Clean, nice, comfortable, friendly attentive staff, convenient, good price, good value, decent bar, decent breakfast, Wi-Fi good. But ...
1. The A/C was one of those stupid ones that makes it think you can control it, but you really can't get it to do exactly what you want. I want the fan on all the time when I'm asleep. Control apparently has a setting for this. But no. It cycles on and off as the A/C cycles. That interrupts my sleep and also let's the room get stuffy feeling when the compressor isn't running. Maybe it was just the one in my room. Fail.
2. Clock radio was one of those stupid ones where a guest can't set the time of day (just alarm time). Guess nobody told the clock that it shouldn't be set to the wrong time. Housekeeping should set the clock (however that is accomplished!) as part of their routine every dang day. Fail.
3. Large flat-screen TV was one of those stupid ones that doesn't work. Nothing. Wouldn't work via the remote nor the controls on the TV. Yes, it was plugged in. Fail.
The clock and TV really weren't needed on this trip, but their failure was annoying. Mentioned the issues to the desk upon check-out. Apologies and promise to cut the bill by $25. We'll see.
Nice place, but theses mechanical issues really aren't acceptable. Takes the housekeeper or engineer almost exactly 1 minute per room to check on these things. Do it already.
- Official Description (provided by the hotel):
- The Hilton Garden Inn Rockville-Gaithersburg is the premier business and leisure hotel in the Rockville-Gaithersburg area. Offering full service accommodations including daily shuttle service, room service, corporate and social meeting space, full service restaurant offering mid-scale dining with breakfast and dinner selections, complimentary high speed wireless and LAN internet service, indoor heated pool, whirlpool, and 24 hour fitness center, with a designated children's room offering games and activities. ... more less
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- Also Known As:
- Hilton Garden Inn Rockville-Gaithersburg Hotel Rockville