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“Amazing Jacuzzi Suite” 5 of 5 stars
Review of Hilton Garden Inn Rockville - Gaithersburg

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Hilton Garden Inn Rockville - Gaithersburg
3.0 of 5 Hotel   |   14975 Shady Grove Road, Rockville, MD 20850   |  
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Ranked #3 of 15 hotels in Rockville
GreenLeadersSilver level
Tucson, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Amazing Jacuzzi Suite”
5 of 5 stars Reviewed March 7, 2014

This room blew us away! Just expecting a comfortable king bed, but ended up with a suite, 2 bathrooms, 2 plasma TVs, and a jacuzzi tub besides a regular shower! Wet bar, as well as a towel "swan!" Felt very pampered!

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fallsgroveteam, General Manager at Hilton Garden Inn Rockville - Gaithersburg, responded to this review, March 11, 2014
Hello Ray E,

Thank you for choosing to stay at the HGI Rockville, and we greatly appreciate your feedback! I'm very happy to hear that your room blew you away, and that you enjoyed our spacious jacuzzi suite. It;s great to hear that you felt pampered and that our housekeeping team personalized your towel arrangement. Thank you again for your feedback, and we certainly look forward to welcoming you back soon!

Sincerely,

Michael Anderson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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225 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
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English first
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed March 5, 2014

What a great time we had at the HGI, Shady Grove. The front desk staff kept the lobby tables full of delicious coffee and snacks while we all waited out a 7" snow storm. The rooms are lovely, the beds are comfy, and the location is right off Rockville Pike where everything is located.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fallsgroveteam, General Manager at Hilton Garden Inn Rockville - Gaithersburg, responded to this review, March 11, 2014
Dear Y5222ZLlindam,

Thank you for choosing to stay at the Hilton Garden Inn Rockville for a weekend getaway, and during our recent snow storm! We appreciate your feedback, and I'm very happy to hear that you had a great time and enjoyed our lovely rooms, comfy beds and convenient location. Also, it's great to hear that our team kept coffee and snacks full while that snow came down! Thank you again, and we certainly look forward to welcoming you back soon!

Sincerely,

Michael Anderson
General Manager
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Rockville, United States
1 review
5 of 5 stars Reviewed March 3, 2014

It was a great location for getting to worksite & airport. It has everything you need so once you are there you have no need to leave. Beautifully decorated and clean. There was shuttle service to nearby locations. Staff was very accommodating, helpful and genuinely interested in being helpful.

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fallsgroveteam, General Manager at Hilton Garden Inn Rockville - Gaithersburg, responded to this review, March 11, 2014
Dear Leslye R,

Thank you for choosing to stay at the HGI Rockville during your recent business trip to the area! We greatly appreciate your feedback, and I'm very happy to hear that you found our hotel to be a one stop location for everything you need! I'm glad that you enjoyed our beautiful, clean hotel and complimentary shuttle service. Also, I appreciate your recognition of our helpful, accommodating staff. We certainly look forward to welcoming you back again soon!

Sincerely,

Michael Anderson
General Manager
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New York City, New York
Senior Contributor
30 reviews 30 reviews
24 hotel reviews
Reviews in 18 cities Reviews in 18 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed March 2, 2014

I went to Bethesda for the weekend and found this place on Expedia. Very clean spacious room with all basic amenities. The full breakfast downstairs was fantastic ($11 per person) - employees were great and helpful.

It's located near a busy road that is surrounded by strip malls so, as long as you are not looking for a scenic place, this is a great choice! I'll go back again!

Stayed March 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fallsgroveteam, General Manager at Hilton Garden Inn Rockville - Gaithersburg, responded to this review, March 11, 2014
Dear travelpro1918,

Thank you for choosing to stay at the HGI Rockville during your recent trip to the area! We appreciate your feedback, and I'm very happy to hear that you enjoyed our spacious rooms, our fantastic breakfast and helpful employees. These are definitely a few of the many reasons our guests continue to return, and we certainly look forward to welcoming you back soon. Thanks again, and have a great day!

