We stayed here for nine days and the experience is one we will never repeat. The breakfast was terrible. It was supposed to run until 9:30 am and by 9 am there was no replacement of food items.. With a half hour to go for breakfast, they would be down to one slice of bread, no eggs..you get the picture..
The beds were outstanding but the cleaning service lacked supervision. We returned to our room one day after being gone five hours and there were no wash cloths or hand towels. You could keep using the same two small bars of soap for days before they were replaced and we had to keep calling the front desk practically every day for an additional roll of toilet paper.
The only bright part of the experience were David and Carine at the front desk. They were definitely "can do " employees. We needed to use the printer in the business center and there was no ink in the printer. The personnel basically said too bad, But the next morning I asked David and he said just send the document to the front desk printer. Some employees just know how to make problems go away and he is one of them.
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- Also Known As:
- Chase Suite Rockville