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“One of The Best” 5 of 5 stars
Review of Hilton Garden Inn Rockville - Gaithersburg

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Hilton Garden Inn Rockville - Gaithersburg
3.0 of 5 Hotel   |   14975 Shady Grove Road, Rockville, MD 20850   |  
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Ranked #3 of 16 Hotels in Rockville
GreenLeadersSilver level
great neck,ny
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
“One of The Best”
5 of 5 stars Reviewed July 8, 2013

We stayed at the Hilton Garden Inn in Rockville, Md for 2 nights. We had a beautiful suite with a bath and a half, 2 tvs, a real living room, most comfortable beds, refrigerator, microwave etc.

The staff was terrific. They welcomed us back each time we came in as if we were their favorite relatives.

The hotel is located close to a big shopping mall with many restaurants.(Ithink mostly the usual chains.) There is even a supermarket there.

I would highly recommend the hotel'

Room Tip: We stayed in 611 and loved it.
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fallsgroveteam, General Manager at Hilton Garden Inn Rockville - Gaithersburg, responded to this review, July 17, 2013
Dear funalways75,

Thank you so much for your feedback regarding your recent stay at the HGI Rockville! I'm very happy that you enjoyed one of our spacious suites, our convenient location and terrific staff. These are a few of the many reasons our guests continue to return. We greatly appreciate your recommendation, and we certainly hope to see you and your family again soon. Have a great day!

Sincerely,

Michael Anderson
General Manager
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262 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
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English first
Fredericksburg, Virginia
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 4, 2013

Super staff, very quiet, nicely appointed rooms, very clean, excellent breakfast (included in our B&B plan) with made to order and buffet. Easy, free parking. Could not have asked for more! Will stay again and will try other Garden Inns.

Room Tip: Shopping center behind hotel has 11 food places (Krispy Kreme to white table cloth Italian restauran...
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fallsgroveteam, General Manager at Hilton Garden Inn Rockville - Gaithersburg, responded to this review, July 5, 2013
Dear golftravel_11,

Thank you for choosing to stay at the Hilton Garden Inn Rockville-Gaithersburg during your recent visit to the area. I'm very happy to hear that you had an enjoyable experience. Our staff, clean rooms, excellent food & beverage offerings and convenient location are a few of the many reasons our guests continue to return. We greatly appreciate your feedback, and we certainly look forward to welcoming you and your family back again soon!

Sincerely,

Michael Anderson
General Manager
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endicott, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 3, 2013

1.very clean hotel 2. very helpful staff 3.great location just off interstate 4.very reasonable breakfast 5. walking distance to shops 6 rooms are very comfortable and very clean 7. would highly recommend is hotel to any traveler 8. easy check in and out

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fallsgroveteam, General Manager at Hilton Garden Inn Rockville - Gaithersburg, responded to this review, July 4, 2013
Hello Edward F,

Thank you for staying with us during your trip to the area for the AT&T Golf tournament at Congressional. I'm very happy to hear that you had an enjoyable experience. The highlights that you listed regarding our hotel are definitely reasons our guests continue to come back, and we greatly appreciate your recommendation. Thank you again, and we hope to see you again the next time you are traveling to Rockville.

Sincerely,

Michael Anderson
General Manager
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Greenwood, Delaware, United States
Senior Contributor
38 reviews 38 reviews
5 hotel reviews
Reviews in 19 cities Reviews in 19 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 1, 2013

Stayed at the Hilton Garden Inn in Rockville-Gaithersgurg for the AT & T Open this past weekend. Very little to complain about. The entire staff, from the time we registered, until we left were Super!!! The stay was for the most part very enjoyable. We had dinner and breakfast on the premises and with only one exception was as good as we have had most places. Wife had salmon for dinner...excellent. I had a salad with steak...OK. Breakfast buffet at $11.95 was very very good. No disappointment Here. Again, the staff of the restaurant was also very good, pleasant and professional.
Room was super clean and comfortable! Another plus for the staff!!!
Only real complaint...the drapes do not close in the room and the light shines in all night. We managed to "pin" it closed to get some privacy and "darkness". All in all we would stay there again.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fallsgroveteam, General Manager at Hilton Garden Inn Rockville - Gaithersburg, responded to this review, July 4, 2013
Dear Evard H,

Thank you for choosing to stay at the HGI Rockville-Gaithersburg for your AT&T Golf weekend. I'm very happy to hear that you found our entire staff to be super, and I greatly appreciate your recognition of all the team members you encountered! I'm glad that you took advantage of our restaurant and that your wife enjoyed the salmon, but I will definitely meet with our Executive Chef to see what adjustments might need to be made with our steak frites salad. I'm happy you enjoyed our cooked-to-order breakfast, which is definitely a favorite among many of our guests. I'm sorry that you encountered an issue with the drapes. All of our rooms do have black-out curtains that are behind the decorative drapes. The curtains must have been tucked away, and I apologize as our team is trained to ensure they are visible for all of our arriving guests. Thank you again, and we hope that we have the opportunity to welcome you and your wife back soon.

