On April 17, 2009 my sister decided to treat her just turning 5 yr old daughter to a sleepover in a hotel...complete with swimming in the pool, movies and games. Upon arrival at approximately 7pm at night a security guard (who has security patrolling in plain sight) knocked on the door and said that the kids were too loud. We just arrived!!! Since arriving the security guard seemed as if she only had one job and that was to harassed us. The front desk called and said that they had received complaints that these little girls were too loud. When I asked because we were in the pool from 8:15 until 9:45 so they could not have been getting any complaints. Once we reached the room again, the front desk along with security said they were going to put us out if they get one more complaint. I found this odd because it was like 8 vehicles in the parking lot so where were all the complaints coming from. Needless to say we looked between the lines and didnt like what we saw. The front dest was very nonchalant with out complaints and refused to give us our money back. We only stayed in the room for 3 hours. They were rude and their customer service was horrible. Will never stay in another hilton garden again!!! Will continue to write to who ever to get a remedy.
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- Also Known As:
- Hilton Garden Inn Owings Mills Hotel Owings Mills
- Hilton Owings Mills