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Homewood Suites Rockville - Gaithersburg: Traveler Reviews

14975 Shady Grove Road, Rockville, MD 20850
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Homewood Suites Rockville - Gaithersburg
Ranked #1 of 15 hotels in Rockville
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80 reviews from our community

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Green Bay, Wisconsin
1 review
“Fantastic accommodations.”
5 of 5 stars Reviewed October 26, 2012

Excellent staff, warm & welcoming! Very clean, bright, large rooms. Maids are friendly and accommodating. Food excellent (except for the restaurant -- not that great..) But the complimentary breakfasts and dinner were fabulous. Shuttle service to the metro made it a simple trip each morning into DC for sight-seeing. I'll definitely put this hotel at the very top of my list when I go back to DC.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Pat T about Homewood Suites Rockville - Gaithersburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fallsgroveteam, General Manager at Homewood Suites Rockville - Gaithersburg, responded to this review
November 5, 2012
Dear Pat T,

Thank you for choosing the Homewood Suites Rockville-Gaithersburg on your recent trip to the Washington D.C. metro area. It was our pleasure to accommodate you during your time at our property, and I wanted to thank you for providing feedback on your experience. Our team loves hearing feedback from our guests, and will be thrilled to see that we accomplished our goal of providing an exceptional guest experience for you. I hope you had a safe trip back to Wisconsin, and hope to see you again next time you decide to visit the D.C. area!

Yours in Hospitality,

Michael Anderson
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Green Bay, Wisconsin
1 review
1 helpful vote 1 helpful vote
“Washington DC Homewood Suites - Great Hotel!”
5 of 5 stars Reviewed October 19, 2012

Just returned from a vacation trip to the Washington DC area. We really enjoyed visiting many of the tourist sites in the DC historical area. We stayed at the Homewood Suites in Rockville, MD. After looking at hotels closer to the sites we wanted to see, we chose Homewoods Suites in Rockville due to price, proximity to the Metro and the the reviews on TripAdvisor. What a great choice! They really took great care of us. The free shuttle service to and pickup from the Shady Grove metro stop made the daily trip very easy for us. The rooms were large and very comfortable. The hotel provided a full breakfast, a very nice dinner each evening during the week including beer and wine. I want to sell my house and move to the hotel! It was absolutely the best place I have ever stayed in for a vacation trip! Definitely will look for Homewood Suites wherever I travel from now on.

Room Tip: We booked the standard one queen bed room and it was spacious with a full sized refrigerator, oven...
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  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Bill H about Homewood Suites Rockville - Gaithersburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fallsgroveteam, General Manager at Homewood Suites Rockville - Gaithersburg, responded to this review
October 24, 2012
Dear Bill H,

Thank you for choosing our Homewood Suites on your trip to the Washington D.C. area. It was our pleasure to serve as your home away...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bethany Beach, DE
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
36 helpful votes 36 helpful votes
“Overall Not Bad”
4 of 5 stars Reviewed September 3, 2012

We were in town for a wedding & all stayed in this convenient area in Rockville. As with Homewood Suites, a large refridgerator and microwave is standard -- love that, as no matter what hotel I stay in, I bring my own coffee pot & must have "my own half-&-half" that must stay refrigerated. But I digress! The overall hotel was very nice, altho I've stayed in better Homewoods in the sense that the rugs @ this one were kind of worn & our room was not "spotless" (you know, that ol' hair still in the shower area....c'mon cleaning people, that's a real no-no!). I also had the misfortune of losing my camera which I left in their lobby. I called the hotel while a bunch of us were out to dinner and I noticed I had left my camera behind with precious pictures already taken! Two times I was hung up on -- I'd like to think it was an accident, but when I finally explained for the THIRD time that I may have left my camera on a particular leather chair in the lobby, the girl at the front felt this phone call needed to go to another person. I only wanted someone to check really quick and that was only the first time I was hung up on (or disconnected - ?). Anyway, if I were at the front desk, I would immediately have checked the area. One of the girls took my cell phone number but never had the courtesy to follow up on that "promise." So while in a very noisy restaurant, I persisted with Homewood's front desk & got little satisfaction. ANYWAY, the overall hotel really was nice & there was a lovely girl that we did deal with who worked at the front desk, so I don't want to give the impression they were all not helpful. One NEGATIVE I will add, however, if Management cares to take note of, is during the breakfast frenzy, we noticed some "walk-ins" that we were sure were not staying at the hotel. I wouldn't ordinarily care but since we are "paying customers" & "walk-ins" are not, I think some of the "locals" take advantage of the fact that Homewood serves large breakfasts without anyone checking who belongs where, if you know what I mean!

