I walked in to the atrium and realized I had stayed here about 20 years ago. It was very nice back in the early 90s, unfortunately it looks exactly the same -- very, very dated. Now, that's one thing -- I can deal w/ dated as long as it's clean. However, such wasn't the case. We were in a group of 20 and had 5 rooms on the oceanside 3rd floor. Two doors down from us, they had little ants crawling all over the table by the bed. We then noticed the same tiny ants crawling over the kitchenette table and wall next to it. Another in our group reported dried urine on the floor by the toilet. Our tub was a dirty with small hairs in it obviously left from someone shaving. When one of the beds was turned down, there were crumbs in it -- either the sheets weren't changed from the previous guest or the maid was eating on the job. Either way, that's sorta gross. When I told the front desk, the girl did say "sorry about that" and agreed to have the sheets changed, but no major shock or extreme apology. Another room in our group smelled of smoke, despite the fact it's a non-smoking facility. The small "conference area" on floor two in the atrium was a bit dirty as well -- ants crawling all over the bookshelf in there, dirt on a rail from a plant that was moved who-knows-how-long-ago, a wrapper tossed on the window sill that obviously was there for a while and was still there when we left. While the staff is friendly, it appears understaffed -- we never saw housekeeping, whereas I'm used to seeing carts in the hall and passing housekeepers, etc. This despite the fact we spent a considerable amount of time in the hotel the one day and the atrium design allows one to see all hallways in the place. People brought takeout to the atrium conf. area one night and left their boxes, bags, etc (trash) sitting there when they were done. Yes, that's not the hotel's fault these particular customers were rude slobs (particularly when there is a trash can right outside the door or they could have used the ones in the lobby or their rooms) but the fact they sat there all night and smelled the place up, until we cleaned up so we could use the area for our group to meet in the morning shows they don't have enough people working to check on and clean up such things. On the plus side, the location is great, the design of the hotel w/ the atrium is a neat concept, and it does have an indoor pool w/ two hot tubs. The rooms are spacious, have a kitchenette w/ cabinets, dishes, DW, full size fridge, and microwave. However, none of those things outweigh the negatives. I certainly will not stay there again.
One other thing -- the heat in our rooms was set at 80 when we went in. Yes, it was January, but still this is far too hot. The other rooms in our group had the AC kick on when they turned it down. In ours, the heat went off, but no AC came on, so we had to open the sliding door to get it cool enough to tolerate. Part of the issue, I believe is that the AC is connected to a sensor on the sliding door to prevent people from running the AC w/ the door open in the summer. I noticed our sensor had been ripped off. I'm sure someone in the summer time did this to attempt to avert this system -- they wanted to travel from room to balcony w/o opening the door and wanted to keep the room cool and thought they could do it this way, but it backfired and shut the AC off completely rather than allowing it to run w/ the door open. And here it was January and it still was not fixed. Imagine the poor customers who were given this room while it was still hot out? They would have had no AC -- I'm sure they complained about that, were moved to another room, yet it still never got fixed. Again, would not recommend this place.
- Official Description (provided by the hotel):
- The Quality Inn Oceanfront’s five story atrium is filled with koi ponds, tropical foliage and various exotic birds. Efficiency rooms feature a fully stocked kitchenette and a private balcony. The hotel offers an outdoor pool, children’s playground, heated indoor pool, Jacuzzi and a sauna. Breakfast, lunch and dinner can be enjoyed at the Atrium Café located next to the indoor pool. Beachside chair and umbrella rentals are conveniently located in front of the hotel. ... more less
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- Also Known As:
- Quality Inn Oceanfront Hotel Ocean City
- Quality Inn Ocean City
- Ocean City Quality Inn