Sincerely,

Michael Anderson
General Manager
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Duluth, Georgia
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
Reviews in 17 cities Reviews in 17 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed June 23, 2013

I chose this hotel because parking was complimentary. I was in the area to visit the NIH in Bethesda but all of the hotels there charge for parking. By going out to Rockville the rooms were cheaper and the parking was free.The hotel is located in a nice business area and is easy to get to. The food in the hotel restaurant was just okay but beware that a sandwich will cost $12. We visited the fitness room and the business center and both were well stocked and useful. The only problem that I had was with the bathtub. It was very slick and there was no bathmat to use. After a near fall, I had to be very careful when bathing.

Room Tip: Inquire if they have bathmats for the bathtub.
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  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fallsgroveteam, General Manager at Hilton Garden Inn Rockville - Gaithersburg, responded to this review, June 24, 2013
Dear Susan P,

Thank you for choosing to stay at the Hilton Garden Inn Rockville-Gaithersburg during your recent visit to the area. I'm happy to hear that you enjoyed our complimentary parking, 24-hour fitness center and business center. I'm sorry that the bath tubs were slick, and yes, we do have bath mats available for use. I greatly appreciate your feedback, and we hope to have the opportunity to welcome you back again soon.

Sincerely,

Michael Anderson
General Manager
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Bernardston, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 21, 2013

The service and location was just what we needed. The grounds were very nice and well groomed. Especially liked the outdoor grill that was opened to the guest. My only turn off was the allergic reaction that I had from the laundry service. I have stayed in other Hiltons in the same area without incident, but this time I am covered with welts and hives. For this reason I will not be back.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fallsgroveteam, General Manager at Hilton Garden Inn Rockville - Gaithersburg, responded to this review, June 24, 2013
Hello George P,

Thank you for choosing to stay at the Hilton Garden Inn Rockville-Gaithersburg during your recent trip to the DC area. I'm glad that you enjoyed our service, location and amenities, but I'm sorry that our laundry service caused an allergic reaction. We are committed to providing fresh, clean linens to all of our guests, and we hope that you would still consider our property for a future stay.

Sincerely,

Michael Anderson
General Manager
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Rockville, Maryland
Top Contributor
118 reviews 118 reviews
15 hotel reviews
Reviews in 40 cities Reviews in 40 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed June 18, 2013

If you are in or around the Shady Grove Hospital area in Rockville, you will be happy to find this great little hotel. It is conveniently located near a large shopping area with many stores and restaurants (walking distance) and very close to the hospital. The staff was warm and welcoming; and the room was very clean and comfortable. I enjoyed the buffet breakfast that was very good and satisfying and did not "break the bank!"

Room Tip: They have a nice indoor pool and fitness center so don't forget to bring you swim suit!
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  • Stayed June 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fallsgroveteam, General Manager at Hilton Garden Inn Rockville - Gaithersburg, responded to this review, June 24, 2013
Hello drlynnrose,

Thank you for your feedback regarding your recent stay at the Hilton Garden Inn Rockville-Gaithersburg. I'm very happy to hear that you had a pleasant experience at our hotel and that you enjoyed our convenient location, welcoming staff, clean room, and a few of the many great amenities our hotel has to offer. We certainly hope to have the opportunity to welcome you back again soon. Thanks again, and have a great day!

Sincerely,

Michael Anderson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Rockville - Gaithersburg

Address: 14975 Shady Grove Road, Rockville, MD 20850
Phone Number:
Location: United States > Maryland > Rockville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Rockville
#1 Romantic Hotel in Rockville
#2 Family Hotel in Rockville
#4 Business Hotel in Rockville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Rockville - Gaithersburg 3*
Number of rooms: 112
Official Description (provided by the hotel):
The Hilton Garden Inn Rockville-Gaithersburg is the premier business and leisure hotel in the Rockville-Gaithersburg area. Offering full service accommodations including daily shuttle service, room service, corporate and social meeting space, full service restaurant offering mid-scale dining with breakfast and dinner selections, complimentary high speed wireless and LAN internet service, indoor heated pool, whirlpool, and 24 hour fitness center, with a designated children's room offering games and activities. ... more   less 
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Also Known As:
Hilton Garden Inn Rockville-Gaithersburg Hotel Rockville

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