My husband and I planned on stopping here on our way back to New Jersey from a weekend trip in DC. While we did not make reservations, we did see on the website that reservations were being accepted at 8:30, 9:30 and 10:30 a.m. and that tours left every half an hour. We even checked the website the night before just to make sure. We got to Go Ape! just before 10:30 and there was no staff there... I tried to call the 1-800 number on the pamphlet, but the number was not working. Shortly after someone showed up; he told us that the first safety tour was not leaving until 11:30, that takes half an hour, and then the approx 2 hours on the ropes course. Waiting that long would have not been feasible for us as we had to be back in Jersey by 5 p.m. It was a huge disappointment since we drove out of our way to go, and what actually happened wasn't what the website said.
I highly suggest you make reservations and plan on this being a LONG day.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
August 30, 2012
Thank you for your review and feedback. We’re sorry to hear that you were unable to Go Ape as planned. We always recommend making a reservation ahead of time in order to avoid disappointment as we cannot guarantee availability for walkbys. While the early morning sessions may have been open the night before, we block these sessions if no one books on in order to better schedule our staff and run more efficiently. Our daily schedule is dictated by our reservations and not by a set time for opening and closing the course; we apologize for this inconvenience. In regards to the 1.800 number not working, this is a known problem that we are actively addressing. Our call center was a 1.888 number but many of our guests were dialing 1.800 and being connected to another company that is not Go Ape, or finding the number did not work at all. We just changed to a new number, 1.800.971.8271 to eliminate any confusion, and our old 1.888 number is still active. We hope you’ll consider visiting Go Ape in the future. Please feel free to contact us at firstname.lastname@example.org with any further concerns.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.