We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Hilton Garden Inn was off the hook!” 5 of 5 stars
Review of Hilton Garden Inn Rockville - Gaithersburg

Save Saved
You added Hilton Garden Inn Rockville - Gaithersburg to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Hilton Garden Inn Rockville - Gaithersburg
3.0 of 5 Hotel   |   14975 Shady Grove Road, Rockville, MD 20850   |  
  |  
Hotel deals
  |  
Hotel website
  |  
Hotel amenities
Special Offer
Book now and save 25%
Ranked #3 of 15 hotels in Rockville
GreenLeadersSilver level
Holly Springs, North Carolina
1 review
“Hilton Garden Inn was off the hook!”
5 of 5 stars Reviewed December 1, 2013

Loved this hotel. Was perfect for our overnight stay traveling north from Raleigh to Rochester. Love the decor and amenities. Would recommend for any occasion. Friendly Staff. A+++++++++++++++++++++++++ in my opinion.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fallsgroveteam, General Manager at Hilton Garden Inn Rockville - Gaithersburg, responded to this review, December 6, 2013
Hello Kellimeyer011,

Thank you for choosing the HGI Rockville during your recent travel up North. We greatly appreciate your feedback, and I'm very happy to hear that you enjoyed our decor and amenities. Also, thank you for your recognition of our friendly staff! We appreciate your recommendation and A+ score! Thanks again, and we look forward to welcoming you back soon!

Sincerely,

Michael Anderson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

225 people have reviewed this hotel

Traveler rating
    115
    74
    24
    7
    5
See reviews for
66
54
16
74
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Westport, United States
1 review
5 of 5 stars Reviewed November 27, 2013

My kids and I loved our stay at this hotel. They had fun in the pool and the kids room and LOVED the breakfast. We easily went down to the National Zoo in DC and there was plenty of retail very close by. My kids thought it was the fanciest hotel they have every stayed in and I loved the price!

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fallsgroveteam, General Manager at Hilton Garden Inn Rockville - Gaithersburg, responded to this review, December 6, 2013
Dear Dawn N,

Thank you for choosing to stay at the HGI Rockville during your recent family trip to the D.C. area. We greatly appreciate your feedback, and it's awesome to hear that your kids thought our property was the fanciest hotel they've stayed (and I'm glad you enjoyed the price)! It's great that you had the opportunity to enjoy some of our wonderful amenities such as the pool, kid's room and restaurant, and I'm glad you enjoyed our convenient location to shops and downtown D.C. We certainly look forward to welcoming you and your family back soon. Thanks again, and have a great day!

Sincerely,

Michael Anderson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, United States
1 review
4 of 5 stars Reviewed November 24, 2013

Staff was the best, both firendly and efficient, exceptionally so and I travel a lot. Facilities also fine at a nice price point, except for the heating system. The fan was so loud, I had to turn it off. Then had to get up early to turn it back on!

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fallsgroveteam, General Manager at Hilton Garden Inn Rockville - Gaithersburg, responded to this review, November 26, 2013
Dear Hemmie C,

Thank you for your feedback regarding your recent stay at the HGI Rockville! I'm very happy that you found our team to be exceptionally friendly and efficient! I'm sorry for the disruption you encountered with our air unit, but we appreciate the feedback and will certainly address the issue. Thank you again, and we look forward to welcoming you back during your next visit to the area. Have a great day!

Sincerely,

Michael Anderson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 stars Reviewed November 23, 2013

Great hotel, great accomodations. The Staff is more than one would ever expect. Fix the noise in the room that comes from the air/heating unit and all is well. The location was great but most of all the shuttle service provided with a smile from the staff. Thank you.

  • Stayed November 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fallsgroveteam, General Manager at Hilton Garden Inn Rockville - Gaithersburg, responded to this review, November 26, 2013
Hello TripAdvisor Member,

Thank you for choosing to stay at the HGI Rockville! We appreciate your feedback, and I'm very happy to hear that you and your friends had an enjoyable experience. Our friendly staff, complimentary shuttle service and great location are a few of the many reasons our guests continue to return. We will be sure to address the air unit in the room, and we certainly look forward to welcoming you back the next time you are visiting Rockville!

