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“Decent Business Hotel” 4 of 5 stars
Review of Crowne Plaza Hotel Washington DC-Rockville

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Crowne Plaza Hotel Washington DC-Rockville
3.5 of 5 Hotel   |   3 Research Court, Rockville, MD 20850   |  
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Ranked #11 of 16 Hotels in Rockville
GreenLeadersSilver level
London, United Kingdom
Level Contributor
279 reviews
136 hotel reviews
common_n_hotel_reviews_1bd8 185 helpful votes
“Decent Business Hotel”
4 of 5 stars Reviewed June 22, 2014

This is a good business hotel. I was pleased that they recognised me as a Platinum Ambassador and gave me an upgrade to a great suite.
The rooms are a good size, clean and free internet which is great.
Breakfast is good and there is a pool shared with a sister hotel.
It is in an industrial area so a cab ride to any of the action, but the hotel does have a full time shuttle to almost anywhere in the local area.
I will be back.

Room Tip: The suite is excellent
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  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amit P, Front Office Manager at Crowne Plaza Hotel Washington DC-Rockville, responded to this review, June 24, 2014
Dear Guest,

We appreciate you feedback and the great comment about the hotel comfort, the service, the pool, the breakfast buffet and the location. We wish to also thank you for your loyalty as an IHG Rewards Platinum Ambassador membership. Feel free to contact to let me or the Manager on Duty know what we could do to move you to a 5 Star review.

Look forward to welcome you in the near future.

Amit P.
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289 reviews from our community

Traveler rating
    107
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    45
    29
    24
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Portuguese first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 21, 2014

The service staff was rude. We tried to call them before we arrive, but we had to make 4 to 5 attempts in order to reach them because they were not available to pick up the phone. They were not able to provide any service such as getting an additional towel or blanket. The WIFI was very slow, I ended up turning off the WIFI and using the AT&T data plan for internet. The door of the bathroom doesn't have lock. They were using the closet door to make them as bathroom doors. You have to slam the bathroom door to close it. The bath tub is very old and slippery. I almost fell when I got into the tub, fortunately I grabbed the handicap support rod....

The air conditioner fan is very noisy.

Overall this is a very bad hotel. Terrible experience.

Room Tip: Avoid this hotel by all cost
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  • Stayed June 2014, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amit P, Front Office Manager at Crowne Plaza Hotel Washington DC-Rockville, responded to this review, June 24, 2014
Dear Guest,

Please allow me this opportunity to apologize for the inconvenience you experienced during your stay at our Hotel. I appreciate you taking the time to advise us of your dissatisfaction, which is the first step towards improvement of our services.

Once again please accept our sincere apologies and feel free to contact me or the manager on duty in your next trip to Rockville in a effort to provide you the level of service you expect from InterContinental Hotels Group in this property.

Best,

Amit P.
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Hartford, Connecticut
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed June 17, 2014

I booked a double suite for four guests for one night. The room was clean, neat, and pleasing. There were no special perks or amenities, but this was not the problem. There was only one regular coffee packet in the room for four people. They do provide additional free coffee in the gift shop. Nice stay and free internet..

Air conditioner clicking on and all made staying asleep challenging. Bring ear plugs if you are a light sleeper.

Room Tip: Bring ear plugs if you're a light sleeper. Maldonado if you need more than one cup of coffee, as...
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  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Earl R, General Manager at Crowne Plaza Hotel Washington DC-Rockville, responded to this review, June 18, 2014
Dear Guest

We appreciate your very nice comments

I hear you on the air conditioner. Within the next 2 weeks we are installing new units various rooms and certainly in the room you occupied
As you mentioned we do have complimentary coffee in our shop. And, we will deliver more coffee packets to any guest room as needed.

All the best and we do look forward to seeing you again at the Crowne Plaza Rockville, Md.

Earl Raven
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1 review
1 of 5 stars Reviewed June 17, 2014

Booked 2 rooms. First room was under construction. Called front desk and "Riz" answered. She was short with me on the phone. Later went to get a shower in room #2. Bathtub wouldn't drain I called desk, told them . Maintenance guy showed up 20 mins later w/ no tools. Left and returned with a pliers. Left again, I called the desk again an hour later to have "Riz" hang up on me mid sentence. Finally guy showed up with draino. I was able to get a shower at midnight.

  • Stayed June 2014
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Earl R, General Manager at Crowne Plaza Hotel Washington DC-Rockville, responded to this review, June 18, 2014
Dear Guest,

We are very sorry to hear about the shortfalls you experienced. I will use this review for training of our agents and engineers.

We do appreciate your comments and we will use them to improve

Sincerely

Earl Raven
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Lords Valley, Pennsylvania
1 review
4 of 5 stars Reviewed May 22, 2014

Recent stay for one night. Everything went smoothly, especially the incredible young lady at the front desk, Himani. She was a multi-tasking wizard (wizardess?), who went way beyond the call of duty, filling us in on all pertinent info, even as she was helping someone else to check in. Also helped us locate a nearby pharmacy....just wonderful, super-friendly service!

