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DoubleTree by Hilton Baltimore North - Pikesville
3.0 of 5 Hotel   |   1726 Reisterstown Road, Pikesville, MD 21208 (Formerly Hilton Pikesville)   |  
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Ranked #1 of 4 Hotels in Pikesville
pine brook, United States
1 review
“value”
4 of 5 stars Reviewed September 5, 2013

Nicer than surrounding motels but twice the price. For one night might have been ok at cheaper motel. Not sure that I would spend the money again. Had two rooms and my children stayed in the other room. They said the air conditioning didn't work too well.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cholliday1130, Front Office Manager at DoubleTree by Hilton Baltimore North - Pikesville, responded to this review, September 9, 2013
Good Afternoon,

Thank you for taking the time to give your input concerning your recent stay with us. We definitely pride ourselves in being one of the better choices for your stay in our area. As such, the prices for our hotel reflect this level of service. We are one of the only Full Service hotels which are in the area. This is an amenity which some travelers greatly prefer. We do keep within the competitive pricing of our other Hilton Hotels in the area so we do not get higher than the market currently in our area. We cannot however say the same for other brands of hotels.

Also, I was very sorry to hear that your HVAC unit in your children’s room was not functioning properly. I wondered if you had spoken with the desk concerning this. We do keep our Engineering staff in house till about midnight every day in order to ensure that our guests have all the help they may need. Many times this is a quick fix. None-the-less, we are very sorry to hear about this. I hope that all other aspects of your short stay with us did go well and we hope to show you an even better experience in the future.

Thank you and have a wonderful Week!
Casey Holliday
Director of Front Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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358 reviews from our community

Traveler rating
    139
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    55
    31
    23
See reviews for
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157
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Any
English first
Scottsdale, Arizona
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 3, 2013

Stayed here many years ago and thought it was terrible. What a terrific change in a hotel. The room was very comfortable and clean. Didn't like that they didn't change sheets everyday unless u asked. The workout area was exceptional and there were also 3 indoor tennis courts. Most of the staff was very nice and friendly. It was a good stay.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cholliday1130, Front Office Manager at DoubleTree by Hilton Baltimore North - Pikesville, responded to this review, September 4, 2013
Thank you so much for your input concerning your stay with us here at the Doubletree in Pikesville. I am happy that you decided to come back and stay with us as we have gone through quite a few changes. We have done a full renovation back in December in order to become a Doubletree. This included a redo of our lobby to the guest rooms and updating amenities including the menu in our restaurant. It is wonderful that these changes have been noticed and were appreciated. We have also spent a lot of time on training in order to ensure that we have the right personalities on our side as well. We understand that it’s important to feel like you are at home and welcome when you are away.

I hope that we will be able to see you again in your future travels!

Casey Holliday
Director of Front Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
boston, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed September 2, 2013

Stayed here while dropping daughter off at college in Baltimore. Easy access to downtown easy on/off 685 to 95 -- good location. Very nice, clean, quiet hotel with great staff. Had an excellent breakfast. OK choice of casual dinner along Reiserstown road but you'd do well to head into Baltimore proper. Will stay here again.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cholliday1130, Front Office Manager at DoubleTree by Hilton Baltimore North - Pikesville, responded to this review, September 4, 2013
Thank you for staying with us during your time in Baltimore. College is an important time in not only the students life but also for the parents. We certainly wish your daughter luck in her studies as well as in her time in the area with us. Our hotel does sit conveniently right off of 695 which makes us easy access to Baltimore, BWI and the surrounding areas. Also, one of our top features is definitely our staff. Although it may sound like something we just say to boost our reputation however, our staff is one that is very unique. Each member is carefully selected in order to add to our level of service. This ensures that we have a staff who aren’t just here but genuinely want to be here and enjoy meeting our wide array of guests. A smile on their face can certainly turn around even the roughest days. Service is something that we truly live and practice at all times.

I am sure that you and your family will be in and out of the area quite a bit and we would love to be able to accommodate you each time you come through. Or just stop in for a cookie as a reminder of our warm level of comfort.

Casey Holliday
Director of Front Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ocean View, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 30, 2013

We were looking for a hotel that was customer focused and a good restaurant. The Doubletree hotel provided both and we enjoyed our stay and especially enjoyed how all the staff was customer focused.... dinner was good and enjoyed a good night sleep.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cholliday1130, Front Office Manager at DoubleTree by Hilton Baltimore North - Pikesville, responded to this review, September 4, 2013
Thank you for your kind words regarding the service which you were able to enjoy while in the area. The staff which we have here is very service oriented and on a level that I had not seen myself until I had the pleasure of coming here. It’s very true that a smile is worn as part of their uniform and they greatly enjoy the interactions they have with our guests. This is definitely an industry created just for that type of person and we have been very happy to capture as many of them as we can. One of our true values is the opportunity to make you and your family feel welcome and comfortable while you are away from home. Traveling can be stressful and can take a lot out of you. But we aim to welcome you with our warm cookie but our warmer personalities.

