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Quality Suites: Traveler Reviews

3.0 of 5
1380 Piccard Dr, Rockville, MD 20850 (Formerly Chase Suite Hotel Rockville)
Hotel amenities
Quality Suites
Ranked #6 of 15 hotels in Rockville
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50 reviews from our community

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Traveler rating
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Date Rating
The Villages, Florida
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Affordable”
4 of 5 stars Reviewed December 8, 2012

This hotel is very conveniently located in Rockville. We stayed for 8 days. The hotel is udergoing renvation so when we checked in we were told the fitness center AND the restaurant were both closed....I think this should have been noted when booking as we had planned on using both those facilities. Thankfully we had a car. The room was very well equiped and beds were great. The TV was new and although mounted on one of the kitchen cabinets looking very strange worked very well. The grout in bathroom flooring was crumbling and not enjoyable to walk on each day, and the marble threshold was cracked in multiple places. Again renovation is needed in those areas.
The free breakfast was very good and better than most in variety and freshness. The management was obliging and actually discounted our bill for the inconvenience of the facilities being unavaliable.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle D, Director of Sales at Quality Suites, responded to this review
December 12, 2012
Thank you very much for your sincere comments. We would be thrilled to see you back next time when the hotel improvements will be completed!
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Miami, Florida
1 review
“Very pleasant trip”
5 of 5 stars Reviewed November 26, 2012

Once I arrived to Washington , DC from Miami we took the train located downstairs of the airport and transferred to the metro (redline ) until shady grove station. From there the hotel shuttle pick us up!!! Awesome. They also took us back to to any where else we wanted to go with in a five mile radius. We actuality used it all the time to get to and from the train station, it was very convenient !! The staff was super nice and helpful and the rooms were spacious and very clean

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Lino T about Quality Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle D, Director of Sales at Quality Suites, responded to this review
November 29, 2012
Thank you very much Mr. T first for staying with us and second for your nice feedback. We hopefully see you back very soon!
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connecticut
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Frightening in Every Way”
1 of 5 stars Reviewed November 11, 2012

Just spent the weekend here and have to say that it is horrible in every way. The wallpaper is from the 70's, the carpets are black with dirt (just check the bottom of your feet), every faucet drips, everywhere you look it needs a makeover and the breakfast consists of the cheapest and most unhealthy food to be found. To boot, housekeeping does not change your sheets, they just male the bed and replace towels. The front desk people are quite nice though and happy to apologize for the shortcomings of the property.

With a hotel layout that resembles a prison, my bet is they are thankful to be hanging on by a thread. Oh, and did I forget to share that the exterminator needs to be a resident as the bugs are out of control.

Room Tip: Want a good room? Choose the Sheraton across the street.
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  • Stayed November 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask randaConnecticut about Quality Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle D, General Manager at Quality Suites, responded to this review
November 15, 2012
I am very sorry that we did not meet all your expectations. We are glad that you brought this issues to our attention. However, after investigating the matter, we found no evidence of dirty carpet, dripping faucet or any issues with our housekeeping service . We are also getting positive reviews on our complimentary breakfast provided daily. We are taking your comment very seriously, and hope that you will stay here again!
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Rockville, Maryland
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Excellent Option for Location & Extended Stay”
4 of 5 stars Reviewed November 1, 2012

I am an extended stay business guest of this hotel which recently affiliated with Quality/Choice Hotels. I have been here since June. While the facility is over 30 years old, upkeep apparently has improved since quality took over. It has easy access to I-270 and a shuttle that makes regularly scheduled runs to Shady Grove Metro. It is located in a quite residential area within a mile of supermarkets and restaurants.

Pros: Large updated suites with full kitchens and 2 large screen tvs.
Courteous and responsive front desk staff and management
Full breakfast, eggs, waffles etc
Excellent housekeeping, very clean rooms
Extremely comfortable beds
Great rates for extended stays

Cons: Most rooms open to the exterior.
Traffic noise from I-270 on the west side of the facility, request a courtyard room
Frequently malfunctioning door locks due to exposure to the weather
My first room had Mickey & Minnie mouse, but I was quickly switched to another room with
no other sightings in over 4 months.

Bottom Line: I trave a lot, and if I wasn't extremely satisfied I would have changed hotels immediately.

  • Stayed June 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle D, Director of Sales at Quality Suites, responded to this review
November 2, 2012
Thank you very much for your comments. We are looking forward to having you back with us!
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Guatemala City, Guatemala
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Confortable stay, not very clean, though”
3 of 5 stars Reviewed October 17, 2012

I stayed there a couple of days, hadn't the chance of staying much in the hotel since I was most of the time out. I was in a suite with two queen beds, kitchen, sofa and bathroom. We like the stay, although most parts of the hotel were in bad state. The pool was out of service. The breakfast was okay but not so healthy and well prepared.

Room Tip: I stayed at the suite with two queens and it was really good. The one I stayed was facing the highw...
See more room tips
  • Stayed September 2012, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask Andres R about Quality Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle D, Director of Sales at Quality Suites, responded to this review
October 18, 2012
Thank you very much for your comments. the outdoor pools in the USA (East Coast) close on the 1st Monday of September. You should try us again in the summer and ask for a room in the patio.
looking forward to seeing you back!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Suites

Also Known As:
Chase Suite Rockville
Address: 1380 Piccard Dr, Rockville, MD 20850 (Formerly Chase Suite Hotel Rockville)
Region: United States > Maryland > Rockville
Amenities:
Bar/Lounge Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 15 hotels in Rockville
Price Range: $
Hotel Class:3 star (3*)
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