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Homewood Suites Rockville - Gaithersburg: Traveler Reviews

14975 Shady Grove Road, Rockville, MD 20850
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Homewood Suites Rockville - Gaithersburg
Ranked #1 of 15 hotels in Rockville
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80 reviews from our community

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Upstate New York
Top Contributor
60 reviews 60 reviews
41 hotel reviews
Reviews in 44 cities Reviews in 44 cities
20 helpful votes 20 helpful votes
“Our home base for a week in MD, DC and surrounding areas”
4 of 5 stars Reviewed November 17, 2012

I had very high expectations after reading all of the reviews of this property and seeing their #1 rating with Tripadvisor. I would say overall this was a nice place to stay but my stay was not without its little issues that keep me from saying it is excellent.
So the good things, there was ample parking, friendly staff, comfortable rooms, coin operated laundry, pool, hot tub, newspapers at the front desk, included breakfast and included dinner (Monday thru Thursday). Our room was very comfortable and quiet and we had lots of room to spread out.
The few issues that keep me from saying this was an excellent stay...#1 I emailed the property prior to our stay to find out if the kitchen included an oven or just a stove top. I was told that every suite had an oven...I didn't see an oven in our room, thankfully I had prepared meals that could be fixed in the microwave and on the stovetop. #2 when we went to check in our 2 bed room was unavailable they offered to put us in a 2 bed room in their sister property next door but there would be no kitchen, they would store our refrigerated food for us until they could move us the next day, we opted to take a single bed room and a pull out couch(with kitchen) for the first night and then the hotel moved us while we were out sightseeing the next day. The move was very seemless and effecient but it frustrated me that our original reservation was not available when we arrived and that we were not given any kind of compensation for the inconvenience of being moved around. My last negative issue was that one evening when we went to use the hot tub it was out of service. It was fixed by the next evening but one of the reasons I chose this hotel was that it had a hot tub.
Overall, my stay was nice, the positives outweighed the negatives and I definetly would stay here again if I was in the area.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask KB231blue about Homewood Suites Rockville - Gaithersburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fallsgroveteam, General Manager at Homewood Suites Rockville - Gaithersburg, responded to this review
November 21, 2012
Dear KB231blue,

Thank you for choosing the Homewood Suites Rockville-Gaithersburg on your recent trip to the Rockville area. We appreciate your business and your valued feedback regarding your time here at our property. I am pleased to hear you enjoyed many aspects of your stay including our ample on-site complimentary parking, service oriented team, and our complimentary daily Suite Start breakfast and evening Dinner and Drinks (Monday-Thursday). I also wanted to apologize for any inconvenience you experienced due to the misinformation provided regarding in room ovens, and any difficulty you experienced during your arrival experience. Our goal is to exceed expectations for each of our valued guests, and our team is committed to providing nothing less during each and every overnight stay. Please feel free to reach out to me directly prior to your next trip to the Rockville area, it would be my pleasure to personally ensure your next stay is exceptional.

Have a safe and happy holiday season!

Yours in Hospitality,

Michael Anderson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pennsylvania, USA
Top Contributor
56 reviews 56 reviews
17 hotel reviews
Reviews in 30 cities Reviews in 30 cities
19 helpful votes 19 helpful votes
“All the comforts!”
4 of 5 stars Reviewed November 13, 2012

This is the kind of hotel that warms the heart of the business traveler. The staff is friendly and the facility is clean, comfortable and welcoming. Even if you aren't setting up housekeeping, it's nice to have the kitchen and desk areas that are part of the suite layout. Free wi-fi and parking are much appreciated. Icing on the cake is having decent food and wine in the evening (week days) and a breakfast buffet--all included in the room price. The location is decidedly suburban, but other reviewers have commented on reasonable Metro access. I went for a walk in the neighborhood for some exercise and felt completely safe.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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See 3 more reviews by partera_9 for Rockville
Ask partera_9 about Homewood Suites Rockville - Gaithersburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fallsgroveteam, General Manager at Homewood Suites Rockville - Gaithersburg, responded to this review
November 14, 2012
Dear Partera_9,

Thank you for choosing the Homewood Suites Rockville-Gaithersburg on your recent trip to the area. As a repeat guest, I wanted to take a moment to thank you for your business and loyalty to our property. We pride ourselves on offering a full complimentary dinner each evening Monday-Thursday with homemade specialities made by our Executive Chef, accompanied by wine and beer selections. Our daily complimentary full hot breakfast buffet also offers a variety of options ranging from fresh fruit, oatmeal, breakfast breads and cereals, to homemade eggs and daily assorted hot breakfast options. I am also glad to see you were able to enjoy the many suburban walking trails throughout the local area. Keep in mind our large 24 hour fitness center is available for those rainy days!

Thank you for your feedback on your most recent stay, and we look forward to seeing you again on your next trip to the area.

Have a great holiday season!

