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“Perfect location” 4 of 5 stars
Review of Hilton Garden Inn Rockville - Gaithersburg

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Hilton Garden Inn Rockville - Gaithersburg
3.0 of 5 Hotel   |   14975 Shady Grove Road, Rockville, MD 20850   |  
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Ranked #3 of 16 Hotels in Rockville
GreenLeadersSilver level
Top Contributor
61 reviews 61 reviews
9 hotel reviews
Reviews in 20 cities Reviews in 20 cities
21 helpful votes 21 helpful votes
“Perfect location”
4 of 5 stars Reviewed April 24, 2013

Wr recently stayed at this location. My cousins live in this area and suggested this hotel. It was a great choice. THe hotel was very clean and well kept. The area is beautiful and there is a strip center one block away if you need anything. One slight problem was the adjustable mattress which we could not figure out. We will definitely stay here next time we are in town visiting relatives.

Room Tip: They have a great AAA rate.
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  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fallsgroveteam, General Manager at Hilton Garden Inn Rockville - Gaithersburg, responded to this review, April 27, 2013
Hello Harvlom,

Thank you for your feedback regarding your recent stay at the Hilton Garden Inn Rockville-Gaithersburg. I'm very glad you enjoyed our location and found our property to be clean and well kept. Our self-adjusting beds help make for an incredible sleep, and we will be sure to provide you with some great tips to assist in finding the optimum comfort level the next time you are visiting your relatives in Rockville. Thanks again, and we look forward to welcoming you back soon.

Sincerely,

Michael Anderson
General Manager
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261 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
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Amsterdam
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed April 21, 2013

This hotel is a terrific place to hang your hat while visiting DC. Free WIFI, free parking, nice pool and fitness room. Around the corner you will find many restaurants, Starbucks, grocery store, etc. Price is fairly reasonable, too.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fallsgroveteam, General Manager at Hilton Garden Inn Rockville - Gaithersburg, responded to this review, April 22, 2013
Dear SuefromSeattle,

Thank you for staying at the Hilton Garden Inn Rockville-Gaithersburg during your recent trip to the D.C. area. I'm very happy that you enjoyed a few the many amenities that our hotel has to offer. We greatly appreciate your feedback and hope to welcome you back to our hotel soon. Thanks again, and have a great day!

Sincerely,

Michael Anderson
General Manager
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Scottsdale, United States
1 review
5 of 5 stars Reviewed April 21, 2013

Great for business travel! I was in Rockville for a week and actually checked-in at different hotel brand, but after having a bad experience there I moved over to the Hilton Garden Inn and had a WONDERFUL experience. The beds were heavenly, breakfast was amazing, and overall service was great.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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fallsgroveteam, General Manager at Hilton Garden Inn Rockville - Gaithersburg, responded to this review, April 27, 2013
Hello Kristina H,

Thank you for choosing to move to our hotel, and I'm very happy to that you had a wonderful experience. Our adjustable beds, made to order breakfast and service from our staff are just a few of the reasons our guests continue to come back, and we hope to welcome you back soon. Thank you so much for your feedback, and have a great day!

Sincerely,

Michael Anderson
General Manager
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Northampton, United Kingdom
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
Reviews in 17 cities Reviews in 17 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed April 20, 2013

This hotel is the perfect location for those travelers visiting the World renown Shady Grove Clinic being just walking distance. Situated in a business area very close to shops and restaurants it offers very good clean accommodation. The rooms are large and well serviced and the staff could not be more helpful. Nothing was too much trouble for us during our stay. For those visitors visiting the clinic and needing to rest it would perhaps be beneficial to ask for a room at the back of the hotel cutting out traffic noise. We have no hesitation in recommending this hotel and would most certainly stay there again.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fallsgroveteam, General Manager at Hilton Garden Inn Rockville - Gaithersburg, responded to this review, April 22, 2013
Dear Eileen W,

Thank you so much for your feedback regarding your recent stay at the HGI Rockville-Gaithersburg. Our convenient location to local businesses (such as Shady Grove) and restaurants and shopping is one of the many reasons our guests continue to come back. I'm very happy that you had an enjoyable experience and found our rooms to be well-serviced and staff to be helpful. We certainly look forward to welcoming you back the next time you are in Rockville. Thanks again, and have a great day!

Sincerely,

Michael Anderson
General Manager
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Congers, New York
Top Contributor
110 reviews 110 reviews
36 hotel reviews
Reviews in 66 cities Reviews in 66 cities
159 helpful votes 159 helpful votes
4 of 5 stars Reviewed April 18, 2013

My husband and I recently stayed two nights at this hotel for business in the area. Overall, have very little to complain about here -- room was adequate and clean, and service was friendly.

LOCATION: Located on Shady Grove Blvd., a main drag through the area, the hotel is situated very conveniently to many restaurants and shops. We made the trip into Downtown, DC twice, and the Shady Grove train station is easily accessed by car 3-1/2 miles away. I overheard one guest requesting a shuttle to the train station, so I suppose that's an option, too. The train ride itself was about 45 minutes, making it not the most convenient hotel if DC sightseeing is the purpose of your trip, but for us, it was fine. Also not too far from the beltway, making getting in and out of this place a breeze.

