We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Will Come Back!” 4 of 5 stars
Review of Quality Suites

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save
You added Quality Suites to your Saves list
Quality Suites
3.0 of 5 Hotel   |   1380 Piccard Dr, Rockville, MD 20850 (Formerly Chase Suite Hotel Rockville)   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Choice Privileges Points
Ranked #10 of 16 Hotels in Rockville
Kingston, Jamaica
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Will Come Back!”
4 of 5 stars Reviewed 3 days ago NEW

This was one of the better Quality Inns I stayed at. I got a suite with a living section and a kitchen - which I didn't expect. I only stayed one night and went to court the next morning. The trial took longer than expected so I called and they assured me it would be ok to check out after check out time. The only thing I didn't like was the fact that I had to walk all the way to the back of the hotel to get to the room and I arrived in the middle of the night. Sadly I wasn't able to rent a car since I arrived in Maryland so late. Overall it was great and the staff was very pleasant and welcoming. The place was clean and the bed was great.

  • Stayed April 2015, traveled on business
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

138 reviews from our community

Traveler rating
    44
    49
    26
    12
    7
See reviews for
47
28
5
36
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
1 review
4 of 5 stars Reviewed 5 days ago NEW

Awsome!!!! Highly recommended!!!! Couldn't ask for more fun and super!!! Friendly staff. They go to great lengths to make your stay comfortable and enjoyable!!!!!! A special thank you to Phillip!!!! You truly went above and beyond

Stayed May 2015, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Uniontown, Pennsylvania
1 review
5 of 5 stars Reviewed 1 week ago

the staff was great but the room was even better. the room was clean and every accommodating if you were staying for a long period of time. its pretty close to the metro station as well. my husband and I would most certainly stay here again.

  • Stayed April 2015, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David M, General Manager at Quality Suites, responded to this review, 1 week ago
Dear Brittany W
Thank you for choosing to stay with us at the Quality Suites Rockville. On behalf of my entire team, we are glad you enjoyed your stay. We do appreciate any and all guest feedback, especially those such as yours. Please do come back and visit us soon, we look forward to having the opportunity to serve you in the future !
Dave
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Signal Mountain, Tennessee
Senior Contributor
23 reviews 23 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

My daughter and I chose Quality Suites in Rockville for our visit to Washington, DC. It's very close to the Rockville Metro station and it only took 30 minutes by the metro to get to DC. This hotel is older on the outside but WOW on the inside. Our room was very clean and modern. We had a living room and separate bedroom as well as a full kitchen. There was a grocery store within a mile where we bought some food to fix a "home cooked" meal on the road. The grounds of this hotel need a little attention we saw dirt, debris and cigarette butts. The location seems very safe and convenient.

  • Stayed April 2015, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David M, General Manager at Quality Suites, responded to this review, 1 week ago
Dear Gregg A
Thank You for being our guest and sharing your comments with other travelers on Trip Advisor. While our property has been around for a number of years, our rooms are recently renovated and updated with modern amenities. Being an all suite hotel, our rooms are spacious and comfortable, more so than many modern properties. On behalf of my entire team we look forward to having the opportunity to serve you again in the future.
Dave
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bethesda, Maryland
1 review
5 of 5 stars Reviewed 2 weeks ago

I stayed here for several nights. Housekeeping does a great job with the upkeep of the rooms. I encountered a problem with room availability and Alex, the person working at the front desk was very helpful with getting that problem resolved.

