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“ok, nothing special” 1 of 5 stars
Review of Hilton Garden Inn Rockville - Gaithersburg

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Hilton Garden Inn Rockville - Gaithersburg
3.0 of 5 Hotel   |   14975 Shady Grove Road, Rockville, MD 20850   |  
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Ranked #3 of 16 Hotels in Rockville
GreenLeadersSilver level
New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“ok, nothing special”
1 of 5 stars Reviewed February 25, 2014

stayed at the garden inn and 2 weeks later at the Homewood suites which is connected to garden inn. place is new and staff is very nice. same problem in both sides. brand new hotel yet heating doesn't work. in garden inn, kept walking into a freezing cold room and heaters didn't work properly. they told me it had to be coded to VIP for it to not freeze which annoyed me further. stayed at homwood suites and same problem. walking into freezing rooms and then turning on heat which have mind of their own. also the units are so loud that I couldn't sleep both nights as they blow horns all night long. I would not recommend either hotel as management knows about these issues yet does nothing about it.

  • Stayed February 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fallsgroveteam, General Manager at Hilton Garden Inn Rockville - Gaithersburg, responded to this review, February 28, 2014
Dear schojar,

Thank you for your feedback regarding your recent stay at the Hilton Garden Inn Rockville-Gaithersburg. I'm really sorry for the issues that you experienced with our heating system in both of our hotels. We strive to ensure that every room and suite is at a maximum comfort level for all of our guests, but we clearly failed to provide that to you during your stays at our properties. We always do our best to resolve any issue as quickly as possible, and I apologize for not being able to deliver a resolution that is expected and deserved. Thank you again for your feedback.

Sincerely,

Michael Anderson
General Manager
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262 reviews from our community

Traveler rating
    134
    84
    29
    10
    5
See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
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English first
Manheim, United States
1 review
5 of 5 stars Reviewed February 23, 2014

Loved this place!! No complaints and will definitely stay here again when in the area. The staff was very helpful and the room was very clean. It had everything that we were looking for and was just a few minutes away from the Metro which we used to travel throughout DC.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fallsgroveteam, General Manager at Hilton Garden Inn Rockville - Gaithersburg, responded to this review, February 24, 2014
Hello Ken K,

Thank you for choosing to stay at the HGI Rockville during your recent weekend without the kids! We appreciate your feedback, and I'm very happy to hear that you found our staff to be helpful, room to be very clean, and location to be convenient with our easy access to the Metro. Thank you again, and we certainly look forward to welcoming you back during your next visit to the area!

Sincerely,

Michael Anderson
General Manager
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Landenberg, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed February 20, 2014

This hotel was in a great location regarding shopping and resturants. The staff was very helpful and polite. The facility was well decorated and very well kept/clean. My room service was very good and the room was cleaned as expected. The breakfast staff and quality of their food was excellant. Highly recommend this hotel.

  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fallsgroveteam, General Manager at Hilton Garden Inn Rockville - Gaithersburg, responded to this review, February 24, 2014
Hello Richard C,

Thank you choosing to stay at the Hilton Garden Inn Rockville during your recent trip to the area with your family! I'm happy to hear that you enjoyed our great location well decorated, clean facility. I'm also very glad that our team was helpful and provided excellent service in both your room and our restaurant. We greatly appreciate your recommendation, and we certainly look forward to welcoming you and your family back again soon!

Sincerely,

Michael Anderson
General Manager
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Wayne, United States
1 review
5 of 5 stars Reviewed February 14, 2014

I did myself a favor by staying at the Hilton Garden Inn in Rockville, Md. The associates were knowledable about the surrounding area, treated me well, the room was in excellent condition, clean, and had free Hi-Fi. It was quiet and I could get a full night sleep. The hotel was located close to work and restaurants. Overal: Excellent

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fallsgroveteam, General Manager at Hilton Garden Inn Rockville - Gaithersburg, responded to this review, February 15, 2014
Hello Jim K,

Thank you for choosing to stay at the HGI Rockville during your recent business trip to the area. We greatly appreciate your feedback, and I'm very happy to hear that our team treated you well and offered helpful assistance about the area, that you found your room to be in excellent condition and clean, and that you enjoyed a quiet sleep. These are all reasons our guests continue to return, along with our complimentary high speed internet and our convenient location. Thank you again, and we certainly look forward to welcoming you back again soon!

