This Hotel was a disaster. Here's the story. I was planning my sisters wedding in OCMD and came across this hotel. My parents had stayed here before and said it was nice so this is where I picked. The only friendly person on staff there is an older gentleman, everyone else must have some sand in their bottoms because there wasn't a smile or nice word to be found. However the bartender and waitress at the cafe there were very nice. Next we check into our room with our 4 kids. We were greeted with a dishwasher full of dirty dishes. Considering we got there around dinner time, I was less then pleased to have to unpack, settle my kids and then have to wash all the dishes before I made dinner that night. The best part about that? There wasn't any dish soap or even dishwasher detergent in the room. So we made do with Shampoo. Next I called down to the front desk to ask them were the Pack N Play was that I had ordered 3 weeks prior to our visit. The woman there told me that I would have one the next day as all of theirs were already in use by other guests. When I told her No, we made a reservation for it she told me (and very rudely at that) that it was a first come first serve basis and she didn't know what to tell me. I told her that perhaps she could keep my 1 1/2 year old son with her over night and see how well that goes for her.. After a long night with the baby, I packed my husband and kids and sent them to the beach while my sisters and I did our wedding running. When we came back to the hotel room later that evening, our was barely cleaned. Still no dish soap, or detergent. They also neglected to give us coffee, or sugar, cups or anything even remotely related to us having coffee. Considering the sleepless night we had because of their screw-up, I figured that the least they could have done was give us some coffee to get us through the rest of the day. Apparently they disagreed.
Next we went to bathe the children. Upon entering the bathroom, you are greeted with mold. All kinds of mold all over the bathroom. On the walls, on the air conditioning vents, on the ceilings. Disgusting. I called down to the front desk to tell them about our swampy bathroom and the lack of coffee and everything else. She said that she will tell the girl for tomorrow. Good customer service huh? This pretty much continued our entire stay, which was 5 nights. Had the wedding not been in this hotel we would have left the same night we checked in. On our last night there, I went to brush my teeth and as I turned on the light can you guess what I saw? A ROACH. A legit roach. No I am fully aware that any place that serves food has bugs, however to have actual roaches, which screams "dirty and disgusting" in your guests rooms is absolutely disgusting and unacceptable.
The pool was nice and with as much chlorine as they used it was probably the cleanest place in the entire hotel. The fish and birds were cool, if not a little noisy. Also there is only 1 elevator, and it's disgusting. It's glass which would be very cool, if you could actually SEE out of it. When that elevator has service problems, which happened a few times during our stay, you need to take the stairs. Can you guess how much fun it is to lug 4 children, 6 chairs, a diaper bag, a cooler, and 4 kids worth of beach toys down 3 flights of steps? It's almost as fun as finding a roach in your bathroom while brushing your teeth.
When we checked out, I complained to the manager, who was the most miserable person there (probably because she knows how awful her hotel is) and she refunded my money for a night. How nice. When we got home, we kept everything in bags until we were able to get them all washed.
My husband, who is the most easily pleased and never complains about anything actually wrote an e-mail to the Vice President or whoever and told him how awful it was. When the gentleman got back to us, he apologized and offered us a 20% discount on our next stay. I think I can safely say that that 20% will sit unused for the rest of my life because you could not PAY me enough money to go back there again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.