I really don't know where to begin. For everything that was good, there was something just as equally bad. My best friend and I went for SpringFest. It was a weekend that was for my Birthday an was meant to be fun and relaxing weekend. We got to the hotel at 3:20 and told that the room wasn't ready yet. Okay, I understand that check in is at 4:00, so we actually just decided to wait in the Lobby for the 40 minutes. We didn't feel like taking the luggage back to the car, so we figured we would just chill. After a few moments, the very nice girl behind the desk said they had a room. We were surprised and happy. When we entered the room, we were very happy with the size of the room. I was frightened by some of the reviews and was very pleased. Loved the balcony and the amazing view. Well, then it all went down hill. All of the sudden it sounded like a club in the hallway....yelling, music, doors slamming. We let this go on for awhile before calling the desk. We informed them that their were doors being slammed, drinking in the hallway, and yelling. They did follow through and had security come up. The door slamming stopped as I heard them yell to each Don't Slam Doors. As we were getting ready to head out for the evening, I open the door to people in the hallway yelling, music blaring, and the hallway reeking of alcohol. I immediately went into the room and called the front desk. They did move us. I was appreciative of this, but having to do this ruined our whole night. As we had to pack then unpack. As we were getting a new key, the on duty manger said that the kids were from a Fraternity. Really? What hotel allows kids to come in, take over the hotel, drink and scream in the hallway. And then why oh why would you put other guest on that floor when you clearly had other rooms. Once in the new room, we let it go and decided to not let it ruin our trip....till the next day. We left the room at 12:30 to a note from H.K. that the room wouldn't be cleaned because they only clean stay overs till 1:00pm. We called the front desk and they did say the room would be cleaned. We came back 5 hrs. later and wow what a joke....part of the bedding was on the floor, the sinks had spots all over them, there was a trash, it just looked like it hadn't been touched or at least just the minimum. To top it all off there was beer cans in the elevator from the Fraternity and you could smell the alcohol In the elevator. It was just a very disappointing stay. I was so looking forward to it and it wasn't what I had hoped. Then to top it off, when we checked out we were told the car must be off the parking lot by 1:00. I could understand 3:00 with check in at 4:00. Plus you know that many people weren't checking in. Last year for Springfest, the Commander allowed us to keep our car there all day since it was off-season. Additionally, The Carousel allows you to keep your car there all day on check out day...even in the summer. Please see my friends pictures from the our weekend showing the beer cans in the elevator and the uncleaned room. My advice if you stay,,,,Hope for the best, Prepare for the Worst. I have heard of people who have loved it and people who have called it nothing but a Party Hotel.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
I am sorry that you happened to be at the hotel when the fraternity was here. Some hotels do accept fraternity’s especially during the graduation season and since we never had problems with them in the past, there was no reason for us not to rent to them. Being in the hospitality business we hate to let “one bad apple spoil the bunch” and refuse service to anyone. Unfortunately we have to take the good with the bad. Obviously after this particular weekend, you will be pleased to hear that they will not be returning next year. Unfortunately this was a lesson that we had to learn from and I am just sorry that you had to experience it with us. I do apologize too that housekeeping missed your room or provided you with service that does not meet our standards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.