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All 15 Rockville hotels

Homewood Suites Rockville - Gaithersburg: Traveler Reviews

14975 Shady Grove Road, Rockville, MD 20850
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Homewood Suites Rockville - Gaithersburg
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Ranked #1 of 15 hotels in Rockville
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80 reviews from our community

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Rochester, New York
1 review
“check in takes forever”
2 of 5 stars Reviewed March 1, 2013

never ready at check in when you arrive.we have stayed here 10 gtimes hotel going downhill. called an hour ahead of time they said room was ready it wasn't. check in took 20 minutes.requested adjoinging rooms they said no problem arrived told us they were trying to get us a room close to each other.front desk person on duty clueless

  • Stayed February 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask fdicesa3 about Homewood Suites Rockville - Gaithersburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fallsgroveteam, General Manager at Homewood Suites Rockville - Gaithersburg, responded to this review
March 6, 2013
Dear fdicesa3,

Thank you for your feedback and loyalty to our property over the course of recent months. After reading your comments regarding your most recent stay, I wanted to personally reach out and ensure each of your concerns are addressed and resolved. We appreciate your loyalty to our hotel, and look forward to providing an experience for each of your future stays that exceeds expectations. Please feel free to contact me directly prior to any future stays, as it would be my pleasure to personally ensure your satisfaction.

Thank you for your time and comments, and I look forward to working to ensure our property is and remains your hotel of choice in the Rockville area.

Yours in Hospitality,

Michael Anderson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Senior Contributor
45 reviews 45 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
15 helpful votes 15 helpful votes
“Willing to listen and respond”
4 of 5 stars Reviewed March 1, 2013

I was in Rockville on business. I am a Hilton Gold member and I like the benefits that status offers.

The location was excellent in terms of access to my office. I got a friendly welcone at check out but there seemed to be some uncertainty as to what benefits I got given my honors level.

The closets has hangers meant for a smaller diameter rod and the staff tried to fix it.

The remote for the DirectTV system did not match the enstructions provided in the room so they replace the remote.

Great fitness center.

Awesome breakfast.

Had to be persistent to get a glass of wine in the evening.

If I am in the neighborhood, I will stay here again. They may not get it right out of the gate but they try hard to make it right.

Room Tip: Nice view from upper floors. Bring your workout gear.
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  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Ralph w about Homewood Suites Rockville - Gaithersburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fallsgroveteam, General Manager at Homewood Suites Rockville - Gaithersburg, responded to this review
March 6, 2013
Dear Ralph W,

Thank you for your loyalty to the Hilton brand, and thank you for choosing the Homewood Suites Rockville-Gaithersburg on your recent business trip to the Rockville area. We take great pride in providing proactive guest service to ensure our guests receive a relaxing and productive experience exceeding their expectations. I am dissapointed to hear you encountered service related issues during your stay, though I am glad to hear each issue was promptly resolved to your satisfaction. Your feedback will be used to ensure these issues are addressed at their root cause, and corrected for future guests of our hotel.

Thank you again for your time and feedback, and I look forward to seeing you again on your next trip to the Rockville area!

Yours in Hospitality,

Michael Anderson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Carolina
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
“Weekend Visit”
5 of 5 stars Reviewed February 25, 2013

I visited my wife for the weekend as she was already staying here to attend job training. My first impression was very good, good location, newer building, and upscale surroundings. The building was unique because one wing was Homewood Suites and the other was a Hilton Garden Inn. The lobbies were adjacent each other, sharing one entrance. The staff was friendly and the lobby had a lodge 'vibe' to it with high ceilings, big fireplace and comfy chairs scattered about. The room was very nice with all the amenities one would want for an extended stay. Everything was clean and fresh. The rooms were quiet although we knew when the trash was taken to the dumpster nightly at 1030. Unfortunately her room overlooked the dumpster park. The room 'key' in the slot to allow the room's electricity to work was unique, but then you always knew where the room key was. The breakfast entree each of the mornings was good and hot with a variety of fruit, cereals, breads, juices, milk and coffee to make it as big or small as you wish. One evening we went next door to the bar at the HGI, as simple as walking across the enclosed entry, to have a nightcap. The waitstaff there was very friendly and courteous as well. The lounge features some pretty funky furniture that looked like it was out of a Dr. Seuss book! Fun but not very functional.but then maybe that was the point!

