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“Nice suite, but poor location.” 3 of 5 stars
Review of Quality Suites

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Quality Suites
3.0 of 5 Hotel   |   1380 Piccard Dr, Rockville, MD 20850 (Formerly Chase Suite Hotel Rockville)   |  
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Ranked #10 of 16 Hotels in Rockville
Harrisburg, Pennsylvania
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
“Nice suite, but poor location.”
3 of 5 stars Reviewed April 3, 2013

Several ups and downs during this stay. The suite itself was wonderful, it had plush white bedding, not the foul orange color as shown in photos. The windows opened about 6 inches, the place was huge with everything needed for an extended stay. Only complaint about the room is that the water temperature fluctuated from scalding to icy without adjusting it, so showers were not that great. The hotel is backed up onto a major highway with nothing between but a chain link fence. The traffic was exceptionally loud, and I did have trouble getting to sleep. Forget going outside at all, it was deafening. The staff was extremely rude upon check-in, but exceptionally nice at check-out, so I guess it depends who you get. The breakfast buffet was huge with many hot dishes but the tea was picked out and the juice had run out. Staff was aware and didn't seem to care. I will probably stay at one of these in another location, but not at this one again, the traffic was just way too loud and the staff was too questionable.

Room Tip: Request a room in the front of the building, as far away from the highway as possible.
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  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle D, Front Office Manager at Quality Suites, responded to this review, April 8, 2013
Dear guest,
We are sorry sorry about the issues you encoutered during your stay. We would live to contact you personally to discuss the staff comments.This would give us a chance to improve our service rapidly. Please contact David at fos@qualitysuitesrockville.com
Thank you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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121 reviews from our community

Traveler rating
    38
    41
    25
    10
    7
See reviews for
43
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31
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Rockville, Maryland
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 21, 2013

My wife and family have stayed at the Quality Suites in Rockville for short term stay and long term stay. The Quality Suites in rockville offers a real suite not a hotel room, the bedroom space is just like our home bedroom, the kitchen is a full kitchen everything we have at home, and the BIG FULL BREAKFEST IS SECOND TO NONE!!! They also offer a round the clock shuttle that allows my wife and I to park the car and relax, because that's why we continue to come back, VERY RELAXING JUST LIKE HOME. THE SMITH FAMILY:)

  • Stayed April 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle D, Director of Sales at Quality Suites, responded to this review, March 25, 2013
We have enjoyed having you and your family stay with us! We just hope to se you back at Quality Suites Rockville very soon!
Please do not hesitate to share your exeperience and to like us on Facebook or/and to follow us on Twitter where you will find our special packages and new saving opportunities.
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Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
83 helpful votes 83 helpful votes
5 of 5 stars Reviewed March 20, 2013 via mobile

We stayed 2 nights in a King kitchenette room and were very impressed from the check in. The desk staff was excellent, great service and very helpful. The complimentary breakfast was very well done. Best room value we have experienced yet.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle D, Director of Sales at Quality Suites, responded to this review, March 25, 2013
On behalf of the management and the staff we want to thank you for staying with us and for your feedback. We would love to see you again at Quality Suites Rockville!
Please do not hesitate to to share your experience and to like us on Facebook or/and to follow us on Twitter where you will find our special packages and new saving opportunities.
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Rockville, Maryland
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 20, 2013

Cost of a suite is cheaper than a regular room in nearby hotels, Taking advantage of either AAA rates or advance-purchases results in a reasonably low rate. Rooms vary significantly in style and level of refurbishing, but overall the quality and cleanliness is very good. Have stayed here multiple times with very few issues. Staff is very friendly.

Room Tip: The King suite with two full rooms is the best.
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  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle D, Director of Sales at Quality Suites, responded to this review, March 25, 2013
Thank you very much for your comments. We would be delighted to have you back soon to Quality Suites Rockville and will take pride in delivering consistent service and value.

