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“Low quality but staff is great” 2 of 5 stars
Review of Quality Suites

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Quality Suites
3.0 of 5 Hotel   |   1380 Piccard Dr, Rockville, MD 20850 (Formerly Chase Suite Hotel Rockville)   |  
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Ranked #10 of 15 hotels in Rockville
Denver, Colorado
1 review
“Low quality but staff is great”
2 of 5 stars Reviewed 2 weeks ago

Hotel needs a renovation big time. A/C in the room didn't work well and it was loud. Staff is very friendly...TBoy at the front desk is great with the guests. They charge for breakfast now...$3...which is not even worth it. For the price point, it's not a bad property...just needs a renovation.

Stayed June 2014, traveled on business
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96 people have reviewed this hotel

Traveler rating
    34
    31
    20
    5
    6
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36
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24
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
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English first
Mumbai (Bombay), India
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Had stayed at this hotel earlier and was impressed with the excellent service and location. Booked this hotel again for 3 weeks. Large rooms , excellent breakfast for the money you pay.
The front desk team is excellent with special mention of David and T-Boy who go all out to make every guest feel special.

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kawartha Lakes, Canada
Top Contributor
116 reviews 116 reviews
25 hotel reviews
Reviews in 48 cities Reviews in 48 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed May 28, 2014

We used this Quality Suites as a base for touring Washington. The hotel offered better value than downtown hotels and no parking issues. Our room was a suite on the ground floor, SE corner. Great room! Comfortable, very large, nicely equipped. Hotel staff were friendly but a bit disorganized. The room safe requires a key, and you have to sign it out at the front desk. They made it seem like quite an imposition to give me the key.

The hotel offers a free shuttle to the nearby Metro station. If your timing allows, the shuttle is handy. The driver is courteous and pleasant. We found the shuttle schedule started too late in the morning and resumed too late in the evening to work for us every time so we took cabs more often than not.

We ate at the hotel restaurant once for dinner and for several breakfasts. Breakfast isn't free, but the charge is nominal. Breakfast is acceptable. Dinner was awful. Really, really bad. Do everything you can to find dinner elsewhere. Drive to the Il Pizzico. Less than 10 minutes away and FANTASTIC!

Despite this mixed review, the property was good value, safe, and reasonably clean. Also, they were in the midst of a very large-scale reno, so I expect it to get better still. We'd stay there again.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Burlington, Iowa
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 30, 2014

This is a nice hotel with great people. The outdoor room entrances were a welcome change from the halls of every other hotel. The breakfast was awesome, the staff was very accommodating and T-Boy and David took care of everything!

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Deerfield, Ohio
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed April 21, 2014 via mobile

We enjoyed our stay with the Quality Suites during our brief stay. They did a great job shuttling us to a Metro station, so we able to quickly get down to the mall to see the memorials/monuments and Smithsonians. The suite was clean and smelled dry. Many times we have stayed in places that smelled damp. The beds were comfortable and the sofa bed served it's purpose. We also liked the full kitchen and a real fridge.
I would recommend this hotel.

Stayed April 2014, traveled with family
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Al S, General Manager at Quality Suites, responded to this review, April 23, 2014
We are delighted to know that you enjoyed your stay with us at Quality Suites Rockville, while visiting our nation’s capital. Please come back and stay with us in the near future. Thanks for the positive feedback!
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1 review
4 of 5 stars Reviewed April 17, 2014

We had a great stay. We had a nice suite with two rooms, full kichen and two tvs.
But the best part was location to DC. The hotel shuttled us to metro station and were able see DC sights.
Would encourage anyone to stay there for price and convenience to DC

Stayed April 2014, traveled with family
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Al S, General Manager at Quality Suites, responded to this review, April 23, 2014
We are happy to know that our services exceeded your expectations during spring break. Our friendly professional staff is eager to serve you again! Please make your next reservation for the summer!
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Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 15, 2014

This hotel surpassed my expectations. Our suite was impeccably clean and nicely appointed, beds very comfortable, and a full kitchen with ample cookware and utensils. The one bedroom suite was spacious enough that my family of five were not tripping over each other.
Each member of staff I encountered was friendly and professional, and when I had a small issue, someone was at my door within minutes to take care of it with the Front Desk calling shortly after to ensure that I was satisfied. Kudos to the staff for a great attitude and exceptional service. I definitely recommend Quality Suites.
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  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Quality Suites

Address: 1380 Piccard Dr, Rockville, MD 20850 (Formerly Chase Suite Hotel Rockville)
Phone Number:
Location: United States > Maryland > Rockville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Rockville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Quality Suites 3*
Reservation Options:
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Also Known As:
Chase Suite Rockville

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