Sincerely,

Michael Anderson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 18, 2013

Lady at the desk key'd both my key cards incorrectly. I had to walk all the way back to the reservations desk and wait in a line for them to re-key my key cards. Upon check out one lady was on the phone the other lady was just standing around and I was in a hurry to catch my flight I just wanted to make sure I was properly checked-out as at this point I had very little trust in their competency. The wall the headboard was on shared with a construction zone there is no restful sleep to be had here

  • Stayed November 2013, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fallsgroveteam, General Manager at Hilton Garden Inn Rockville - Gaithersburg, responded to this review, November 26, 2013
Dear PlazaKiya,

Thank you for your feedback regarding your recent stay at the HGI Rockville. I'm very sorry for the issues that you experienced during your stay at our hotel. We strive to deliver a seamless experience that our guests deserve, and I apologize that we failed to do so. We appreciate your input as it will only help us to improve our service, and we hope you will consider our hotel the next time you are visiting the area.

Sincerely,

Michael Anderson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
hagerstown, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed November 14, 2013

very nice , excellent breakfast buffet ,very clean and quite, loved they stay , always stay here when in town. great price and very friendly hotel employees 5 star hotel , a must try if you are in the area

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fallsgroveteam, General Manager at Hilton Garden Inn Rockville - Gaithersburg, responded to this review, November 18, 2013
Hello Jeffrey M,

Thank you for choosing to stay at the HGI Rockville again during your recent trip to the area! We appreciate your feedback, and I'm very happy to hear that you enjoy our excellent breakfast, clean hotel, friendly staff, and that you consider us to be a 5-star hotel! Thank you again, and we certainly look forward to welcoming you back the next time you are in the area!

Sincerely,

Michael Anderson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clinton, New Jersey
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 12, 2013

Stopped here for 1 night on a recommendation from our daughter who stayed at this hotel a few times while visiting a friend in the area. Our stay was very pleasant as the room, restaurant, and overall hotel were lovely. We enjoyed breakfast before we left for Williamsburg. The front desk, housekeeping, and dining staff were friendly, helpful, and very competent.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fallsgroveteam, General Manager at Hilton Garden Inn Rockville - Gaithersburg, responded to this review, November 14, 2013
Dear jmu08,

Thank you for your feedback regarding your recent stay and we are very happy that you chose to stay with us based on your daughter's recommendation (and we certainly appreciate her recommendation!). I'm glad that you enjoyed our rooms and restaurant, and it's always great to hear that our team was friendly and helpful. Thank you again, and we look forward to welcoming you back again soon. Have a great day!

Sincerely,

Michael Anderson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Hilton Garden Inn Rockville - Gaithersburg? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Garden Inn Rockville - Gaithersburg

Address: 14975 Shady Grove Road, Rockville, MD 20850
Phone Number:
Location: United States > Maryland > Rockville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Rockville
#1 Green Hotel in Rockville
#2 Family Hotel in Rockville
#5 Business Hotel in Rockville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Rockville - Gaithersburg 3*
Official Description (provided by the hotel):
The Hilton Garden Inn Rockville-Gaithersburg is the premier business and leisure hotel in the Rockville-Gaithersburg area. Offering full service accommodations including daily shuttle service, room service, corporate and social meeting space, full service restaurant offering mid-scale dining with breakfast and dinner selections, complimentary high speed wireless and LAN internet service, indoor heated pool, whirlpool, and 24 hour fitness center, with a designated children's room offering games and activities. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Expedia, Tingo, Hotels.com, BookingOdigeoWL, Travelocity, Venere, Priceline and Otel so you can book your Hilton Garden Inn Rockville - Gaithersburg reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Rockville-Gaithersburg Hotel Rockville

Owners: What's your side of the story?

If you own or manage Hilton Garden Inn Rockville - Gaithersburg, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.