From the exterior, the Coconut Malorie looks very nice and luxurious. The lobby is also very nice. But as soon as you see the uninterested, gum chewing, annoyed looking front desk personnel with body piercings, the mood quickly changes. My husband and I were checking in for our one year anniversary. We dealt with the less than friendly front desk person and went up to our room. The elevator was old and needed a serious "face-lift". Our room was on the 5th floor and our room key was not working. My husband went back down to the front desk, they made us another key, which also did not work. We went up and down 4 times before the front desk person decided there must be a problem with our door and decided to call maintenance. Which took another 15 minutes just to find him.
After thirty minutes of standing in the hallway, we finally got into our room. The room was pleasant looking at first, then we noticed that there was sand on the floors, dust on everything, wrinkled dingy yellowish bed sheets and dried food stuck all over the inside of the microwave. And the funny thing was, the housekeeper even left an envelope for a tip!
I called the front desk to complain and the woman who identified herself as the manager on duty, said that there was nothing she could do until the morning when the general manager would be there. Well we were checking out in the morning so we were pretty much stuck with our dirty room.
The next day I called the general manager to inform him of our complaints. He was very nice and promised to send us a certificate for two free nights at the hotel and also said he would "show us what true hospitality is". I was satisfied with that. I live less than 10 miles from the hotel and four weeks later I had still not received anything from the hotel.
I then e-mailed him to inquire about our two free nights. He responded with one line saying "I'll send another one out to you." So that right there tells me that he completely forgot and had absolutely no intentions of going out of his way to make sure we had a better stay the second time.
I have made reservations to use the two free nights for New Years, I will continue this review after that stay. Hopefully I'm wrong and they surprise me!
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- Also Known As:
- Coconut Malorie Ocean City