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“Great hotel” 4 of 5 stars
Review of Princess Royale Resort

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Princess Royale Resort
3.0 of 5 Resort   |   9100 Coastal Highway, Ocean City, MD 21842   |  
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Hotel amenities
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10% off July&August Condo
Ranked #7 of 108 Hotels in Ocean City
Hartford, Connecticut
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
15 helpful votes 15 helpful votes
“Great hotel”
4 of 5 stars Reviewed August 18, 2014

It was our first time in Ocean City, MD. Princess Royale was a nice spot. We had an ocean view room and enjoyed the views. There was live music outside our window everyday from 1 to 4. It was wonderful to enjoy the music on the balcony before or after beach. The room was clean and comfortable. Though, tempura pedic mattress is not comfortable at all.

Room Tip: Second floor is great access to the pool and beach.
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  • Stayed August 2014, traveled with family
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,767 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (532)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Any
English first
Annapolis, Maryland
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed August 17, 2014

Desk manager Markisa, Matisha, whatever her rude name was, could not of been any worst of a hotel employee, She did not want to help in any way, Told us good luck trying to find another place to stay as all hotels were booked for Bike week. This is not a joke as the room smelled as if there were a dead body in it, told us they could smell what we were smelling but were unable to identify where it was coming from, we asked could we be moved to another room and she said they were booked solid, we hung around the main desk and witnessed other customers walking in asking if they had vacancies and the desk girl said they had rooms available. Will never go back to this dump again.

  • Stayed September 2013, traveled as a couple
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrincessRoyaleHotel, Manager at Princess Royale Resort, responded to this review, August 23, 2014
We are certainly sorry to read that you did not at all enjoy your stay at our hotel. I would very much like to investiage your concerns however I believe you may have noted an incorrect stay date as your review states that you have a concern regarding our Guest Services Manger, Martesha, yet that you stayed in Sept of 2013 while posting in July of 2014. Martesha began as our Guest Services Manager in February 2014. I have attempted to contact you via message but have not heard back and, again, would like the opportunity to speak with you to discuss your review. Please contact me via message on at 410 524 7777, ext 2007.

Looking forward to speaking with you,

Diane Anderson
Princess Royale
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed August 16, 2014

We (my wife,2 kids, and myself) stayed from Sun-Sat in a 2 room suite with 2 queen beds in the bedroom and a pull out couch in the front room. Very spacious. Not new but certainly not terrible... Had a full sized fridge, huge microwave, a dishwasher, dishes, pots and pans, and a cook top. We ate breakfast and lunches in the room and went out for dinners. They had a nice big pool inside in a glass cased atrium which made it nice on the one day it rained while we were there... Great location right on the beach with free, plentiful parking in the parking garage. The staff was friendly and the bell staff was a big help! Great value great family hotel.

Stayed August 2014, traveled with family
Was this review helpful? Yes 15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrincessRoyaleHotel, Manager at Princess Royale Resort, responded to this review, August 18, 2014
Thank you very much for taking the time to post a review regarding your recent stay at our hotel. We apprecaite your patronage as well as your positive feedback.

We are pleased that your enjoyed your stay and felt that our hotel provided a good value. Thank you again and we very much look foward to seeing you on your next visit to Ocean City!

Sincerely,

Diane Anderson
Princess Royale
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Baltimore, Maryland, United States
Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed August 16, 2014

They got my reservation completely wrong. They force you to pay for your room, and it is not refundable, ahead of time, but when they get the room wrong they give you a myriad of excuses. First , the customer got the reservation wrong. When the confirmation is presented the story changes to "well, your reservation for a specific room type is merely a suggestion". Then "well we do not have any other rooms available so take it or leave it." Then we have a value room -- no view no nothing. When I again insisted I receive the room I reserved -- three months before check in -- I was told that if I did not step away from the reservation desk I would be arrested!

It took two hours to straighten this out. I urge people to go elsewhere. At this hotel the customer is always wrong.

Room Tip: If you have to book here keep your confirmation! They will try to put you in a lower quality room if...
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  • Stayed August 2014, traveled on business
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrincessRoyaleHotel, Manager at Princess Royale Resort, responded to this review, August 23, 2014
Lori,

We were so disappointed seeing your review; especially as you had indicated to our Sales Manager, Lisa, that everything was fine and we after we had worked so diligently to address your concern. Lisa has tried to reach you several times regarding your review and as she explained on the day of your arrival she changed your reservation based on an e-mail from your group to accommodate a location request.