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
Ask Linnie D about Homewood Suites Rockville - Gaithersburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fallsgroveteam, General Manager at Homewood Suites Rockville - Gaithersburg, responded to this review
September 4, 2012
Dear Linnie D,

Thank you for choosing the Homewood Suites Rockville-Gaithersburg on your recent trip to the area. After reading your comments, I...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ocean Isle Beach, North Carolina
Top Contributor
51 reviews 51 reviews
5 hotel reviews
Reviews in 26 cities Reviews in 26 cities
19 helpful votes 19 helpful votes
“Excellent hotel”
5 of 5 stars Reviewed August 20, 2012

This hotel is excellent. We stayed one night on 8/10/12. Room looked and felt like a $250 room. Quiet, refinded, relatively new. Free parking, in a very good area. Could not be better. I rate this hotel with 5 stars and a low rate

Room Tip: Request a room that is not near an elevator or an ice machine ....look for a higher level.
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  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask BOBOIB about Homewood Suites Rockville - Gaithersburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fallsgroveteam, General Manager at Homewood Suites Rockville - Gaithersburg, responded to this review
August 28, 2012
Dear BOBOIB,

Thank you for choosing the Homewood Suites Rockville-Gaithersburg on your recent visit to the area. Our goal is to exceed expectations for each guest that passes through our doors. I am pleased to see we accomplished our goal during your time with us. It would be our pleasure to be your host hotel for any future visits to Rockville-Gaithersburg, and the greater Washington DC area. Please do not hesitate to contact me directly if I can can ever be of assistance.

Thank you, and I hope to see you again soon!

Yours in Hospitality,

Michael Anderson
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New Hamburg, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Highly recommend this hotel!”
5 of 5 stars Reviewed July 30, 2012

We stayed at this hotel during the first week of June; we'd always wanted to visit DC with our children, ages 7 & 9. I was initially skeptical despite the glowing reviews, however, shortly after we arrived those fears were definitely forgotten. This hotel definitely does fulfill their motto of attempting to be your "home away from home". We were blown away! The staff are incredible, which I'm sure is a testament to how they are regarded by management. We interacted with Michael Anderson, Jason (shuttle driver), Ariel (intern-front desk) and Tuya (breakfast attendee). Two specific examples of staff going beyond are: Michael driving the shuttle bus himself to pick us up at the Metro stop during rush hour, and Tuya making fresh coffee for us and putting together special fruit plates for our girls. Our room was exactly as per the posted pictures, as was the rest of the hotel. The shuttle service, the food (morning and evening), the pool, the exercise room, the suite itself, the kids' games room were all wonderful. The grocery store is indeed close by, as are lots of eateries. We toured DC via Metro, Luray's Caverns and the Baltimore Aquarium. We highly recommend this particular hotel; You'd be hard pressed to do better!

Thank you, Homewood Suites, for making our stay fantastic.

Sincerely,
Leaha and Mark Palmer

Stayed June 2012, traveled with family
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Ask LeahaBP about Homewood Suites Rockville - Gaithersburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fallsgroveteam, General Manager at Homewood Suites Rockville - Gaithersburg, responded to this review
August 2, 2012
Dear Mr. and Mrs. Palmer,

I want to thank you for choosing the Homewood Suites Rockville-Gaithersburg during your family trip to the D.C. area in June of this year. It was my pleasure to be able to interact with you personally, and I am thrilled to hear your entire experience at our property exceeded expectations. There are so many members of our team that make the service and experience we provide possible, and my sincere thanks for mentioning a few you encountered during your time with us. My hope is we will have the opportunity to host you and your family again if you are to return to the D.C. area. Thank you again for your time, feedback, and for having the opportunity to be your "home away from home" during you family vacation.

Best Wishes,

Michael Anderson
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Additional Information about Homewood Suites Rockville - Gaithersburg

Also Known As:
Homewood Suites Rockville - Gaithersburg Hotel Rockville
Homewood Suites Rockville - Gaithersburg Hotel
Address: 14975 Shady Grove Road, Rockville, MD 20850
Phone Number:
Region: United States > Maryland > Rockville
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kitchenette Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotels in Rockville
#1 Best Value Hotels in Rockville
#1 Business Hotels in Rockville
Price Range: $$
Official Description (provided by the hotel):
The Homewood Suites by Hilton Rockville-Gaithersburg offers all the amenities of home, with the service that will make you want to return. Featuring 87 well-appointed guest suites, offering studio king, one bedroom king, 2 bedroom king, and 1 bedroom 2 queen bed suites, your sure to enjoy your time with us. Each stay includes our famous "Suite Start" breakfast offering a vast array of hot and cold nutritious options to start your day. We also offer complimentary shuttle service within a 3 mile radius (7am-9pm), free high speed wireless internet access, room service, indoor heated pool and whirlpool, and 24 hour fitness center. ... more   less 
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