Sincerely,

Michael Anderson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gaithersburg, United States
1 review
5 of 5 stars Reviewed February 26, 2014

Every thing was GREAT! We had a wonderful time. My kids and there friends loved the pool, hot tub and the game room! The only thing that was not good was the bed. I did not have a good night sleep. So my husband and I were sad because with everything going so great we just new that we would have a great bed too, but that was not the case.

  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fallsgroveteam, General Manager at Hilton Garden Inn Rockville - Gaithersburg, responded to this review, February 28, 2014
Dear Nicole S,

Thank you for choosing to stay at the HGI Rockville during your recent visit with the family! I'm very happy to hear you found everything to be great! It's great you were able to enjoy the pool, hot tub and kids room. I'm sorry that you found our beds to be uncomfortable, causing a poor sleeping experience. Our adjustable beds are designed to all our guests to choose their comfort level, and I'm really sorry that you and your husband did not get a good rest. We hope you will still consider us for a future stay with your family, as we certainly would like the opportunity to welcome you back. Thanks again, and have a great day!

Sincerely,

Michael Anderson
General Manager
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New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 25, 2014

stayed at the garden inn and 2 weeks later at the Homewood suites which is connected to garden inn. place is new and staff is very nice. same problem in both sides. brand new hotel yet heating doesn't work. in garden inn, kept walking into a freezing cold room and heaters didn't work properly. they told me it had to be coded to VIP for it to not freeze which annoyed me further. stayed at homwood suites and same problem. walking into freezing rooms and then turning on heat which have mind of their own. also the units are so loud that I couldn't sleep both nights as they blow horns all night long. I would not recommend either hotel as management knows about these issues yet does nothing about it.

  • Stayed February 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fallsgroveteam, General Manager at Hilton Garden Inn Rockville - Gaithersburg, responded to this review, February 28, 2014
Dear schojar,

Thank you for your feedback regarding your recent stay at the Hilton Garden Inn Rockville-Gaithersburg. I'm really sorry for the issues that you experienced with our heating system in both of our hotels. We strive to ensure that every room and suite is at a maximum comfort level for all of our guests, but we clearly failed to provide that to you during your stays at our properties. We always do our best to resolve any issue as quickly as possible, and I apologize for not being able to deliver a resolution that is expected and deserved. Thank you again for your feedback.

Sincerely,

Michael Anderson
General Manager
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Manheim, United States
1 review
5 of 5 stars Reviewed February 23, 2014

Loved this place!! No complaints and will definitely stay here again when in the area. The staff was very helpful and the room was very clean. It had everything that we were looking for and was just a few minutes away from the Metro which we used to travel throughout DC.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fallsgroveteam, General Manager at Hilton Garden Inn Rockville - Gaithersburg, responded to this review, February 24, 2014
Hello Ken K,

Thank you for choosing to stay at the HGI Rockville during your recent weekend without the kids! We appreciate your feedback, and I'm very happy to hear that you found our staff to be helpful, room to be very clean, and location to be convenient with our easy access to the Metro. Thank you again, and we certainly look forward to welcoming you back during your next visit to the area!

Sincerely,

Michael Anderson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Rockville - Gaithersburg

Address: 14975 Shady Grove Road, Rockville, MD 20850
Phone Number:
Location: United States > Maryland > Rockville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Rockville
#1 Romantic Hotel in Rockville
#2 Family Hotel in Rockville
#5 Business Hotel in Rockville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Rockville - Gaithersburg 3*
Official Description (provided by the hotel):
The Hilton Garden Inn Rockville-Gaithersburg is the premier business and leisure hotel in the Rockville-Gaithersburg area. Offering full service accommodations including daily shuttle service, room service, corporate and social meeting space, full service restaurant offering mid-scale dining with breakfast and dinner selections, complimentary high speed wireless and LAN internet service, indoor heated pool, whirlpool, and 24 hour fitness center, with a designated children's room offering games and activities. ... more   less 
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Also Known As:
Hilton Garden Inn Rockville-Gaithersburg Hotel Rockville

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