Do not hesitate to share your exeperience and to like us on Facebook or/and to follow us on Twitter where you will find our special packages and new saving opportunities.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greensboro, North Carolina, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 16, 2013

I came to Quality Suites based off the reviews that I read and the price. When I arrived at the hotel, the guest service representative who checked me in was very friendly but my surprise came when I got to my room because it was not what I expected at all. The room was outdated (room #145) and I was shocked at that because the pictures that I viewed on here told a totally different story. In the kitchenette, the cabinets and appliances were old, the bathroom was ok but there was what looked like mold or very bad hard water stains on/in the shower head and the bathroom sink was not in the bathroom but outside of it and had an outdated vanity. The way the hotel is laid out and where my room was positioned, you couldn't get to breakfast without driving around to the front and when I wanted to get water and ice to drink, I didn't know where to find that. The business center was located right behind the front desk and the manager's office was also located in the same area which I think is tacky. I think the only thing that was ok was the LG flat screen TV, the comfort of the bed and the size of the room. I was able to glimpse in at the room two doors down from me (on my attempt to look for ice and water) and it was great! That room was updated and I was very disappointed that I got the room I did when I saw it. It made me feel like because I wasn't staying there past 2 days that I was entitled to that kind of luxury. Thank God I was only there for a very short stay but take it from me, if you are to stay there at anytime, make sure you inquire about the room first and that you are getting the "Quality Suite" you will be paying for.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed March 15, 2013

Below is an excerpt of an email that I sent to the hotel manager after my stay. It took him a week to respond back and he offered to comp my next stay - no thank you.

Prior to my arrival and also at check-in I had requested a room close to or adjoining my sister's family. I understand that this was a special request but to put our rooms down the corridor from each other when the hotel was fairly empty did not make sense. I based this on the parking lot being close to empty (I was able to park directly in front of the hotel both nights, the breakfast crowd was light both mornings, and the hotel staff said there weren't too many guests).
When we entered the room and started to unpack I was surprised to see the dresser was positioned in such a way that it was unusable. It was so ridiculous that I took a picture (see attachment) because I am sure no one would believe me. When I told the gentleman at the front desk later that afternoon he also laughed when I showed him the picture and then nodded when I told him what room we were in, as if he knew about it. It must be the joke of the hotel staff.
Also, the light between the 2 beds was not working. It was unplugged but I couldn't find an outlet to plug it back in. I also mentioned this to the gentleman at the front desk and when we returned, someone must have come in to find the plug because it was on.
The toilet had urine stains on the back near the tank. I left it thinking housekeeping would catch it the next morning but it was there throughout our stay. The same for the small puddle of water below the shut-off valve on the tank. Clearly it was dripping but the same puddle was there so I guess housekeeping did not mop the floor.
Sunday morning a housekeeper knocked once and proceeded to open the door without announcing herself or giving us a chance to answer the door. This occurred at 8:50 am. While I did not have the "do not disturb" sign on the door it is still rude to knock and open the door at the same time.

Room Tip: Go to the Sheraton around the corner
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  • Stayed February 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edina, Minnesota
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed March 13, 2013

The good- our big family gathering had several rooms here, including some suites. The beds were the best part of the rooms. Very comfortable and nice beds. Kitchen suites were updated and spacious with all the amenities. Staff was nice and friendly, for the most part.

The bad- the breakfast was AVERAGE... gross eggs, standard waffles, muffins, and had to ask repeatedly for food to be replenished. Finally, stopped eating it and made breakfast in our suites. Housekeeping was disappointing. We had to repeatedly ask for things to be replenished and then the staff would forget half the stuff we asked for. No extra toilet paper rolls in room so when the one roll would be gone we had to call down and ask someone to bring another. Our room would be cleaned and only one washcloth would be left (our reservations stated 5 people to a room). One of our rooms was cleaned twice over 2 days, but never replenished with towels, washcloths, or coffee. One morning, I was staying in a regular room for one night only and then checking out at noon the next day. At 11 am I was packing my stuff and showering when the housekeeper walked into the bedroom. I had just gotten out of the shower and was not clothed. I told her I"m checking out soon and to please leave. When I mentioned this to the front desk, the man argued with me telling me I should of heard her knock (I was in the shower though?) and continued arguing. I guess when she came in the room she didn't notice the lights on, tv on, all my luggage out, and the noise of the shower/fan running.
In the end, his response was worse than being caught in the nude by the housekeeper! Our family members also had a wide variety in prices. we booked rooms two months in advance and of the suites, the price ranged from 79.00 to 119.00 per night. So shop around and check online for deals. Just an average experience, wouldn't go back unless I really needed a kitchen.

Room Tip: Room 139 had a great kitchen, rooms facing the freeway were noisier. Some rooms had loud pipes makin...
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  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quality Suites

Address: 1380 Piccard Dr, Rockville, MD 20850 (Formerly Chase Suite Hotel Rockville)
Phone Number:
Location: United States > Maryland > Rockville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 16 Hotels in Rockville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Quality Suites 3*
Number of rooms: 219
Reservation Options:
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Also Known As:
Chase Suite Rockville

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