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“A tad overpriced.” 3 of 5 stars
Review of Clarion Resort Fontainebleau Hotel

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Clarion Resort Fontainebleau Hotel
3.0 of 5 Resort   |   10100 Coastal Highway, Ocean City, MD 21842   |  
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Hotel amenities
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Family Fling
Ranked #25 of 106 hotels in Ocean City
GreenLeadersBronze level
Altoona, Pennsylvania
Contributor
20 reviews 20 reviews
20 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
“A tad overpriced.”
3 of 5 stars Reviewed July 9, 2013

We stayed here based on the fact that they are pet friendly, and were one of the few hotels still available, since it was a holiday weekend. The first nights price was way too much at $300+ a night, plus a $40 pet fee. At check in we decided to stay a second night, getting a price for that was a bit difficult, as the girl checking us in had to ask 2 different people. We were given a price of $199 plus the $40 pet fee. I'm honestly not sure if that is what we were charged or not, the bill summary they give you at check out is a bit confusing. I will have to investigate it further. Also, I'm not quite sure why this is considered a resort? There was a restaurant on site, a fitness center, and pools. That's not my definition of a resort, but whatever. When we ate at the restaurant, we wanted to have the bill charged to our room acct, but the waitress told us we could not because we didn't have a room charge card. Obviously, when checking in the girl did not give us it. Also, the hotel has 14 floors, and only 3 elevators. As you can imagine, there were times they we had to wait and wait for an elevator. Sometimes when an elevator did come it was already full, causing us to have to wait once again for another elevator. Another issue we had was dogs barking in the middle of the night. Obviously we have a dog ourselves, but she does not cause a bunch of noise. When my husband called the front desk to make them aware of the barking, they told him they'd send security up. I'm not sure that they did, because the barking continued. Our dog found a pair of socks in the room, that were not ours. You would think that housekeeping would have found those while cleaning. The beach behind the hotel is very nice. Although, it is quite far from the boardwalk. But there is still many stores within walking distance. But, do not stay here and expect to be able to walk to the boardwalk within minutes. We may stay here again, if the price was lower. In my opinion, the room is worth $175 max per night.

  • Stayed July 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephanieHReed, Manager at Clarion Resort Fontainebleau Hotel, responded to this review, July 23, 2013
It seems as though you had mixed feelings about your stay at our hotel. A resort is defined as "a place to which many people go for recreation, rest, etc." It is generalized as all encompassing as well. We have many guests that come to the Clarion Resort, eat in our venues, enjoy entertainment in the club, the pub, and on the grill, use the pools, health spa, hot tub, and just never feel the need to go anywhere else.

We are 5 miles from the boardwalk. The bus stops out front of our hotel, and you can ride all day for $3. I'm not sure what your situation was regarding the room charge card, but I do know that in order to charge things to your room, you are required to leave a credit card number for incidentals with the front desk. If you did leave a credit card, then someone in your party could have gone by the front desk to pick up a room charge card.

It can be frustrating to wait for the elevators, and I do apologize, but unfortunately, at check-in and check-out times, the elevators are very busy.

I do hope that you will give us another chance to serve you. We hope to see you again soon.
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481 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (115)
Date | Rating
  • English first
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English first
Voorhees, New Jersey
Senior Contributor
34 reviews 34 reviews
14 hotel reviews
Reviews in 20 cities Reviews in 20 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed July 9, 2013

Beautiful view of ocean and bay. Lovely room. Nice comfortable bed. We had a king room. Great location. Helpful staff. Wonderful. They had a lot of dogs there though... so I guess they are pretty pet friendly.