Michael Anderson
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Green Bay, Wisconsin
1 review
“Fantastic accommodations.”
5 of 5 stars Reviewed October 26, 2012

Excellent staff, warm & welcoming! Very clean, bright, large rooms. Maids are friendly and accommodating. Food excellent (except for the restaurant -- not that great..) But the complimentary breakfasts and dinner were fabulous. Shuttle service to the metro made it a simple trip each morning into DC for sight-seeing. I'll definitely put this hotel at the very top of my list when I go back to DC.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Pat T about Homewood Suites Rockville - Gaithersburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fallsgroveteam, General Manager at Homewood Suites Rockville - Gaithersburg, responded to this review
November 5, 2012
Dear Pat T,

Thank you for choosing the Homewood Suites Rockville-Gaithersburg on your recent trip to the Washington D.C. metro area. It was our pleasure to accommodate you during your time at our property, and I wanted to thank you for providing feedback on your experience. Our team loves hearing feedback from our guests, and will be thrilled to see that we accomplished our goal of providing an exceptional guest experience for you. I hope you had a safe trip back to Wisconsin, and hope to see you again next time you decide to visit the D.C. area!

Yours in Hospitality,

Michael Anderson
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Green Bay, Wisconsin
1 review
1 helpful vote 1 helpful vote
“Washington DC Homewood Suites - Great Hotel!”
5 of 5 stars Reviewed October 19, 2012

Just returned from a vacation trip to the Washington DC area. We really enjoyed visiting many of the tourist sites in the DC historical area. We stayed at the Homewood Suites in Rockville, MD. After looking at hotels closer to the sites we wanted to see, we chose Homewoods Suites in Rockville due to price, proximity to the Metro and the the reviews on TripAdvisor. What a great choice! They really took great care of us. The free shuttle service to and pickup from the Shady Grove metro stop made the daily trip very easy for us. The rooms were large and very comfortable. The hotel provided a full breakfast, a very nice dinner each evening during the week including beer and wine. I want to sell my house and move to the hotel! It was absolutely the best place I have ever stayed in for a vacation trip! Definitely will look for Homewood Suites wherever I travel from now on.

Room Tip: We booked the standard one queen bed room and it was spacious with a full sized refrigerator, oven...
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  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Bill H about Homewood Suites Rockville - Gaithersburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fallsgroveteam, General Manager at Homewood Suites Rockville - Gaithersburg, responded to this review
October 24, 2012
Dear Bill H,

Thank you for choosing our Homewood Suites on your trip to the Washington D.C. area. It was our pleasure to serve as your home away...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bethany Beach, DE
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
36 helpful votes 36 helpful votes
“Overall Not Bad”
4 of 5 stars Reviewed September 3, 2012

We were in town for a wedding & all stayed in this convenient area in Rockville. As with Homewood Suites, a large refridgerator and microwave is standard -- love that, as no matter what hotel I stay in, I bring my own coffee pot & must have "my own half-&-half" that must stay refrigerated. But I digress! The overall hotel was very nice, altho I've stayed in better Homewoods in the sense that the rugs @ this one were kind of worn & our room was not "spotless" (you know, that ol' hair still in the shower area....c'mon cleaning people, that's a real no-no!). I also had the misfortune of losing my camera which I left in their lobby. I called the hotel while a bunch of us were out to dinner and I noticed I had left my camera behind with precious pictures already taken! Two times I was hung up on -- I'd like to think it was an accident, but when I finally explained for the THIRD time that I may have left my camera on a particular leather chair in the lobby, the girl at the front felt this phone call needed to go to another person. I only wanted someone to check really quick and that was only the first time I was hung up on (or disconnected - ?). Anyway, if I were at the front desk, I would immediately have checked the area. One of the girls took my cell phone number but never had the courtesy to follow up on that "promise." So while in a very noisy restaurant, I persisted with Homewood's front desk & got little satisfaction. ANYWAY, the overall hotel really was nice & there was a lovely girl that we did deal with who worked at the front desk, so I don't want to give the impression they were all not helpful. One NEGATIVE I will add, however, if Management cares to take note of, is during the breakfast frenzy, we noticed some "walk-ins" that we were sure were not staying at the hotel. I wouldn't ordinarily care but since we are "paying customers" & "walk-ins" are not, I think some of the "locals" take advantage of the fact that Homewood serves large breakfasts without anyone checking who belongs where, if you know what I mean!

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
Ask Linnie D about Homewood Suites Rockville - Gaithersburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fallsgroveteam, General Manager at Homewood Suites Rockville - Gaithersburg, responded to this review
September 4, 2012
Dear Linnie D,

Thank you for choosing the Homewood Suites Rockville-Gaithersburg on your recent trip to the area. After reading your comments, I...
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites Rockville - Gaithersburg

Also Known As:
Homewood Suites Rockville - Gaithersburg Hotel
Homewood Suites Rockville - Gaithersburg Hotel Rockville
Address: 14975 Shady Grove Road, Rockville, MD 20850
Phone Number:
Region: United States > Maryland > Rockville
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kitchenette Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotels in Rockville
#1 Business Hotels in Rockville
#3 Family Hotels in Rockville
Price Range: $$
Official Description (provided by the hotel):
The Homewood Suites by Hilton Rockville-Gaithersburg offers all the amenities of home, with the service that will make you want to return. Featuring 87 well-appointed guest suites, offering studio king, one bedroom king, 2 bedroom king, and 1 bedroom 2 queen bed suites, your sure to enjoy your time with us. Each stay includes our famous "Suite Start" breakfast offering a vast array of hot and cold nutritious options to start your day. We also offer complimentary shuttle service within a 3 mile radius (7am-9pm), free high speed wireless internet access, room service, indoor heated pool and whirlpool, and 24 hour fitness center. ... more   less 
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