ROOM: The room was spotlessly clean and very well appointed - microwave, refrigerator, coffee maker, hairdryer, in-room safe, basic toiletries and fluffy towels were all provided. The bed was very comfortable. I think that the only thing that might be missing were fluffy bathrobes. It's hard to have a complaint about new construction done well!

BREAKFAST: Breakfast was not included in our room rate, but we did have breakfast at the hotel one morning. It was adequate, but nothing noteworthy. For $7, I got the continental buffet (normal assortment of cereal, oatmeal, bagels, muffins, fruit, yogurt, etc.), and for $12 my husband opted for the full buffet because it included a freshly made omelette. For convenience it's fine, but if you want a breakfast treat, look elsewhere. Food pretty standard.

VALUE: One of the main reasons that we stayed here was because of the price -- it was one of the cheapest options in the area. For that reason, I'll have to say that it was a good value, but was still surprised about how much our stay cost in a suburb of DC. At room rates of $175-$200 a night outside of a tourist area, it's not exactly a bargain.

Overall, we'd stay here again if needing to be in the area for business. If a trip to DC was our focus, I'd opt for something closer. It's not that inconvenient, but I'm sure there are better options for Downtown DC proximity.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fallsgroveteam, General Manager at Hilton Garden Inn Rockville - Gaithersburg, responded to this review, April 22, 2013
Dear Amush,

Thank you for your feedback regarding your recent stay at the Hilton Garden Inn Rockville-Gaithersburg. I'm very happy to hear that you had an enjoyable experience, and that you found our location to be convenient for your business trip, our service to be friendly and our room to be clean. You also overheard the guest correctly, as we do offer complimentary shuttle service to the Metro station and local area within 3 miles. I'm sorry that our breakfast did not exceed your expectations, and we will certainly work our quality and variety of items in order to improve our offerings. Thank you so much again for your feedback, and we definitely hope to have the opportunity to welcome back you and your husband during your next trip to Rockville. Have a great day!

Sincerely,

Michael Anderson
General Manager
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Middleburg, United States
1 review
4 of 5 stars Reviewed April 18, 2013

Our stay was nice. The hotel is very clean and the entire staff has a great repore. Everyone was helpful, from the front desk clerk to the house keeping staff. The only problem we experienced was the sheets being too small for the bed. However, the room was clean so we didn't bother to complain.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fallsgroveteam, General Manager at Hilton Garden Inn Rockville - Gaithersburg, responded to this review, April 22, 2013
Hello Hilton Garden Inn Traveler,

Thank you for your feedback from your recent stay at the Hilton Garden Inn Rockville-Gaithersburg. I'm glad to hear that you enjoyed our hotel and the helpfulness of our staff. I'm sorry that the sheets were too small for the bed, but I appreciate your input and we will certainly work with our housekeeping team to ensure proper bedding goes into all of our guestrooms. Thank you for staying with us, and we hope to welcome you back again soon. Have a great day!

Sincerely,

Michael Anderson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York, United States
1 review
4 of 5 stars Reviewed April 18, 2013

We had a lovely 3-day stay here. The rooms were clean, the staff friendly and accommodating, the pool was fine, and even dinner at the restaurant was good. I'd definitely recommend it. We actually had checked into the Best Western down the street, but checked out a few hours later because it was so so grimy. We made a quick reservation at the Hilton Garden Inn down the street and were thrilled to stay there instead.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fallsgroveteam, General Manager at Hilton Garden Inn Rockville - Gaithersburg, responded to this review, April 22, 2013
Hello HGI Traveler,

Thank you for staying with us during your recent trip to Rockville. I'm very happy to hear that you found our rooms to be clean and staff to be friendly and accommodating. Our pool and excellent dinner option at the Great American Grill are a few of the many reasons our guests continue to visit our hotel. We hope to have the opportunity welcome you back again soon too! Thank you for your feedback, and have a great day!

Sincerely,

Michael Anderson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Rockville - Gaithersburg

Address: 14975 Shady Grove Road, Rockville, MD 20850
Phone Number:
Location: United States > Maryland > Rockville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Rockville
#1 Green Hotel in Rockville
#2 Family Hotel in Rockville
#4 Business Hotel in Rockville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Rockville - Gaithersburg 3*
Number of rooms: 112
Official Description (provided by the hotel):
The Hilton Garden Inn Rockville-Gaithersburg is the premier business and leisure hotel in the Rockville-Gaithersburg area. Offering full service accommodations including daily shuttle service, room service, corporate and social meeting space, full service restaurant offering mid-scale dining with breakfast and dinner selections, complimentary high speed wireless and LAN internet service, indoor heated pool, whirlpool, and 24 hour fitness center, with a designated children's room offering games and activities. ... more   less 
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Also Known As:
Hilton Garden Inn Rockville-Gaithersburg Hotel Rockville

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