We ate a late dinner after check-in and lunch the next day at the hotel restaurant, being pleasantly surprised that it was open until 10 pm, which saved the day. The atmosphere was excellent, service and food very good, especially the Cajun Gumbo soup that had the right amount of spiciness, plus nice pieces of sausage and shrimp.

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Earl R, General Manager at Crowne Plaza Hotel Washington DC-Rockville, responded to this review, May 27, 2014
Thank you very much for your wonderful review.

Rest assured i will share your comments with our team

All the best
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Witney, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed May 16, 2014

Stayed here for a week end of April beginning May. Positives - rooms clean and decent size, courtesy bus drivers great, cleaning staff and some reception staff helpful. Negatives - some reception staff and waiting staff quite miserable and very slow service. Gym machines fairly poor and in need of maintenance. Food quality/variety at breakfast and dinner poor and service v slow. Advertises open at lunch for food but twice we went for lunch and were told lunch not being served. Likewise bar only opened at 4 30pm and if quiet at night would close early. If you are staying for couple days for visit to DC fine, if staying for longer and wanting facilities and good service find somewhere else. More geared up for business stop overs and conferences, not a holiday hotel at all. No atmosphere or ambience in dining/bar area, more like a large waiting/reception area.overall for a first visit to USA very disappointed with hotel.

  • Stayed May 2014
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amit P, Front Office Manager at Crowne Plaza Hotel Washington DC-Rockville, responded to this review, May 20, 2014
Dear Guest,

Thank you for taking the time to share your experience about your recent stay. Your willingness to share your thoughts with us is genuinely appreciated. We rely on our guests, to know how we are doing and how we can better meet their needs.

We at Crowne Plaza Washington D.C - Rockville aim to consistently achieve highest level of Guest satisfaction through quality services and hospitality.

Please be assured that your comments have been seriously reviewed with all department heads concerned and all possible corrective actions are in place to address the issue.

All of us here sincerely hope you will give us the opportunity to welcome you again and provide you the true Crowne Plaza Washington D.C - Rockville experience expected from us on your next visit to Rockville (D.C area).

Thank you once again for taking the time in writing your experiences.

Sincerely,
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Planet_Earth
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed May 8, 2014

My wife and I recently stayed at the Crowne Plaza in Rockville becuase we had to take care of some business in Washington DC. The hotel is very near to the metro that takes you right into the heart of DC. It is by far the easiest way to get into the city.
The hotel itself is very well taken care of, and has a friendly, professional staff. The check-in was very simple and completed very quickly.
The bar/dinner area is a little small but the staff is very friendly and quick to take care of your needs.
Our room was clean and well appointed. The cleaning staff did an excellent job of taking care of room each morning we were there.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Earl R, General Manager at Crowne Plaza Hotel Washington DC-Rockville, responded to this review, May 27, 2014
Thank you very much for your wonderful review.

Rest assured i will share your comments with our team

All the best
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Washington DC-Rockville

Address: 3 Research Court, Rockville, MD 20850
Phone Number:
Location: United States > Maryland > Rockville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Rockville
#7 Romantic Hotel in Rockville
#9 Business Hotel in Rockville
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Hotel Washington DC-Rockville 3.5*
Number of rooms: 150
Official Description (provided by the hotel):
New Hotel Near Shady Grove Metro Station Offers a Suburban Retreat If you're looking for an affordable, upscale hotel in Rockville, MD, be sure to stay at the Crowne Plaza Washington D.C - Rockville MD. Our 100% smoke free hotel is conveniently located on I-270 and is just a short drive from Washington D.C. Business travelers will appreciate our close proximity to businesses, including DHHS, Shady Grove Adventist Hospital, Johns Hopkins University, the University of Maryland, Lockheed Martin and IBM. Leisure guests will find our Rockville accommodations offer quick access to the White House, Sugar Loaf Mountain Winery, the Strathmore Music Center and both the Lakeforest and Montgomery Malls. The Crowne Plaza Washington D.C - Rockville, MD is 'The Place to Meet'. Our premium Rockville hotel facilities include over 13,000 square feet of flexible meeting space. Our spacious meeting rooms are perfect for conferences as well as special occasions or social events. Guests can choose from the Remington Ballroom, the lovely Terrace or one of our six breakout meeting rooms. This upscale Rockville hotel provides the best in hospitality and amenities. You can enjoy a Health Club with a yoga studio, free high-speed Internet access and fine dining in our restaurant with room service. For the very best in Washington D.C. accommodations, choose the Crowne Plaza Hotel in Rockville, MD. ... more   less 
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Also Known As:
Crowne Plaza Rockville
Rockville Crowne Plaza

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