We were attending a wedding in Baltimore for which we needed to stay nearby for 1 night. After reading the glowing reviews here, we decided to book the Hyatt Owings Mills. I always figure that, if the vast majority of reviews are positive, it’s probably a decent place. I should have read the negative one very carefully.
The front desk attendant, upon looking up our reservation, walked away and headed down the hall without a word to us. We stood there wondering what was going on. She finally returned and said the room wasn’t ready yet, despite the fact that it was around 5PM. She walked away again. We waited. Finally a different attendant came and gave us our key cards. Our room was on the ground floor, near the public bathrooms and electrical room. As I was opening the door, someone tapped me on the shoulder and handed me a bar of soap. She then mumbled that she’d bring me the toothpaste, too. So I stood there with the door hanging open several minutes, but she never returned.
The room looked run down. The sofa was slouched and stained and there were stains on the carpet. Opening the drapes revealed a view of the back of the pool house. The bathroom seemed fairly new, but it was so tiny that the towel racks were inside the shower. When we used the shower, it leaked; despite making sure the door were completely closed when I got in. I stepped out with a squish onto the sopping wet bath mat.
Both the website and signs inside the room touted a café that served Starbucks coffee, drinks and snacks. We decided coffee & a snack was a good idea since we didn’t know when we’d be eating and knew we’d have a late night. The café was deserted; the coffee makers looked like they’d been turned off and attendants at the nearby front desk did not acknowledge our presence as we stood there. We noticed a sign on the wall indicating vending machines down the hallway to the right. We headed down there, but no machines were evident so we had to settle for the coffeemaker in the room.
In the morning, I awoke sneezing and completely stuffed up. I am allergic to mold, and it would not surprise me if this room had a mold problem considering the shower leak. I was interested to read that another reviewer (“Shouldn’t Be Under the Hyatt Brand”) had mentioned finding mold in their room. The breakfast didn’t look great, and the lobby where it was served was crowded and hot so we decided to get breakfast elsewhere. Interestingly, after we checked out and I had a couple hours of fresh air, my allergies were gone.
I will give this place 1 star. That is for the comfortable bed. The rest was really bad. I do not recommend it.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.