The good- our big family gathering had several rooms here, including some suites. The beds were the best part of the rooms. Very comfortable and nice beds. Kitchen suites were updated and spacious with all the amenities. Staff was nice and friendly, for the most part.
The bad- the breakfast was AVERAGE... gross eggs, standard waffles, muffins, and had to ask repeatedly for food to be replenished. Finally, stopped eating it and made breakfast in our suites. Housekeeping was disappointing. We had to repeatedly ask for things to be replenished and then the staff would forget half the stuff we asked for. No extra toilet paper rolls in room so when the one roll would be gone we had to call down and ask someone to bring another. Our room would be cleaned and only one washcloth would be left (our reservations stated 5 people to a room). One of our rooms was cleaned twice over 2 days, but never replenished with towels, washcloths, or coffee. One morning, I was staying in a regular room for one night only and then checking out at noon the next day. At 11 am I was packing my stuff and showering when the housekeeper walked into the bedroom. I had just gotten out of the shower and was not clothed. I told her I"m checking out soon and to please leave. When I mentioned this to the front desk, the man argued with me telling me I should of heard her knock (I was in the shower though?) and continued arguing. I guess when she came in the room she didn't notice the lights on, tv on, all my luggage out, and the noise of the shower/fan running.
In the end, his response was worse than being caught in the nude by the housekeeper! Our family members also had a wide variety in prices. we booked rooms two months in advance and of the suites, the price ranged from 79.00 to 119.00 per night. So shop around and check online for deals. Just an average experience, wouldn't go back unless I really needed a kitchen.
- Also Known As:
- Chase Suite Rockville
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