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“Very nice hotel with a good location for DC area” 5 of 5 stars
Review of Hilton Garden Inn Rockville - Gaithersburg

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Hilton Garden Inn Rockville - Gaithersburg
3.0 of 5 Hotel   |   14975 Shady Grove Road, Rockville, MD 20850   |  
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Ranked #3 of 16 Hotels in Rockville
GreenLeadersSilver level
Midland, United States
1 review
“Very nice hotel with a good location for DC area”
5 of 5 stars Reviewed December 18, 2013

Stayed in the hotel three nights in snowy December. Very nice room; reasonable price, for the area. Excellent service. Great (gratis) wifi signal. Comfortable bed. Good sized shower. Pricey in-hotel bar/cafe. Plenty of parking. Grounds could have been better cleared of snow (we were there after a snow storm) as there were treacherous icey areas in parking lot. HVAC a little loud. Keurig with coffeee/tea in room. Microwave and small refrigerator in room. Would be happy to stay again.

  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fallsgroveteam, General Manager at Hilton Garden Inn Rockville - Gaithersburg, responded to this review, December 28, 2013
Hello George L,

Thank you for choosing to stay at the HGI Rockville during our recent snow storm! We appreciate your feedback, and I'm very happy to hear that you enjoyed our reasonably priced, nice room and excellent service. It's also great that you liked our complimentary high speed internet, comfortable beds, in-room amenities and spacious parking. I'm sorry that there were a few icy spots in the parking lot, but we always strive to ensure that snow removal and salt treatment is completed throughout the entire lot to maximize guest safety. Thank you again, and we certainly look forward to welcoming you back again soon during your next visit to the area!

Sincerely,

Michael Anderson
General Manager
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261 reviews from our community

Traveler rating
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    10
    5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
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English first
Ithaca, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 9, 2013

I travel to the DC area 5-6 times a year and this Hilton Garden Inn tops all of the other places I've stayed. Here's why: A professional staff that's aware of guest needs, clean rooms, good workout room and pool and an in-house restaurant where the food is actually good.

  • Stayed December 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fallsgroveteam, General Manager at Hilton Garden Inn Rockville - Gaithersburg, responded to this review, December 12, 2013
Hello Joseph S,

Thank you for your feedback regarding your experience at the HGI Rockville! I'm very happy to hear that you found our staff to be professional, rooms to be clean, and that you had the opportunity to utilize our fitness center and heated indoor pool. Also, I appreciate your feedback regarding the food in our restaurant, which is definitely a favorite among our guests. Thank you again, and we look forward to welcoming you back soon!

Sincerely,

Michael Anderson
General Manager
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Egg Harbor Twp, NJ, United States
1 review
5 of 5 stars Reviewed December 7, 2013

First time I stayed at this particular hotel. I was there for work and it was very convenient to the office I needed to be. It is beautifully done and very clean. Staff was excellent! I would stay there again!! And recommend it to anyone looking for a hotel in the area.

  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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fallsgroveteam, General Manager at Hilton Garden Inn Rockville - Gaithersburg, responded to this review, December 12, 2013
Dear Roberta M,

Thank you for choosing to stay at the Hilton Garden Inn Rockville during your recent business trip! We greatly appreciate your feedback, and I'm very happy to hear that you enjoyed our convenient location, clean property and excellent staff! We certainly appreciate your recommendation, and we look forward to welcoming you back soon. Thank you again, and have a great day!

Sincerely,

Michael Anderson
General Manager
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Holly Springs, North Carolina
1 review
5 of 5 stars Reviewed December 1, 2013

Loved this hotel. Was perfect for our overnight stay traveling north from Raleigh to Rochester. Love the decor and amenities. Would recommend for any occasion. Friendly Staff. A+++++++++++++++++++++++++ in my opinion.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fallsgroveteam, General Manager at Hilton Garden Inn Rockville - Gaithersburg, responded to this review, December 6, 2013
Hello Kellimeyer011,

Thank you for choosing the HGI Rockville during your recent travel up North. We greatly appreciate your feedback, and I'm very happy to hear that you enjoyed our decor and amenities. Also, thank you for your recognition of our friendly staff! We appreciate your recommendation and A+ score! Thanks again, and we look forward to welcoming you back soon!

