room was as if brand new. neat and clean carpet, neat kitchen, good size T.V, the bathroom was clean, everything seemed so nice.
I needed some extra packs of coffee as I love it, so I called the front desk. He listened to what I asked for and with in minutes, I heard a knock at my door and he was there with coffee. That was a very quick service. I am very satisfied with the hotel and really appreciate the staff services.

  • Stayed November 2009, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Washington, D.C. - Rockville

Address: 2621 Research Boulevard, Rockville, MD 20850 (Formerly Homestead Studio Suites Washington-Gaithersburg-Rockville)
Phone Number:
Location: United States > Maryland > Rockville
Amenities:
Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #13 of 15 Hotels in Rockville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Washington, D.C. - Rockville 2.5*
Number of rooms: 134
Reservation Options:
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Also Known As:
Homestead Studio Suites Washington-Gaithersburg-Rockville Hotel Rockville
Homestead Studio Suites Rockville
Extended Stay America Rockville
Rockville Homestead Suites
Homestead Rockville
Homestead Suites Rockville

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