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“Not quite perfect but still pretty good” 4 of 5 stars
Review of Homewood Suites Rockville - Gaithersburg

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Homewood Suites Rockville - Gaithersburg
3.0 of 5 Hotel   |   14975 Shady Grove Road, Rockville, MD 20850   |  
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Ranked #1 of 16 Hotels in Rockville
Certificate of Excellence 2014
Terre Haute
Top Contributor
117 reviews 117 reviews
56 hotel reviews
Reviews in 66 cities Reviews in 66 cities
76 helpful votes 76 helpful votes
“Not quite perfect but still pretty good”
4 of 5 stars Reviewed November 18, 2012

I guess I expected perfection since I'd been told this hotel was rated number 1 last year. We used this hotel as a home base for our vacation as it was centrally located and had a kitchen which allowed us to economize. Many of the amenties are based on the business clientale, which also suited us fine. Our reservation for a double room was not available when we arrived and the front desk staff offered to put us up in the Hilton next door with a double. The problem was we planned meals around having the kitchen so we declined their offer and took a single bed with pull out couch for one night. I have to say the pull out bed was very lumpy and uncomfortable. The beds, however, were very comfortable but the pillows were too soft for me. I prefer a firm foam pillow.
We used the hot tub and pool almost every night. The hot tub was out of service our second night there, but was fixed by our next visit. There is a life guard on duty while the pool is open, which is a first.
The hotel has a list of other amenties like energy saving key card that must be in the slot near the door for the power to work, coin laundry, large fitness center, and complimentary breakfast, and some dinners throughout the week. There is a complimentary shuttle to the Metro station but we chose to drive as it wasn't that far.
The breakfasts were okay and met our needs. We partook of several of the dinners but if you don't get there early the food is cold and picked over.
Internet connection was free but we found it to be rather slow.
I also would have liked another trash can near the desk, but that's getting real picky.
All in all it was a very nice hotel. I would have liked some sort of compensation for our inconvenience the first night especially since we'd had the reservation for months. I would definately stay there again if I was in the area.

Room Tip: We had rooms on two different floors and both were quiet, clean and comfortable.
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  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fallsgroveteam, General Manager at Homewood Suites Rockville - Gaithersburg, responded to this review, November 21, 2012
Dear dmbakerphd,

Thank you for choosing the Homewood Suites Rockville-Gaithersburg on your recent trip to the Rockville area. I appreciate you taking the time to provide feedback on your experience. Our most instrumental tool is the voice of our valued guests, and we are committed to ensuring your feedback will be used to provide the best guest experience for each of our future guests. I am pleased to see you enjoyed our hotel location, spacious kitchen's, large 24 hour fitness center, indoor pool and whirlpool. I was also dissapointed to hear of your arrival issues, lack of comfort in your hotel suite, and of any inconvenience you or your party experienced due to the temporary repair of our whirlpool. I would like to apologize on behalf of our entire team for these issues, and hope to have the opportunity to exceed your expectations on any future stays in the Rockville area.

Please do not hesitate to reach out to me directly if I can ever be of any future assistance. Thank you again for your time and feedback, and I look forward to seeing you again soon on your next visit to the Rockville-Gaithersburg area!

Yours in Hospitality,

Michael Anderson
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283 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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English first
Upstate New York
Top Contributor
104 reviews 104 reviews
61 hotel reviews
Reviews in 71 cities Reviews in 71 cities
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed November 17, 2012

I had very high expectations after reading all of the reviews of this property and seeing their #1 rating with Tripadvisor. I would say overall this was a nice place to stay but my stay was not without its little issues that keep me from saying it is excellent.
So the good things, there was ample parking, friendly staff, comfortable rooms, coin operated laundry, pool, hot tub, newspapers at the front desk, included breakfast and included dinner (Monday thru Thursday). Our room was very comfortable and quiet and we had lots of room to spread out.
The few issues that keep me from saying this was an excellent stay...#1 I emailed the property prior to our stay to find out if the kitchen included an oven or just a stove top. I was told that every suite had an oven...I didn't see an oven in our room, thankfully I had prepared meals that could be fixed in the microwave and on the stovetop. #2 when we went to check in our 2 bed room was unavailable they offered to put us in a 2 bed room in their sister property next door but there would be no kitchen, they would store our refrigerated food for us until they could move us the next day, we opted to take a single bed room and a pull out couch(with kitchen) for the first night and then the hotel moved us while we were out sightseeing the next day. The move was very seemless and effecient but it frustrated me that our original reservation was not available when we arrived and that we were not given any kind of compensation for the inconvenience of being moved around. My last negative issue was that one evening when we went to use the hot tub it was out of service. It was fixed by the next evening but one of the reasons I chose this hotel was that it had a hot tub.
Overall, my stay was nice, the positives outweighed the negatives and I definetly would stay here again if I was in the area.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fallsgroveteam, General Manager at Homewood Suites Rockville - Gaithersburg, responded to this review, November 21, 2012
Dear KB231blue,

