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“Excellent stay” 5 of 5 stars
Review of Hilton Garden Inn Rockville - Gaithersburg

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Hilton Garden Inn Rockville - Gaithersburg
3.0 of 5 Hotel   |   14975 Shady Grove Road, Rockville, MD 20850   |  
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Ranked #2 of 15 hotels in Rockville
Fort St John, Canada
1 review
“Excellent stay”
5 of 5 stars Reviewed May 4, 2013

We stayed at this hotel because of its location by the Shady Grove hospital. We were thoroughly impressed. The free shuttle bus will take you to the metro or restaurants in the area. The hotel is stylish and very clean. Staff are friendly and very helpful. Rooms are excellent - beds are very comfortable. Our only comment would be that they should clearly explain that you can get the continental breakfast for a reduced price. However, the hot breakfast is excellent.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fallsgroveteam, General Manager at Hilton Garden Inn Rockville - Gaithersburg, responded to this review, May 16, 2013
Hello Patti K,

Thank you for your feedback regarding your recent stay at the Hilton Garden Inn Rockville-Gaithersburg. I'm very happy to hear that you enjoyed our great location, stylish and clean decor, comfortable beds and friendly staff. I'm also glad that you enjoyed our made-to-order breakfast, and we will certainly work on our communication regarding available breakfast options. Thank you again for your feedback, and we look forward to welcoming you back the next time you are visiting the Rockville area.

Sincerely,

Michael Anderson
General Manager
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216 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
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English first
Potomac, United States
1 review
5 of 5 stars Reviewed May 2, 2013

We are locals that had an issue at our home that warranted our need to stay at the HGI. It is only about 6 minutes from our house so it was a no brainer. The staff was very nice and accommodating. From the moment we stepped to the desk to the moment we left the lobby our stay was outstanding. The rooms are very nicely decorated and the hotel is very easy to navigate. Dinner was excellent and we had a pleasant breakfast.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fallsgroveteam, General Manager at Hilton Garden Inn Rockville - Gaithersburg, responded to this review, May 16, 2013
Hello Melissa W,

Thank you for your feedback regarding your recent local trip to Rockville! I'm very happy to hear that you and your family had an enjoyable experience. Our accommodating staff, welcoming decor and excellent restaurant selections are a few of the many reasons our guests continue to come back. We hope you will visit us again for breakfast or dinner, or if you are ever in need of local hotel accommodations again in the future. Thanks again, and we look forward to seeing you again soon!

Sincerely,

Michael Anderson
General Manager
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Clarksville, United States
1 review
5 of 5 stars Reviewed May 2, 2013

Very nice hotel, excellent staff, and very nice accommodations. I will return to this hotel in the future. Pool could be upgraded and improved, but I found that to be a minor issue. Restaurant dining was very good, portion size was adequate and the wait staff was exceptional. I recommend the Bed and Breakfast package, very convenient. Ease of check in/out was flawless. I can not really complain about to much. Any of the issues I encountered were relatively minor and not of consequence in my overall impression of my stay. we stayed for 7 nights and I can say I was very pleased with all of the services.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fallsgroveteam, General Manager at Hilton Garden Inn Rockville - Gaithersburg, responded to this review, May 16, 2013
Hello Jefferson S,

Thank you for choosing to stay at the Hilton Garden Inn Rockville-Gaithersburg for your recent week-long visit. We value your feedback and I'm very happy to hear that you enjoyed our accommodations, services and restaurant, and I certainly appreciate your recognition of our excellent staff. We will definitely work on improving our pool and spa experience, and we look forward to welcoming you back the next time you are visiting the Rockville area. Thank you again, and have a great day!

Sincerely,

Michael Anderson
General Manager
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Senior Contributor
46 reviews 46 reviews
7 hotel reviews
Reviews in 18 cities Reviews in 18 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed April 24, 2013

Wr recently stayed at this location. My cousins live in this area and suggested this hotel. It was a great choice. THe hotel was very clean and well kept. The area is beautiful and there is a strip center one block away if you need anything. One slight problem was the adjustable mattress which we could not figure out. We will definitely stay here next time we are in town visiting relatives.