  • Stayed April 2015, traveled solo
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David M, General Manager at Quality Suites, responded to this review, 1 week ago
Dear Katrina M
Thank You for giving us the opportunity to serve you. We appreciate all guest reviews on Trip Adviser, especially ones that single out team members who were found to be especially helpful. We take in providing the best possible service, and are efforts are validated by guest comments such as yours.
Please look us up again when you have lodging needs in the DC Metro, Rockville area. It was our pleasure to serve you !
Dave
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dana Point, California
Senior Reviewer
10 reviews 10 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The rooms were large, the kitchen was nicely stocked and spotless, there were two televisions and the mattresses on the beds were nice and firm. For the price I was pleasantly surprised. Also, there was zero noise at night. This may seem strange, but I'm a pianist and had to play the next day. I really needed just a few more minutes at the keyboard. Upon walking into the main lobby, low and behold, there was a grand piano. The person at the desk was quite nice and said it would be no problem to play it. In fact, once I began, it encouraged me to play more. I actually only needed about 10 minutes to reinforce just a couple of passages. My suite had gotten wrinkled from the plane. The room had a nice ironing board and iron. I also liked their office for when it came time to get my boarding pass.

Room Tip: I was on the ground floor and heard nothing. I'm super sensitive to sound too.
See more room tips
  • Stayed April 2015, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David M, General Manager at Quality Suites, responded to this review, 3 weeks ago
Dear jharris586
It was a pleasure reading your review on Trip Advisor ! On behalf of my entire team, Thank You for choosing to stay with us ! Our "Young Chang "Grand Piano makes a great center piece in the lobby, certainly a unique feature for a Quality Suites Hotel. Im always impressed to hear the talented guest who take advantage of this instrument with the sound reverberating through our 3 story lobby. Im glad it was just what you needed to prepare for your performance ! We look forward to having the opportunity to serve you again in the future, and by all means, dont hesitate to contact me directly should you have any questions.
Regards
Dave
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 of 5 stars Reviewed 4 weeks ago

Although our room was clean, there were many negatives about this facility. When we checked in, we discovered that the trash can under the kitchen sink was full of garbage from the previous guests. The grounds outside were littered with cigarette butts, paper cups, etc. There was even a box of condoms on the grass! In addition, the lawns were full of dog excrement. We chose to stay here because we could bring our dog along for a reasonable surcharge. We always clean up after her, but many of your other guests obviously do not follow this practice. I would urge you to post signs about scooping poop, as well as having stations with plastic bags & dedicated garbage cans, as many other pet friendly facilities do. The external corridors and elevator were quite dirty too!
When we returned to our room late last night, we discovered a bad, noisy leak coming out from the fixture over the bathtub. We could not reach the front desk from our phone, so my husband had to walk over to reception. They did change our room, but to one with two double beds, not the king we'd originally booked for our two night stay. The heating system in our new room was so noisy that we had to turn it off all together. It continued to make noise, but not as much.
When we checked out this morning, my daughter, who'd stayed on the other side of the motel, told us she'd had to call security at 1:00 AM because someone was honking incessantly outside her room. Last of all, to top things off, we were overcharged $15 when we checked out. The clerk agreed and recalculated the bill. It was still $6 too much, which I pointed out to her, showing her the correct calculations. She said I should contact the hotel manager the next morning, refusing or unable to rectify the error herself. Only $6, I know, but still not OK.
We are frequent travelers and my husband is a Guest Privileges member. This was NOT a good experience!





Stayed April 2015, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David M, General Manager at Quality Suites, responded to this review, 4 weeks ago
Dear Diana G
Please accept my sincere apologies regarding your stay and that it did not meet your expectations. We obviously failed you on many fronts, and will do everything possible to ensure that future guests do not share this experience. I have brought your comments to the attention of my management and team members who are taking actions to correct these deficincies I will reach out to you via e mail with the hope that you will give us another chance to turn your experience around. I have confidence that your experience was not representative of our high level of service and product that we provide.

Thank You
Dave Monroe
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Quality Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Quality Suites

Address: 1380 Piccard Dr, Rockville, MD 20850 (Formerly Chase Suite Hotel Rockville)
Phone Number:
Location: United States > Maryland > Rockville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Rockville
#9 Business Hotel in Rockville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Quality Suites 3*
Number of rooms: 219
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Orbitz, Booking.com, BookIt.com, Priceline, Despegar.com, Choice Hotels, Expedia, TripOnline SA and Hotels.com so you can book your Quality Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Chase Suite Rockville

Owners: What's your side of the story?

If you own or manage Quality Suites, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.