Thank you again for your wonderful feedback and I am very pleased to be able to share this with the staff who have earned it. We hope to see you again in the future.

Casey Holliday
Director of Front Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia
Senior Contributor
49 reviews 49 reviews
49 hotel reviews
Reviews in 43 cities Reviews in 43 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed August 26, 2013

I have been a diamond/gold Hilton loyalty member for 10+ years. I have stayed in several Doubletree hotels and have been extremely disappointed whenever I stayed at one (run down rooms, run down hotel, bad service, etc). This one however, doesn't disappoint ! Everyone from the front desk personnel to the restaurant staff was friendly, helpful and appeared to really love their jobs ! They definitely made it an enjoyable experience. The hotel itself along with the rooms are well taken care of. I arrived late and had to leave early the next morning, so I can't comment about what is around the hotel as far as restaurants and other places. It is located right off of I-695 (I believe that's the correct interstate number) which is a plus. I would definitely stay here again when I'm in the area.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cholliday1130, Front Office Manager at DoubleTree by Hilton Baltimore North - Pikesville, responded to this review, September 9, 2013
Good Afternoon,

Thank you for the time you took in order to comment on your stay with us. We greatly appreciate all of your wonderful feedback and I will ensure that these compliments are passed to the appropriate department so they can enjoy them fully. We are very pleased that you enjoyed your stay with us. We have recently begun a push in service training to the staff which has definitely had a very positive response from all of our guests. We adopt the idea that we must be able to keep all of our guests happy and we do this by ensuring that the staff is also kept happy. They are being trained continually in order to ensure that they are ready for any situation. I can personally say that I am very proud of the changes that we have seen and I can see that you saw them also.

Thank you again for your response and we hope to serve you and your family for any of your travel needs.

Casey Holliday
Director of Front Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, United States
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 25, 2013

I was in Baltimore on a Business trip. I was immediately greeted by staff and was offered assistance with my luggage. I felt that the Staff was very courteous and helpful the entire week I was there. The lobby was presentable however, hotel could use some upgrades.

  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cholliday1130, Front Office Manager at DoubleTree by Hilton Baltimore North - Pikesville, responded to this review, September 2, 2013
Thank you for taking the time to let us know about your experience here at the Doubletree in Pikesville. We strive to treat all of our valued guests as a VIP. This is practiced from the moment you walk in our doors or even pull in our lot. We know what it is like to be a traveler and understand the wear and tear it can put on your life. We strive to lighten the hassle with a warm smile and a warm cookie right from the start. There are however going to be hardships when it comes to a building aging. We certainly try to keep up with it but there will always be an issue somewhere. Our current issue will be the changing décor. As we have recently transitioned to a Doubletree from a Hilton we have certainly made huge leaps and we look forward to continuing on that path.

Thank you again for all of your wonderful input and we look forward to serving any future travel needs.


Casey Holliday
Director of Front Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pinehurst, North Carolina
Senior Contributor
42 reviews 42 reviews
28 hotel reviews
Reviews in 24 cities Reviews in 24 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed August 20, 2013

A very comfortable spacious room and a pleasant staff make this a good place to stay while in the area. It was very quiet no matter where you were in the hotel. I would certainly recommend this hotel to friends and family.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cholliday1130, Front Office Manager at DoubleTree by Hilton Baltimore North - Pikesville, responded to this review, September 2, 2013
Thank you for taking the time to write a review concerning your stay with us here at the Doubletree in Pikesville. I was very pleased that you were able to experience the level of hospitality which we not only provide but we sincerely live and practice on a daily basis. It is certainly a priority to us to enable every guest to feel not just as a valued guest but an extension of our own family. This is what creates the atmosphere of being home which is the feeling that you want when you travel. I certainly hope that this will not be your last visit and we look forward to bringing you home again on your next trip.

Thank you again and have a wonderful day!

Casey Holliday
Director of Front Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Baltimore North - Pikesville

Address: 1726 Reisterstown Road, Pikesville, MD 21208 (Formerly Hilton Pikesville)
Phone Number:
Location: United States > Maryland > Pikesville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Pikesville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — DoubleTree by Hilton Baltimore North - Pikesville 3*
Number of rooms: 171
Official Description (provided by the hotel):
DoubleTree by Hilton Baltimore North - Pikesville is a full-service hotel north of Baltimore. The hotel features stylish and comfy guest rooms, deluxe amenities such as complimentary WiFi, and event space perfect for weddings or corporate functions. Whether staying for business or leisure, you'll enjoy all of the perks provided at this hotel in Pikesville, MD. ... more   less 
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Also Known As:
Hilton Pikesville Hotel Pikesville
Pikesville Hilton Hotel
Hilton Hotel Pikesville

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