We booked this trip through a pet=friendly hotel service.
This USUALLY means the hotel is pet FRIENDLY. We paid a LOT to bring the pets, and the reason we booked a hotel was to be able to have them sleep in our room - and LEAVE THEM in the room when we were out.
We checked in, and the front desk kindly recommended a restaurant. No mention of pets.
We went out, assumed they made some noise at first, but they always quiet down within a short time. Nothing was said when we returned, nor any of the times we walked the pets outdoors.
First night - a lot of noise - we were right across from the elevator - which "dinged" every time the door opened which was hundreds of times during the night. It seems a bunch of young people were having fun literally running up and down the halls, taking the elevator, yelling, etc. well into the wee hours. We had no sleep.
We went out early for business [5:30 a.m] and returned at 9 a.m. No complaints about the pets. Got ready, left for the day, leaving the pets behind. This was at 10:30 a.m. The whole reason we paid for a pet-friendly hotel.
Within minutes - before we even arrived at the work location, the hotel called and complained about the pets. We had just left, and the maid was on the floor, and had disturbed our pets. Between going back and forth in front of the door, and the elevator... they were making noise. They had complaints and asked us to come back and pick them up.
Imagine going to a business related event with your pets?! All day!
My husband returned and got them. We were pretty annoyed...why did we pay for a room if they weren't allowed in it?
After an exhausting work day, we returned, and couldn't wait to go to bed. Our room not only faced the elevator on one side, but the indoor courtyard on the window side. We had heard noise from the kids the night before, but not that much. On this night, however, there was a big, loud, boisterous party was going on [I thought Prom?] and the thumping music was so loud, the kids were running around the courtyard, screaming [they were having fun... fine] - and of course, riding the elevators [ding, ding, ding].
We finally called to find out what was going on. My husband was told it was a party. They would not tell them to "keep it down" or turn the music down because no one else complained. They also said this party had paid the hotel to have the party there [Didn't we pay to SLEEP there?] and they were not going to do anything. My husband asked if they knew about the party ahead of time, and couldn't they have put us in a quieter room? No.
So, we complain at 11 p.m. at night about noise, and we get NO service... one person complains at 10:30 a.m. and we have to pick up our pets. I am infuriated that the manager did nothing to accommodate us over several hours of loud music, didn't offer an apology and didn't give our pets 5 minutes to calm down after people were already awake.
I am furious!
- Official Description (provided by the hotel):
- New Hotel Near Shady Grove Metro Station Offers a Suburban Retreat If you're looking for an affordable, upscale hotel in Rockville, MD, be sure to stay at the Crowne Plaza Washington D.C - Rockville MD. Our 100% smoke free hotel is conveniently located on I-270 and is just a short drive from Washington D.C. Business travelers will appreciate our close proximity to businesses, including DHHS, Shady Grove Adventist Hospital, Johns Hopkins University, the University of Maryland, Lockheed Martin and IBM. Leisure guests will find our Rockville accommodations offer quick access to the White House, Sugar Loaf Mountain Winery, the Strathmore Music Center and both the Lakeforest and Montgomery Malls. The Crowne Plaza Washington D.C - Rockville, MD is 'The Place to Meet'. Our premium Rockville hotel facilities include over 13,000 square feet of flexible meeting space. Our spacious meeting rooms are perfect for conferences as well as special occasions or social events. Guests can choose from the Remington Ballroom, the lovely Terrace or one of our six breakout meeting rooms. This upscale Rockville hotel provides the best in hospitality and amenities. You can enjoy a Health Club with a yoga studio, free high-speed Internet access and fine dining in our restaurant with room service. For the very best in Washington D.C. accommodations, choose the Crowne Plaza Hotel in Rockville, MD. ... more less
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- Also Known As:
- Crowne Plaza Rockville
- Rockville Crowne Plaza