I came to Quality Suites based off the reviews that I read and the price. When I arrived at the hotel, the guest service representative who checked me in was very friendly but my surprise came when I got to my room because it was not what I expected at all. The room was outdated (room #145) and I was shocked at that because the pictures that I viewed on here told a totally different story. In the kitchenette, the cabinets and appliances were old, the bathroom was ok but there was what looked like mold or very bad hard water stains on/in the shower head and the bathroom sink was not in the bathroom but outside of it and had an outdated vanity. The way the hotel is laid out and where my room was positioned, you couldn't get to breakfast without driving around to the front and when I wanted to get water and ice to drink, I didn't know where to find that. The business center was located right behind the front desk and the manager's office was also located in the same area which I think is tacky. I think the only thing that was ok was the LG flat screen TV, the comfort of the bed and the size of the room. I was able to glimpse in at the room two doors down from me (on my attempt to look for ice and water) and it was great! That room was updated and I was very disappointed that I got the room I did when I saw it. It made me feel like because I wasn't staying there past 2 days that I was entitled to that kind of luxury. Thank God I was only there for a very short stay but take it from me, if you are to stay there at anytime, make sure you inquire about the room first and that you are getting the "Quality Suite" you will be paying for.
- Also Known As:
- Chase Suite Rockville
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