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“EXCELLENT HOTEL SERVICE” 5 of 5 stars
Review of Crowne Plaza Hotel Washington DC-Rockville

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Crowne Plaza Hotel Washington DC-Rockville
3.5 of 5 Hotel   |   3 Research Court, Rockville, MD 20850   |  
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Ranked #8 of 15 hotels in Rockville
GreenLeadersSilver level
Ocean View, Delaware
1 review
“EXCELLENT HOTEL SERVICE”
5 of 5 stars Reviewed September 28, 2013

The courtesy and professionalism I experienced from Front Desk Clerk Riz was outstanding. I am in Rockville on business. I often arrive tired after a long trip. Riz's smile and good nature will assure that I will return to this hotel often. The hotel is in a very convenient location. The parking availability is excellent. It also has a great workout facility. Bob M

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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220 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
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English first
Pismo Beach, California
Senior Contributor
34 reviews 34 reviews
14 hotel reviews
Reviews in 20 cities Reviews in 20 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed September 27, 2013

Good location near the freeway. Large rooms with comfortable chairs, you don't need to sit on the bed. Nice décor and furnishings. The atrium and the hotel public areas are nice, too.. Shares a pool with the next door hotel. No hot tub. We stayed for five nights for a conference and found the hotel staff very eager to please. It was a great stay, and we will definitely stay again.

  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rockville, Maryland
1 review
5 of 5 stars Reviewed September 27, 2013

We travel at least 3 times a year to Maryland. Our experience with Crowne Plaza is excellent.
Any dissatisfaction, no matter how little, Mr. Amit Puri was there to make sure that everything
ran smoothly.
I would highly recommend Crowne Plaza and without doubt rank Mr. Amit Puri as a manager who knows the hotel business and can make a difference to us customers away from home.
Mr. Puri is another addition to the value of Crowne Plaza.
Thank you Crowne Plaza for your friendliness and a comfortable stay.
We will be back soon.
Rita and Adriaan

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Morristown, New Jersey
1 review
5 of 5 stars Reviewed September 26, 2013

Great staff
Had a long drive from Buffal ny to reach this hotel
Was warmly greated by Riz who just took the edge off my long trip
She loves her job and it definitely shows with her genuine enthusiasm she definitely is a keeper
This hotel with plenty of convienant parking and has a pool
This has a great location and was right in the middle of all my meetings and dinner engagements
Th staff knew the location and directions to my nearby destinations including a us post office, which I desperately needed
I would definitely come back

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amit P, Front Office Manager at Crowne Plaza Hotel Washington DC-Rockville, responded to this review, October 8, 2013
Thank you for taking the time to recognize the service you received from Riz. We are always pleased to receive praise and acknowledgment of such a positive nature.

It is truly rewarding when a guest recognizes our team's efforts and takes the time to write about it. Your comments will be shared with our entire team, as reinforcement to continue their efforts to make us a leader in excellence.

Once again, we appreciate you taking the time to make us aware of your delightful experience during your recent stay and we look forward to welcoming you soon.

Amit P.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Schenectady, New York
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 22, 2013 via mobile

We had two rooms during our stay, a king and a double suite. Both rooms were good sized. The suite was very nice for our family as it had a kitchen/dining area and living room separated from the bedroom area. We were able to put our son to sleep while we stayed up playing games and watching tv. They are also dog friendly and charge a $20 fee for your dog to stay. The pool was closed as it is outdoors and only open between memorial and labor day. The bathroom was a little small but clean. The beds and pillows were comfortable. There were a few restraunts and shopping areas not too far from the hotel. Overall we were very happy with our stay and thought that the price was quite reasonable for the rooms we had. We would stay again for our next trip to DC.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virginia
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
Reviews in 16 cities Reviews in 16 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed September 5, 2013

I attended a three-day conference held at the hotel. The hotel staff was very courteous, friendly and always willing to help. I stayed in a Suite which was very nice, roomy, and comfortable, but a little dark. The price of the room was very reasonable. Adding to the value of staying at the hotel was free internet throughout the hotel and free parking, The meals at the hotel were good.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
Top Contributor
77 reviews 77 reviews
6 hotel reviews
Reviews in 18 cities Reviews in 18 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed September 2, 2013

We were here about a year and a half ago and had a lovely time, not so this time. Had to talk with event planner to get our room and rate corrected. Moved to a lovely suite like we had previous visit only to find ants in the bathroom that were never fully eradicated. Room was large and comfortable, and like a small apartment. Food service in the restaurant was confused in that they could not remember who got decaf or regular and were dismissive of difference. Served soup spoons as tea spoons for coffee, we could have used them to row down the Potomac. Last day we wanted a regular breakfast and they only offered a buffet due to staffing shortage, we got up and walked out. Food at the family reception was not as good as last time and I chose not to eat it. All in all I would not go back. (They did make a correct to our room charge and the front desk staff and manager were courteous.) When I tried to list these issues with the Holiday Inn Site they rejected my comments saying there were either inappropriate or irrelevant if memory serves me correctly. Next stay in Rockville, Md will be back to a Marriott property.

Room Tip: Make sure you book directly with hotel and get confirmation of a suite.
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  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amit P, Front Office Manager at Crowne Plaza Hotel Washington DC-Rockville, responded to this review, September 5, 2013
Thank you for your very detailed review. I am very sorry that we did not meet your expectations and our own standards but we will certainly learn from your valuable feedback to improve for current and future guests. If you would like to discuss your stay in further detail, please do not hesitate to reach out to me or the Manager on Duty.

Best,

Amit P
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Washington DC-Rockville

Address: 3 Research Court, Rockville, MD 20850
Phone Number:
Location: United States > Maryland > Rockville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Rockville
#6 Romantic Hotel in Rockville
#8 Business Hotel in Rockville
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Hotel Washington DC-Rockville 3.5*
Official Description (provided by the hotel):
New Hotel Near Shady Grove Metro Station Offers a Suburban Retreat If you're looking for an affordable, upscale hotel in Rockville, MD, be sure to stay at the Crowne Plaza Washington D.C - Rockville MD. Our 100% smoke free hotel is conveniently located on I-270 and is just a short drive from Washington D.C. Business travelers will appreciate our close proximity to businesses, including DHHS, Shady Grove Adventist Hospital, Johns Hopkins University, the University of Maryland, Lockheed Martin and IBM. Leisure guests will find our Rockville accommodations offer quick access to the White House, Sugar Loaf Mountain Winery, the Strathmore Music Center and both the Lakeforest and Montgomery Malls. The Crowne Plaza Washington D.C - Rockville, MD is 'The Place to Meet'. Our premium Rockville hotel facilities include over 13,000 square feet of flexible meeting space. Our spacious meeting rooms are perfect for conferences as well as special occasions or social events. Guests can choose from the Remington Ballroom, the lovely Terrace or one of our six breakout meeting rooms. This upscale Rockville hotel provides the best in hospitality and amenities. You can enjoy a Health Club with a yoga studio, free high-speed Internet access and fine dining in our restaurant with room service. For the very best in Washington D.C. accommodations, choose the Crowne Plaza Hotel in Rockville, MD. ... more   less 
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Also Known As:
Crowne Plaza Rockville
Rockville Crowne Plaza

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