Room Tip: 16th floor on the left side of the hotel- you will see views of the ocean and the bay because the ho...
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  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephanieHReed, Manager at Clarion Resort Fontainebleau Hotel, responded to this review, July 23, 2013
We appreciate your post, and your compliments regarding our staff. We are one of the few pet-friendly hotels in Ocean City. We look forward to welcoming you back soon!
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Staten Island, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 7, 2013

We stopped at ocean city overnight. We decided to stay at the Clarion because of a review. They only had an ocean view room available. We took it. The room was very nice, clean and a nice view of the beach. They described a balcony. It was more of a step out with a side view of the beach. Could not even put chair on it to enjoy the breeze. The air conditioning was a unit that was not that strong. The hotel itself needs updating,fixing and some areas for adults only quiet areas.
They seem to cater to the young who like to drink and party.
The restaurant was good. I felt bad for the waitress, she was all by herself on a busy night.
The parking was terrible. If you could not find a spot in the main parking, you had to go across a double 4 lane highway and park and drag your luggage across it.
The room was 347.00 (discounted through expedia), I would only pay about 150.00.
It served its purpose as a stop over, but I would not stay again.

  • Stayed July 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephanieHReed, Manager at Clarion Resort Fontainebleau Hotel, responded to this review, July 23, 2013
I'm very sorry that you weren't pleased with your overnight stay. Our balconies are standing balconies, and described as such in all our literature and websites. The way the balconies are situated, you can see both the ocean and the bay.

There are 206 parking spots adjacent to the hotel, and 160 across the street in our satellite lot. For future reference, and for future guests, while you may have to park across the street, you never have to carry your luggage across. Guests can pull into the breezeway, unload their luggage (with the assistance of a bellman if you'd like it), and either leave it with the bell stand, or leave someone in your party with it while someone else parks across the street. To get to the lot, simply turn right out of our hotel lot, get into the left turn lane, make a u-turn when the light changes and pull into the satellite lot on the right hand side. When walking back to the hotel, please walk one block north to the traffic light and cross over in the designated crosswalk area.

Thank you for taking the time to post your review, and we wish you happy traveling!
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Leesburg, Virginia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 5, 2013

We found the Clarion clean, comfortable and convenient. The property is truly pet friendly with a small fenced area of grass for business. Dinner in Horizons was excellent. The room itself was small but the beds were very comfortable and very clean. There were plenty of towels. The only real problem was that the main AC unit fan was very loud but didn't seem to provide much air circulation. The bathroom fan was a waste of time. The fantastic staff made up for any room shortcomings. This was the most pleasant, proficient staff that I've encountered in a long time. Every time we encountered a staff member we were greeted with a smile and pleasant conversation. Good job.

  • Stayed July 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephanieHReed, Manager at Clarion Resort Fontainebleau Hotel, responded to this review, July 23, 2013
I'm glad to know that you enjoyed your stay with us. I do apologize for the noisy AC. We are currently researching new HVAC systems, and hope to have improvement in that area soon.
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Albuquerque
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
Reviews in 16 cities Reviews in 16 cities
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed July 3, 2013

This is a dated hotel in need of major renovation. They come across as a modern beach resort. That would of been true if this was the 1970's. This property is in need of major renovation to be demanding the 300 dollar per night prices they charged me. The room was falling apart and had a very unique awful odor. It was not mildew. I can not relate it to anything I know. The room was not even worth $100 a night. The property management ignored our complaints and refused to take any action. The bottom line is to avoid this property. There are better properties at a more reasonable rate closer to the boardwalk in Ocean City. This was a totally disappointing stay. The on-site restaurant horizons should be avoided for the price they charge. When we visited the restaurant for their seafood buffet the food was not at Temperature. It was cold. Parking at this property is a nightmare. There are very limited spaces close to the hotel. They have an Overflow parking lot across the street that is not very easy to access. To access this overflow lot in a safe manner you have to go one block to a crosswalk. If you don't it's like playing a live game of Frogger dodging the heavy traffic on the Boulevard just to get to the property. I will never visit this property again when in Ocean City.