Room Tip: Be careful using GPS to find this place, its too new!
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  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
Ask USCGRetired about Homewood Suites Rockville - Gaithersburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fallsgroveteam, General Manager at Homewood Suites Rockville - Gaithersburg, responded to this review
February 26, 2013
Dear USCG Retired,

Thank you for choosing the Homewood Suites Rockville-Gaithersburg on your recent trip to the area. I appreciate you taking the time to provide feedback on your experience. One of the most unique aspects of our property is the practicality and flexbility our dual branded design offers to our guests and hotel team, allowing a full service experience for two traditionally select service branded properties. I am extremely pleased to see your expectations were exceeded during your time with us, and hope to have the opportunity to serve you again on your next visit to the area.

Thank you again for your time and sincere feedback!

Yours in Hospitality,

Michael Anderson
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2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Hilton Always Comes Through”
5 of 5 stars Reviewed February 7, 2013 via mobile

I am a long time Hilton Honors member. A friend and I recently stayed one night at the Rockville/Gaithersburg, MD Homewood Suites. I used Hilton Honors points to pay for the room. This particular location was chosen because of its proximity to a birthday celebration we were attending in nearby Potomac, MD.

My experience with this Homewood Suites exceeded expectations in all respects. The staff I encountered were well trained, friendly and very helpful. The suite was large, clean, quiet and well designed with all the amenities one would expect. Although I did not take advantage of the complimentary breakfast, it looked very nice.

I highly recommend this hotel to anyone looking for an excellent place to stay in this area. I particularly thank the front desk staff for checking to make sure that the room was satisfactory, providing shaving cream (mine had been confiscated by TSA - too large a container) and printing out airline boarding passes for return flights

ASF,
Concord, MA

Stayed February 2013, traveled with friends
Was this review helpful? Yes
Ask Arthur F about Homewood Suites Rockville - Gaithersburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fallsgroveteam, General Manager at Homewood Suites Rockville - Gaithersburg, responded to this review
February 11, 2013
Dear Arthur F,

Thank you for choosing the Homewood Suites Rockville-Gaithersburg during your recent trip to Potomac, Maryland. After reading your comments, I am thrilled to see we were able to exceed your expectations during your time at our property. The most important tool we have is the feedback of our guests, and I will be sure to share your message with our front office team, as well as all members of our hotel staff. They take a tremendous amount of pride in hearing when a guest of our property had a satisfying experience.

Thank you very much for your time and feedback. We hope to see you again if your travels ever bring you back to the area!

Yours in Hospitality,

Michael Anderson
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Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Great Hotel”
5 of 5 stars Reviewed January 26, 2013 via mobile

This hotel is newer and is located next to a great littke area for food abd entertainment. The staff are very friendly and the rooms are excellent. This hotel is also eco friendly which takes some getting used too since you have to insert your roomkey into a slot inside the room in order to get all lights and appliances to function. Food is provided most weekdays for breakfast and dinner.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Imariot about Homewood Suites Rockville - Gaithersburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fallsgroveteam, General Manager at Homewood Suites Rockville - Gaithersburg, responded to this review
January 29, 2013
Dear Lmariot,

Thank you for choosing the Homewood Suites Rockville-Gaithersburg on your recent trip to the area. I wanted to take a moment to express our gratitude for your selection of our hotel, and also for sharing valuable feedback on your experience with current and future guests of our property. As the newest hotel in the Rockville-Gaithersburg area we take pride in offering modern accommodations in a convenient location, with exceptional service for our guests. I am pleased to see our entire team provided you with the experience you deserve, and we hope to see you again soon!

Yours in Hospitality,

Michael Anderson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Homewood Suites Rockville - Gaithersburg

Also Known As:
Homewood Suites Rockville - Gaithersburg Hotel
Homewood Suites Rockville - Gaithersburg Hotel Rockville
Address: 14975 Shady Grove Road, Rockville, MD 20850
Phone Number:
Region: United States > Maryland > Rockville
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kitchenette Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotels in Rockville
#1 Business Hotels in Rockville
#3 Family Hotels in Rockville
Price Range: $$
Official Description (provided by the hotel):
The Homewood Suites by Hilton Rockville-Gaithersburg offers all the amenities of home, with the service that will make you want to return. Featuring 87 well-appointed guest suites, offering studio king, one bedroom king, 2 bedroom king, and 1 bedroom 2 queen bed suites, your sure to enjoy your time with us. Each stay includes our famous "Suite Start" breakfast offering a vast array of hot and cold nutritious options to start your day. We also offer complimentary shuttle service within a 3 mile radius (7am-9pm), free high speed wireless internet access, room service, indoor heated pool and whirlpool, and 24 hour fitness center. ... more   less 
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