This was my second stay at HGI in Rockville. As mentioned in other reviews, this is a fairly new hotel; the staff is pleasant and business-like, but I wouldn't describe them as overly "friendly." The rooms are clean and comfortable, with refrigerators. microwaves and comfortable beds. My room was missing a trash receptacle in the bathroom, a minor inconvenience. As mentioned by others, the air conditioning system is noisy, and very noticeable when it cycles during the night. The wall controls seem to have no effect on the system; lowering the temperature to 65 didn't seem to turn it on and the system cycled on at random times on it's own initiative.
I was disappointed on one day of my stay to return to my room at 5:30 pm and find the room unmade (I had left for a business meeting before 8 am). The front desk wasn't overly concerned when I called, saying "we sometimes aren't able to make up the rooms till 5:30 or later". I had expected an apology rather than an excuse. I must say that I haven't experienced this problem at other Hilton properties; other reviews of this hotel have mentioned the sometimes tardy room servicing, so I assume this is an isolated problem for this property.
All-in-all, I would rate this HGI as good but not great hotel; if the location and the price meet your needs it would be a good place to stay.
- Official Description (provided by the hotel):
- The Hilton Garden Inn Rockville-Gaithersburg is the premier business and leisure hotel in the Rockville-Gaithersburg area. Offering full service accommodations including daily shuttle service, room service, corporate and social meeting space, full service restaurant offering mid-scale dining with breakfast and dinner selections, complimentary high speed wireless and LAN internet service, indoor heated pool, whirlpool, and 24 hour fitness center, with a designated children's room offering games and activities. ... more less
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- Also Known As:
- Hilton Garden Inn Rockville-Gaithersburg Hotel Rockville