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“nice place to stay” 4 of 5 stars
Review of Hilton Garden Inn Rockville - Gaithersburg

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Hilton Garden Inn Rockville - Gaithersburg
3.0 of 5 Hotel   |   14975 Shady Grove Road, Rockville, MD 20850   |  
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Ranked #2 of 15 hotels in Rockville
GreenLeadersSilver level
Asheville, North Carolina
1 review
“nice place to stay”
4 of 5 stars Reviewed September 4, 2013

This Hilton garden Inn was very well maintained and would recommend it to anybody. I had a problem with regulating air conditioner and it was resolved very quickly after i told front desk. Room was clean and bright. Very clean. Bed was adjustable and comfortable. breakfast was good, not great but I enjoyed it. I would give this hotel a thumbs up

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fallsgroveteam, General Manager at Hilton Garden Inn Rockville - Gaithersburg, responded to this review, September 17, 2013
Hello Larry L,

Thank you very much for the thumbs up! We greatly appreciate your feedback, and I'm happy to hear that you enjoyed our well maintained property, clean, bright rooms, comfortable bed and breakfast. I'm sorry for the issue you experienced with the A/C, but I'm glad our team resolved the problem quickly. Thank you again for your feedback, and hope to welcome you and your family back again soon!

Sincerely,

Michael Anderson
General Manager
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198 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
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English first
Somerset
1 review
5 of 5 stars Reviewed September 3, 2013

no matter what time it is, still greeted by a representative with a smile and made me feel welcome. the representative at the front desk was full of energy and made sure all the questions i had were answered and went above and beyond to meet my expectations

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fallsgroveteam, General Manager at Hilton Garden Inn Rockville - Gaithersburg, responded to this review, September 17, 2013
Dear Roger W,

Thank you for choosing to stay at the HGI Rockville! We greatly appreciate your feedback, and I'm very happy that our entire team took great care of you and exceeded your expectations. We certainly look forward to welcoming you back again soon. Thanks again, and have a great day!

Sincerely,

Michael Anderson
General Manager
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Louisville, United States
1 review
4 of 5 stars Reviewed September 2, 2013

Overall the hotel provided excellent service. My only complaint was the softness of the pillows, which caused me to not sleep well. Also, my neck was stiff in the mornings. Excellent workout facility. Very good location in terms of restaurants.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fallsgroveteam, General Manager at Hilton Garden Inn Rockville - Gaithersburg, responded to this review, September 17, 2013
Hello Gregory L,

Thank you for your feedback regarding your recent stay at the HGI Rockville, and I'm very happy that we provided excellent service! I'm sorry that our pillows caused you to experience a stiff neck, and we do provide feather and foam pillows, so we will be sure to have your preferred type the next time you stay with us! Also, it's great that you enjoyed our fitness center and convenient location, definitely a few of the many highlights of our property. Thank you again, and we look forward to welcoming you back soon!

Sincerely,

Michael Anderson
General Manager
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A TripAdvisor Member
4 of 5 stars Reviewed August 29, 2013

The staff was very friendly and the hotel is very nice. I really like the location, there is a nice shopping mall nearby. I would definitely go to this hotel again. I had a minor issue regarding the cleanliness of the bed and the hotel is addressing my issue now. Great service!

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fallsgroveteam, General Manager at Hilton Garden Inn Rockville - Gaithersburg, responded to this review, September 2, 2013
Hello TripAdvisor Member,

Thank you for your feedback regarding your stay at the HGI Rockville! I'm very happy to hear that you have enjoyed our great service and convenient location. I'm sorry for the minor issue you experienced, but I'm very glad that our friendly staff took care of it for you. Thank you again, and we certainly look forward to welcoming you back the next time you are visiting Rockville!

Sincerely,

Michael Anderson
General Manager
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Provo, United States
1 review
5 of 5 stars Reviewed August 28, 2013

The room we stayed in was super nice and the front desk was super friendly. The pool and fitness area were also really nice and clean facilities. The bed was hard to sleep on but it could have been that we didn't adjust the firmness as well (it was an adjustable mattress). Everything was really great!

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fallsgroveteam, General Manager at Hilton Garden Inn Rockville - Gaithersburg, responded to this review, August 29, 2013
Dear Julie G,

Thank you for choosing to stay at the HGI Rockville! I'm very happy to hear that you had a great experience. Our well-appointed rooms, friendly staff, and pool and fitness center are a few of the many reasons our guests continue to return. We hope to welcome you back again soon so you can perfect our adjustable sleep system beds! Thanks again, and have a great day!

Sincerely,

Michael Anderson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Weatherford, United States
1 review
5 of 5 stars Reviewed August 28, 2013

Overall stay was excellent. Everyone was wonderful especially the bar staff Katie and Allison were accommodating and fun to be around. Food was awesome and rooms were very comfortable. Thanks Hilton Garden. See you in December 2013

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fallsgroveteam, General Manager at Hilton Garden Inn Rockville - Gaithersburg, responded to this review, August 29, 2013
Hello Keith D,

Thank you for your feedback regarding your recent stay. I'm very happy to hear that you had an excellent experience and that you found our food to be awesome and rooms to be comfortable. Also, I greatly appreciate your recognition of Katie and Allison. Thank you again, and we look forward to welcoming you back in December!

Sincerely,

Michael Anderson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 22, 2013

This is a very nice property. The price, at least on the weekend that we were there, was very reasonable. The staff is friendly. The only downside is that breakfast was not included. We have been there before, and will go back.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fallsgroveteam, General Manager at Hilton Garden Inn Rockville - Gaithersburg, responded to this review, August 23, 2013
Hello Robert P,

Thank you for choosing to stay at the Hilton Garden Inn Rockville-Gaithersburg. I'm very happy to hear that you enjoyed our property and found our staff to be friendly. While our breakfast buffet is not included, we do always have fresh coffee, tea and whoel fruit available for our guests in the morning. Thank you again, and we look forward to welcoming you back soon!

Sincerely,

Michael Anderson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hilton Garden Inn Rockville - Gaithersburg

Also Known As:
Hilton Garden Inn Rockville-Gaithersburg Hotel
Hilton Garden Inn Rockville-Gaithersburg Hotel Rockville
Address: 14975 Shady Grove Road, Rockville, MD 20850
Phone Number:
Location: United States > Maryland > Rockville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Rockville
#2 Family Hotel in Rockville
#4 Business Hotel in Rockville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Rockville - Gaithersburg 3*
Official Description (provided by the hotel):
The Hilton Garden Inn Rockville-Gaithersburg is the premier business and leisure hotel in the Rockville-Gaithersburg area. Offering full service accommodations including daily shuttle service, room service, corporate and social meeting space, full service restaurant offering mid-scale dining with breakfast and dinner selections, complimentary high speed wireless and LAN internet service, indoor heated pool, whirlpool, and 24 hour fitness center, with a designated children's room offering games and activities. ... more   less 
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