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“Excellent Costumer Service” 5 of 5 stars
Review of Quality Suites

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Quality Suites
3.0 of 5 Hotel   |   1380 Piccard Dr, Rockville, MD 20850 (Formerly Chase Suite Hotel Rockville)   |  
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Ranked #9 of 15 hotels in Rockville
Washington DC, District of Columbia
1 review
“Excellent Costumer Service”
5 of 5 stars Reviewed October 31, 2013

Quality Suites Hotel helped our International Government Organization host two events in the past month.
They provided meals, rooms and space for conferences for about 50 officers... and helped us make sure that all of their guests had everything they needed for a good experience in the USA and in their hotel.
Michelle and Paula did an excellent job!

Stayed October 2013, traveled on business
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96 people have reviewed this hotel

Traveler rating
    34
    31
    20
    5
    6
See reviews for
36
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Senior Contributor
36 reviews 36 reviews
10 hotel reviews
Reviews in 20 cities Reviews in 20 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed October 27, 2013 via mobile

My uncle had recommended this hotel from when he stayed here 20 years ago. I had read several reviews that weren't that great. Our room is awesome; clean, roomy, kitchen, internet, parking, living area as well as bedroom. Free shuttle to transit. We feel like we died and went to heaven after some of the places we have stayed in. I would come again.

  • Stayed October 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
20 reviews 20 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 of 5 stars Reviewed October 27, 2013

I was very pleased when I checked in and seen my room wasnt just a little box. My room smelled good and was clean. The shower had a nice shelf I could put my products on. Also wifi worked fine. I plan on comming back!!!!

  • Stayed October 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
1 review
5 of 5 stars Reviewed October 26, 2013 via mobile

I stayed here with my family oct 21-23, 2013. The suites are larger than the standard hotel room. This particular room we stayed in had a full kitchen which was perfect for me. The hotel also provided a complimentary shuttle to the metro! Which was awesome! The staff was very nice and accommodating and this will be the hotel that I frequent when I visit the metropolitan D.C area.

  • Stayed October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Villages, Florida
Top Contributor
147 reviews 147 reviews
67 hotel reviews
Reviews in 79 cities Reviews in 79 cities
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed October 23, 2013

Stayed 10/20. Maybe we got a better suite than some of the haters, but this was an outstanding stay from our perspective. It has become our new gold standard for a five star hotel rating on Trip Advisor.

The hotel is a bit hard to find snuggled in a quiet business park. Parking is a bit awkward since it surrounds the hotel with limited entry points to the rooms which sit at a higher level. Check in went well. We were impressed with the grand piano in the lobby area.

Our room was a suite on the quiet side exterior of the building. When we swung the door open we found a good sized living room with couch, chair, coffee table and seriously big flat screen TV. There was a granite top counter / bar area in the kitchen section that had a full size refrigerator, dishwasher, and full size stove. First full size stove we've ever seen in a hotel room.

The bedroom was just off the living room with two queens that had very new, crisp and clean sheets. There were plenty of comfortable pillows. The bed had a very top end mattress and was extremely comfortable. There was also a flat screen TV in the bedroom although smaller than the one in the living room.

The bathroom was a bit small but the shower had very good water pressure, plenty of hot water, ceramic tile and a shelf in the shower for your notions.

Breakfast was superior. They used real plates and silverware, real (not powdered) eggs, meats, and the other types of food you would expect. Love their toaster which is a roll through grill type rather than the drop in style. The breakfast room had plenty of tables and was maintained by an attendant staff member.

This was much more of an apartment than an extended stay hotel room. It was more like a room you would expect in a Las Vegas casino. We loved it and will stay here every time we are in the DC area in the future.

Room Tip: Try to get an exterior room on the first floor. You will be impressed.
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
1 review
4 of 5 stars Reviewed October 10, 2013

My wife and I stayed here for 3 months while house hunting, so we got to know it well. At the end, she didn't want to leave. We compared it to other long-term stay places within 10 miles and this offered a great price and better value. Very accommodating, professional and friendly staff. Kudos to Al (GM), and front desk: David, T-Boy, Natalya, and many others who made the stay pleasant. Responded to odd requests for cookware, furniture, extra towels, etc. Well maintained. Rooms are updated and well-appointed. Comfortable and quiet. Lots of amenities: van service, daily newspaper, full kitchen, cheap laundry, nice pool, recycling, full breakfast, close to shops. Restaurant had a bar menu at night: really good burgers and best fries in the county. Book it.

Room Tip: Stay on the courtyard for quiet and view of trees. Enjoy the lawn and Adirondack chairs
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 1, 2013

We were very surprised by this hotel. We travel with our diabetic mini poodle and we were in need of a pet friendly hotel with a refrigerator for her insulin. Well, we got the fridge and the whole kitchenette. It was very nice to have a sitting area (living room and dinette). Staff was friendly and very helpful. Cookies upon check in - yumm! Breakfast was a nice bonus, eggs, breakfast meat, potatoes, juice and waffles. Coffee and tea was available all day in the lobby. It was also nice to have a newspaper in the morning (available at the front desk). My only complaint was that small soap in bath and sink area was not replaced every day, although shampoo and conditioner was. Also in the kitchen coffee was not replaced after the first day.

Room Tip: For a quiet room request one facing the pool.
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle D, Director of Sales at Quality Suites, responded to this review, October 3, 2013
Thank you very much for your feed back. We are thrilled you enjoyed your stay with us!
We have addressed the housekeeping remarks to our housekeeping manager who will make sure all the suites are replenished with amenities daily.
We hope to see you again soon with your little pet friend!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Quality Suites

Address: 1380 Piccard Dr, Rockville, MD 20850 (Formerly Chase Suite Hotel Rockville)
Phone Number:
Location: United States > Maryland > Rockville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Rockville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Quality Suites 3*
Reservation Options:
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Also Known As:
Chase Suite Rockville

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