Thank you for choosing the Homewood Suites Rockville-Gaithersburg on your recent trip to the Rockville area. We appreciate your business and your valued feedback regarding your time here at our property. I am pleased to hear you enjoyed many aspects of your stay including our ample on-site complimentary parking, service oriented team, and our complimentary daily Suite Start breakfast and evening Dinner and Drinks (Monday-Thursday). I also wanted to apologize for any inconvenience you experienced due to the misinformation provided regarding in room ovens, and any difficulty you experienced during your arrival experience. Our goal is to exceed expectations for each of our valued guests, and our team is committed to providing nothing less during each and every overnight stay. Please feel free to reach out to me directly prior to your next trip to the Rockville area, it would be my pleasure to personally ensure your next stay is exceptional.

Have a safe and happy holiday season!

Yours in Hospitality,

Michael Anderson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Top Contributor
58 reviews 58 reviews
17 hotel reviews
Reviews in 32 cities Reviews in 32 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed November 13, 2012

This is the kind of hotel that warms the heart of the business traveler. The staff is friendly and the facility is clean, comfortable and welcoming. Even if you aren't setting up housekeeping, it's nice to have the kitchen and desk areas that are part of the suite layout. Free wi-fi and parking are much appreciated. Icing on the cake is having decent food and wine in the evening (week days) and a breakfast buffet--all included in the room price. The location is decidedly suburban, but other reviewers have commented on reasonable Metro access. I went for a walk in the neighborhood for some exercise and felt completely safe.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fallsgroveteam, General Manager at Homewood Suites Rockville - Gaithersburg, responded to this review, November 14, 2012
Dear Partera_9,

Thank you for choosing the Homewood Suites Rockville-Gaithersburg on your recent trip to the area. As a repeat guest, I wanted to take a moment to thank you for your business and loyalty to our property. We pride ourselves on offering a full complimentary dinner each evening Monday-Thursday with homemade specialities made by our Executive Chef, accompanied by wine and beer selections. Our daily complimentary full hot breakfast buffet also offers a variety of options ranging from fresh fruit, oatmeal, breakfast breads and cereals, to homemade eggs and daily assorted hot breakfast options. I am also glad to see you were able to enjoy the many suburban walking trails throughout the local area. Keep in mind our large 24 hour fitness center is available for those rainy days!

Thank you for your feedback on your most recent stay, and we look forward to seeing you again on your next trip to the area.

Have a great holiday season!

Michael Anderson
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Green Bay, Wisconsin
1 review
5 of 5 stars Reviewed October 26, 2012

Excellent staff, warm & welcoming! Very clean, bright, large rooms. Maids are friendly and accommodating. Food excellent (except for the restaurant -- not that great..) But the complimentary breakfasts and dinner were fabulous. Shuttle service to the metro made it a simple trip each morning into DC for sight-seeing. I'll definitely put this hotel at the very top of my list when I go back to DC.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fallsgroveteam, General Manager at Homewood Suites Rockville - Gaithersburg, responded to this review, November 5, 2012
Dear Pat T,

Thank you for choosing the Homewood Suites Rockville-Gaithersburg on your recent trip to the Washington D.C. metro area. It was our pleasure to accommodate you during your time at our property, and I wanted to thank you for providing feedback on your experience. Our team loves hearing feedback from our guests, and will be thrilled to see that we accomplished our goal of providing an exceptional guest experience for you. I hope you had a safe trip back to Wisconsin, and hope to see you again next time you decide to visit the D.C. area!

Yours in Hospitality,

Michael Anderson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Green Bay, Wisconsin
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 19, 2012

Just returned from a vacation trip to the Washington DC area. We really enjoyed visiting many of the tourist sites in the DC historical area. We stayed at the Homewood Suites in Rockville, MD. After looking at hotels closer to the sites we wanted to see, we chose Homewoods Suites in Rockville due to price, proximity to the Metro and the the reviews on TripAdvisor. What a great choice! They really took great care of us. The free shuttle service to and pickup from the Shady Grove metro stop made the daily trip very easy for us. The rooms were large and very comfortable. The hotel provided a full breakfast, a very nice dinner each evening during the week including beer and wine. I want to sell my house and move to the hotel! It was absolutely the best place I have ever stayed in for a vacation trip! Definitely will look for Homewood Suites wherever I travel from now on.

Room Tip: We booked the standard one queen bed room and it was spacious with a full sized refrigerator, oven...
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  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fallsgroveteam, General Manager at Homewood Suites Rockville - Gaithersburg, responded to this review, October 24, 2012
Dear Bill H,

Thank you for choosing our Homewood Suites on your trip to the Washington D.C. area. It was our pleasure to serve as your home away from home while visiting the metro area. I am very pleased to hear our close proximity to the Shady Grove Metro gave you convenient access to the many downtown attractions, and you were able to enjoy our daily Suite Start breakfast and evening Dinner and Drinks. I hope to see you again on your next trip to the Washington D.C. or Rockville-Gaithersburg area and my hope is you and your family returned home safely to Wisconsin!

