Below is an excerpt of an email that I sent to the hotel manager after my stay. It took him a week to respond back and he offered to comp my next stay - no thank you.
Prior to my arrival and also at check-in I had requested a room close to or adjoining my sister's family. I understand that this was a special request but to put our rooms down the corridor from each other when the hotel was fairly empty did not make sense. I based this on the parking lot being close to empty (I was able to park directly in front of the hotel both nights, the breakfast crowd was light both mornings, and the hotel staff said there weren't too many guests).
When we entered the room and started to unpack I was surprised to see the dresser was positioned in such a way that it was unusable. It was so ridiculous that I took a picture (see attachment) because I am sure no one would believe me. When I told the gentleman at the front desk later that afternoon he also laughed when I showed him the picture and then nodded when I told him what room we were in, as if he knew about it. It must be the joke of the hotel staff.
Also, the light between the 2 beds was not working. It was unplugged but I couldn't find an outlet to plug it back in. I also mentioned this to the gentleman at the front desk and when we returned, someone must have come in to find the plug because it was on.
The toilet had urine stains on the back near the tank. I left it thinking housekeeping would catch it the next morning but it was there throughout our stay. The same for the small puddle of water below the shut-off valve on the tank. Clearly it was dripping but the same puddle was there so I guess housekeeping did not mop the floor.
Sunday morning a housekeeper knocked once and proceeded to open the door without announcing herself or giving us a chance to answer the door. This occurred at 8:50 am. While I did not have the "do not disturb" sign on the door it is still rude to knock and open the door at the same time.
- Also Known As:
- Chase Suite Rockville
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