  • Stayed June 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephanieHReed, Manager at Clarion Resort Fontainebleau Hotel, responded to this review, July 22, 2013
I'm sorry that you were not pleased with our hotel. We are constantly making renovations in the off-seasons, most recently new lobby furniture, new carpeting, new draperies, and have added flat screen TVs in every guest room. If you would, please message me the name of the manager who would not address your concerns. That is never appropriate behavior and we certainly would never condone that type of attitude.

There are 206 parking spaces adjacent to the hotel, with another 160 in the satellite lot. It's true that you need to walk just one block to the traffic light, and we encourage all guests using that lot to do so. It's very unsafe to cross any highway anywhere without doing so at the legal and appropriate crosswalk.

We wish you the best on future travels!
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Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 29, 2013 via mobile

Our stay at the Clarion was comfortable. Although the hotel is outdated and in desperate need of a renovation, the rooms were clean and the beds were comfortable. The balcony is a joke. There is only standing room for one person.

The Clarion had plenty of amenities. The breakfast at Horizons was excellent as was the service. The drinks at Lenny's were good but a bit pricey. The food at Lenny's was average and over priced. I guess you are paying for the convenience of walking in from the beach for lunch.

We didn't use the indoor pool but my daughter loved the outdoor one. You could get service from Lenny's at the pool too and the wait staff was excellent! As with the rest of the resort, both pools could use a facelift.

Overall we had a nice stay. The only down side is the price. For the outdated state of the hotel I just can't justify paying upwards of 250 per night.

  • Stayed June 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephanieHReed, Manager at Clarion Resort Fontainebleau Hotel, responded to this review, July 22, 2013
I'm sorry you weren't pleased with the value of your stay. We do feel our rates are in line with our value, and they also are in line with the town's rates. I do want to to point out that our balconies are standing balconies only, and they are advertised as such, on our website, and in all of our literature.
Thank you for complimenting our staff; we're very proud of their outstanding customer service!
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MD
Senior Contributor
44 reviews 44 reviews
17 hotel reviews
Reviews in 15 cities Reviews in 15 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed June 25, 2013

We travel to the site every year for a conference. The property is a bit, well more than a bit, dated, but well groomed, for an older property. Other than the conference, what brings us back year after year are the staff and service. The same staff are there to great us yearly. They are both friendly and accommodating. When I reported to the front desk that I was not satisfied with my 3rd floor room with a view to the unknown, the front desk staff person graciously moved me to a higher floor with a better view within a few minutes. When he saw me later, he asked how was the room and inquired about my stay. I come back because these people care or a least put forth an earnest effort which is certainly lacking at many other places. I found the same level of hospitality in the restaurants; lounges; pool area, etc. The common areas are basic but adequate and quite nice. Just like Grandma's. . .not a lot of frills, but comfortable and nice. . .I always feel welcome...Very family and kid friendly. . .however great live music in the lounge at night for the 30 and older crowd. You can have a good time without having to leave this property. . .A good time at the beach although the weather was crappy.

Room Tip: Ocean view. . .high floors
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  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephanieHReed, Manager at Clarion Resort Fontainebleau Hotel, responded to this review, July 22, 2013
We're glad you enjoyed your stay and look forward to serving you again in the near future.
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Additional Information about Clarion Resort Fontainebleau Hotel

Address: 10100 Coastal Highway, Ocean City, MD 21842
Phone Number:
Location: United States > Maryland > Ocean City
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Ocean City
#3 Top resorts Hotel in Ocean City
#8 Business Hotel in Ocean City
#14 On the Beach Hotel in Ocean City
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Clarion Resort Fontainebleau Hotel 3*
Official Description (provided by the hotel):
The Clarion Resort Fontainebleau Hotel is the finest all non-smoking hotel in Ocean City, Maryland, featuring luxurious hotel rooms and a 40,000 square foot Conference Center. Located directly on the beach and overlooking the Atlantic Ocean, you'll get the best in Ocean City resorts with unmatched comfort and convenience. ... more   less 
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Also Known As:
Clarion Resort Fontainebleau
Clarion Ocean City
Ocean City Clarion

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