Sincerely,

Michael Anderson
General Manager
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Carol750
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed February 10, 2014

This was a last minute booking! Hotel was magnificent! Great Value for this high quality hotel. All hotel employees were very courteous and friendly, except the receptionist on check in. Any extras they were willing to accommodate. If I had to travel to Montgomery County again, would stay at the Hilton Garden Inn.

  • Stayed February 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fallsgroveteam, General Manager at Hilton Garden Inn Rockville - Gaithersburg, responded to this review, February 15, 2014
Dear Carol750,

Thank you for choosing to stay at the HGI Rockville, and we're glad that we were your last minute choice! We appreciate your feedback, and I'm very happy to hear that you found our hotel to be magnificent and offer high quality at great value. I appreciate your recognition of our friendly and courteous staff, and we certainly look forward to welcoming you back the next time you are visiting Rockville. Thanks again, and have a great day!

Sincerely,

Michael Anderson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newtonmore, Scotland, United Kingdom
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 9, 2014

I've stayed here twice and have been more than satisfied both times. I can't speak to the value for money as someone else was paying, but I couldn't fault the service or facilities. I'd be happy to stay here again.

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fallsgroveteam, General Manager at Hilton Garden Inn Rockville - Gaithersburg, responded to this review, February 10, 2014
Hello Mark T,

Thank you for returning to the Hilton Garden Inn Rockville during your recent business trip to the area. We appreciate your feedback, and I'm very happy to hear that you've had enjoyable experiences at our hotel. We certainly look forward to welcoming you back the next time you are visiting Rockville!

Sincerely,

Michael Anderson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
60 reviews 60 reviews
23 hotel reviews
Reviews in 29 cities Reviews in 29 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed February 9, 2014

Stayed at the Garden Inn in Gaithersburg for two nights. The rooms are of good size, everything is very clean. The staff is very friendly and always happy to help. While we were there it was very cold, and the aircon struggled a bit to heat the room. Effectively we had to run it most of the time, which was rather noisy. The gym is very nice and there is a mall just 3 min walk.

Room Tip: rooms facing the courtyard are more quiet
See more room tips
  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fallsgroveteam, General Manager at Hilton Garden Inn Rockville - Gaithersburg, responded to this review, February 10, 2014
Hello Stefan B,

Thank you for choosing to stay at the HGI Rockville during your recent trip to the area! We appreciate your feedback, and I'm very happy to hear that you enjoyed our clean rooms, very friendly staff, nice gym and convenient location. I'm sorry you experienced an issue with the air unit. We strive to ensure maximum comfort for all of our guests, and we appreciate your input to help ensure that our guests enjoy comfortable, quiet accommodations. Thank you again, and we certainly look forward to welcoming back you and your family soon!

Sincerely,

Michael Anderson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Rockville - Gaithersburg

Address: 14975 Shady Grove Road, Rockville, MD 20850
Phone Number:
Location: United States > Maryland > Rockville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Rockville
#1 Romantic Hotel in Rockville
#2 Family Hotel in Rockville
#4 Business Hotel in Rockville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Rockville - Gaithersburg 3*
Number of rooms: 112
Official Description (provided by the hotel):
The Hilton Garden Inn Rockville-Gaithersburg is the premier business and leisure hotel in the Rockville-Gaithersburg area. Offering full service accommodations including daily shuttle service, room service, corporate and social meeting space, full service restaurant offering mid-scale dining with breakfast and dinner selections, complimentary high speed wireless and LAN internet service, indoor heated pool, whirlpool, and 24 hour fitness center, with a designated children's room offering games and activities. ... more   less 
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Also Known As:
Hilton Garden Inn Rockville-Gaithersburg Hotel Rockville

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