Yours in Hospitality,

MIchael Anderson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bethany Beach, DE
Top Contributor
66 reviews 66 reviews
18 hotel reviews
Reviews in 26 cities Reviews in 26 cities
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed September 3, 2012

We were in town for a wedding & all stayed in this convenient area in Rockville. As with Homewood Suites, a large refridgerator and microwave is standard -- love that, as no matter what hotel I stay in, I bring my own coffee pot & must have "my own half-&-half" that must stay refrigerated. But I digress! The overall hotel was very nice, altho I've stayed in better Homewoods in the sense that the rugs @ this one were kind of worn & our room was not "spotless" (you know, that ol' hair still in the shower area....c'mon cleaning people, that's a real no-no!). I also had the misfortune of losing my camera which I left in their lobby. I called the hotel while a bunch of us were out to dinner and I noticed I had left my camera behind with precious pictures already taken! Two times I was hung up on -- I'd like to think it was an accident, but when I finally explained for the THIRD time that I may have left my camera on a particular leather chair in the lobby, the girl at the front felt this phone call needed to go to another person. I only wanted someone to check really quick and that was only the first time I was hung up on (or disconnected - ?). Anyway, if I were at the front desk, I would immediately have checked the area. One of the girls took my cell phone number but never had the courtesy to follow up on that "promise." So while in a very noisy restaurant, I persisted with Homewood's front desk & got little satisfaction. ANYWAY, the overall hotel really was nice & there was a lovely girl that we did deal with who worked at the front desk, so I don't want to give the impression they were all not helpful. One NEGATIVE I will add, however, if Management cares to take note of, is during the breakfast frenzy, we noticed some "walk-ins" that we were sure were not staying at the hotel. I wouldn't ordinarily care but since we are "paying customers" & "walk-ins" are not, I think some of the "locals" take advantage of the fact that Homewood serves large breakfasts without anyone checking who belongs where, if you know what I mean!

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fallsgroveteam, General Manager at Homewood Suites Rockville - Gaithersburg, responded to this review, September 4, 2012
Dear Linnie D,

Thank you for choosing the Homewood Suites Rockville-Gaithersburg on your recent trip to the area. After reading your comments, I see there were many positive aspects of your stay as well as some areas that need attention and improvement. We will use your feedback to improve our overall level of service and ensure our future guests receive the best possible experience at our hotel.

Thank you for your business and feedback, and I hope to see you again on your next trip to the Rockville-Gaithersburg area!

Yours in Hospitality,
Michael Anderson
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Ocean Isle Beach, North Carolina
Top Contributor
94 reviews 94 reviews
7 hotel reviews
Reviews in 41 cities Reviews in 41 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed August 20, 2012

This hotel is excellent. We stayed one night on 8/10/12. Room looked and felt like a $250 room. Quiet, refinded, relatively new. Free parking, in a very good area. Could not be better. I rate this hotel with 5 stars and a low rate

Room Tip: Request a room that is not near an elevator or an ice machine ....look for a higher level.
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  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fallsgroveteam, General Manager at Homewood Suites Rockville - Gaithersburg, responded to this review, August 28, 2012
Dear BOBOIB,

Thank you for choosing the Homewood Suites Rockville-Gaithersburg on your recent visit to the area. Our goal is to exceed expectations for each guest that passes through our doors. I am pleased to see we accomplished our goal during your time with us. It would be our pleasure to be your host hotel for any future visits to Rockville-Gaithersburg, and the greater Washington DC area. Please do not hesitate to contact me directly if I can can ever be of assistance.

Thank you, and I hope to see you again soon!

Yours in Hospitality,

Michael Anderson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites Rockville - Gaithersburg

Address: 14975 Shady Grove Road, Rockville, MD 20850
Phone Number:
Location: United States > Maryland > Rockville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Rockville
#1 Romantic Hotel in Rockville
#1 Business Hotel in Rockville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites Rockville - Gaithersburg 3*
Number of rooms: 87
Official Description (provided by the hotel):
The Homewood Suites by Hilton Rockville-Gaithersburg offers all the amenities of home, with the service that will make you want to return. Featuring 87 well-appointed guest suites, offering studio king, one bedroom king, 2 bedroom king, and 1 bedroom 2 queen bed suites, your sure to enjoy your time with us. Each stay includes our famous "Suite Start" breakfast offering a vast array of hot and cold nutritious options to start your day. We also offer complimentary shuttle service within a 3 mile radius (7am-9pm), free high speed wireless internet access, room service, indoor heated pool and whirlpool, and 24 hour fitness center. ... more   less 
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Also Known As:
Homewood Suites Rockville - Gaithersburg Hotel Rockville

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