Room Tip: They have a great AAA rate.
See more room tips
  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fallsgroveteam, General Manager at Hilton Garden Inn Rockville - Gaithersburg, responded to this review, April 27, 2013
Hello Harvlom,

Thank you for your feedback regarding your recent stay at the Hilton Garden Inn Rockville-Gaithersburg. I'm very glad you enjoyed our location and found our property to be clean and well kept. Our self-adjusting beds help make for an incredible sleep, and we will be sure to provide you with some great tips to assist in finding the optimum comfort level the next time you are visiting your relatives in Rockville. Thanks again, and we look forward to welcoming you back soon.

Sincerely,

Michael Anderson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amsterdam
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed April 21, 2013

This hotel is a terrific place to hang your hat while visiting DC. Free WIFI, free parking, nice pool and fitness room. Around the corner you will find many restaurants, Starbucks, grocery store, etc. Price is fairly reasonable, too.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fallsgroveteam, General Manager at Hilton Garden Inn Rockville - Gaithersburg, responded to this review, April 22, 2013
Dear SuefromSeattle,

Thank you for staying at the Hilton Garden Inn Rockville-Gaithersburg during your recent trip to the D.C. area. I'm very happy that you enjoyed a few the many amenities that our hotel has to offer. We greatly appreciate your feedback and hope to welcome you back to our hotel soon. Thanks again, and have a great day!

Sincerely,

Michael Anderson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scottsdale, United States
1 review
5 of 5 stars Reviewed April 21, 2013

Great for business travel! I was in Rockville for a week and actually checked-in at different hotel brand, but after having a bad experience there I moved over to the Hilton Garden Inn and had a WONDERFUL experience. The beds were heavenly, breakfast was amazing, and overall service was great.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fallsgroveteam, General Manager at Hilton Garden Inn Rockville - Gaithersburg, responded to this review, April 27, 2013
Hello Kristina H,

Thank you for choosing to move to our hotel, and I'm very happy to that you had a wonderful experience. Our adjustable beds, made to order breakfast and service from our staff are just a few of the reasons our guests continue to come back, and we hope to welcome you back soon. Thank you so much for your feedback, and have a great day!

Sincerely,

Michael Anderson
General Manager
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Northampton, United Kingdom
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
Reviews in 17 cities Reviews in 17 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed April 20, 2013

This hotel is the perfect location for those travelers visiting the World renown Shady Grove Clinic being just walking distance. Situated in a business area very close to shops and restaurants it offers very good clean accommodation. The rooms are large and well serviced and the staff could not be more helpful. Nothing was too much trouble for us during our stay. For those visitors visiting the clinic and needing to rest it would perhaps be beneficial to ask for a room at the back of the hotel cutting out traffic noise. We have no hesitation in recommending this hotel and would most certainly stay there again.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fallsgroveteam, General Manager at Hilton Garden Inn Rockville - Gaithersburg, responded to this review, April 22, 2013
Dear Eileen W,

Thank you so much for your feedback regarding your recent stay at the HGI Rockville-Gaithersburg. Our convenient location to local businesses (such as Shady Grove) and restaurants and shopping is one of the many reasons our guests continue to come back. I'm very happy that you had an enjoyable experience and found our rooms to be well-serviced and staff to be helpful. We certainly look forward to welcoming you back the next time you are in Rockville. Thanks again, and have a great day!

Sincerely,

Michael Anderson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hilton Garden Inn Rockville - Gaithersburg

Address: 14975 Shady Grove Road, Rockville, MD 20850
Phone Number:
Location: United States > Maryland > Rockville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Rockville
#2 Family Hotel in Rockville
#4 Business Hotel in Rockville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Rockville - Gaithersburg 3*
Official Description (provided by the hotel):
The Hilton Garden Inn Rockville-Gaithersburg is the premier business and leisure hotel in the Rockville-Gaithersburg area. Offering full service accommodations including daily shuttle service, room service, corporate and social meeting space, full service restaurant offering mid-scale dining with breakfast and dinner selections, complimentary high speed wireless and LAN internet service, indoor heated pool, whirlpool, and 24 hour fitness center, with a designated children's room offering games and activities. ... more   less 
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Also Known As:
Hilton Garden Inn Rockville-Gaithersburg Hotel Rockville

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