Sincerely,

Michael Anderson
General Manager
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Westport, United States
1 review
5 of 5 stars Reviewed November 27, 2013

My kids and I loved our stay at this hotel. They had fun in the pool and the kids room and LOVED the breakfast. We easily went down to the National Zoo in DC and there was plenty of retail very close by. My kids thought it was the fanciest hotel they have every stayed in and I loved the price!

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fallsgroveteam, General Manager at Hilton Garden Inn Rockville - Gaithersburg, responded to this review, December 6, 2013
Dear Dawn N,

Thank you for choosing to stay at the HGI Rockville during your recent family trip to the D.C. area. We greatly appreciate your feedback, and it's awesome to hear that your kids thought our property was the fanciest hotel they've stayed (and I'm glad you enjoyed the price)! It's great that you had the opportunity to enjoy some of our wonderful amenities such as the pool, kid's room and restaurant, and I'm glad you enjoyed our convenient location to shops and downtown D.C. We certainly look forward to welcoming you and your family back soon. Thanks again, and have a great day!

Sincerely,

Michael Anderson
General Manager
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Boston, United States
1 review
4 of 5 stars Reviewed November 24, 2013

Staff was the best, both firendly and efficient, exceptionally so and I travel a lot. Facilities also fine at a nice price point, except for the heating system. The fan was so loud, I had to turn it off. Then had to get up early to turn it back on!

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fallsgroveteam, General Manager at Hilton Garden Inn Rockville - Gaithersburg, responded to this review, November 26, 2013
Dear Hemmie C,

Thank you for your feedback regarding your recent stay at the HGI Rockville! I'm very happy that you found our team to be exceptionally friendly and efficient! I'm sorry for the disruption you encountered with our air unit, but we appreciate the feedback and will certainly address the issue. Thank you again, and we look forward to welcoming you back during your next visit to the area. Have a great day!

Sincerely,

Michael Anderson
General Manager
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A TripAdvisor Member
4 of 5 stars Reviewed November 23, 2013

Great hotel, great accomodations. The Staff is more than one would ever expect. Fix the noise in the room that comes from the air/heating unit and all is well. The location was great but most of all the shuttle service provided with a smile from the staff. Thank you.

  • Stayed November 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fallsgroveteam, General Manager at Hilton Garden Inn Rockville - Gaithersburg, responded to this review, November 26, 2013
Hello TripAdvisor Member,

Thank you for choosing to stay at the HGI Rockville! We appreciate your feedback, and I'm very happy to hear that you and your friends had an enjoyable experience. Our friendly staff, complimentary shuttle service and great location are a few of the many reasons our guests continue to return. We will be sure to address the air unit in the room, and we certainly look forward to welcoming you back the next time you are visiting Rockville!

Sincerely,

Michael Anderson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Rockville - Gaithersburg

Address: 14975 Shady Grove Road, Rockville, MD 20850
Phone Number:
Location: United States > Maryland > Rockville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Rockville
#1 Green Hotel in Rockville
#2 Family Hotel in Rockville
#4 Business Hotel in Rockville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Rockville - Gaithersburg 3*
Number of rooms: 112
Official Description (provided by the hotel):
The Hilton Garden Inn Rockville-Gaithersburg is the premier business and leisure hotel in the Rockville-Gaithersburg area. Offering full service accommodations including daily shuttle service, room service, corporate and social meeting space, full service restaurant offering mid-scale dining with breakfast and dinner selections, complimentary high speed wireless and LAN internet service, indoor heated pool, whirlpool, and 24 hour fitness center, with a designated children's room offering games and activities. ... more   less 
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Also Known As:
Hilton Garden Inn Rockville-Gaithersburg Hotel Rockville

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