I personally took your initial call to the Front Desk and advised you that your reservation had, in fact, been for a side oceanview suite but it had been changed by our Sales Manager so that I would speak to her as soon as her meeting concluded within 30 minutes; which would have still been well before 4pm check in.

Unforuntately but with all due respect, you declined to allow me even a few moments to look into the issue and instead entered an Employee Only area of the hotel insisting that we interrupt the meeting. When that did not happen immediately, you created a disturbance at the Front Desk, including profanity, and refused to allow a clerk to assist other guests while the Sales Managers were working to address your concern.

We not only relocated your room to the original room type but then also made arrangements to upgrade you to a direct oceanfront suite with VIP service for the last evening of your stay.

We again regret that there was an issue with your original reservation but we changed the reservation based on an e-mail directive from your group; not an error on our part.

Please accept our apologies and we very much hope that on your next visit to Ocean City that the suites, service and staff exceed your every expectation.

Sincerely,

Diane Anderson
Princess Royale
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dover, Delaware
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed August 15, 2014

This is a nice hotel. We try to stay here whenever we go to Ocean City Maryland. They have a nice restaurant and a very nice private beach for the hotel. Some of the rooms have been renovated within the last few years. You can find some nice off season packages here too.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Syracuse, New York
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed August 14, 2014

This was not our first stay but it will be our last. There were so many issues and the management did nothing to correct any of our problems. The GM Mike Folber is never available, the other manager Diane Anderson gave me a complete run around and left 6 phone calls from me un- returned. Martesha a front desk manager was so rude and not at all interested in helping to resolve any of the issues. It was a completely different experience then our previous stay there.
I was traveling with my family and my 2 disabled children, it was the WORST vacation ever!!! 4 nights with NO sleep because of a light shining in our bedroom from the hall, smoke alarm going off because of moisture from the shower, the snack bar at the pool had no snacks. Being told by Martesha we could go find another hotel to stay at... we were paying $500 per night and it would have still been the worst hotel experience even if it had been free! These are just a few low points of our stay. please use your money to stay at another hotel where you wont be lied to and spoken down to by the staff. And please please please if you have children with special needs, this is NOT the place to stay they could care less!

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Caldwell, New Jersey, United States
1 review
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed August 14, 2014

We have stayed at the Princess Royale in Ocean City, MD for different vacations over the years. The resort is wonderful as there is a great mix of family and adult activities. We had a beach room and was able to walk out of our deck and right out to the bar and entertainment area where we made new friends and just felt like you were really on a vacation in a tropical place. The palm trees, music, staff and guests were all great. We had several beautiful days on the beach and just kicked back and had a great time.

Room Tip: I would get a beach cabana . It was a little more money but well worth it.
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  • Stayed August 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Princess Royale Resort

Address: 9100 Coastal Highway, Ocean City, MD 21842
Phone Number:
Location: United States > Maryland > Ocean City
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Ocean City
#3 Romantic Hotel in Ocean City
#4 Business Hotel in Ocean City
#5 On the Beach Hotel in Ocean City
#7 Family Hotel in Ocean City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Princess Royale Resort 3*
Number of rooms: 340
Official Description (provided by the hotel):
When you want it all in Ocean City the Princess Royale is where you will want to stay! If you are a first time visitor or a loyal repeat guest you will love our 2014 upgrades! All 310 suites feature brand new carpeting, furniture, wifi and all new heating & AC! And, our multi-million dollar renovations of all meeting and banquet space is breathtaking; even more perfect for your wedding, meeting, convention or reunion. Not only do we have the perfect accommodations for you but we also have the perfect rates for any budget; AAA, AARP, Military, Super Summer Savers including daily breakfast for up to 4 people, Rodney specials including half off or even FREE nights in the Summer and even our famous Welcome Coupon; which provides FREE Thursday or Sunday nights in the off-season when staying Fri and Sat at standard rates. We have 30 2 & 3 bedroom condos as well as 310 two-room suites including a bedroom with choice of 1 king or 2 queen beds featuring the incredible Tempur-pedic mattresses as well as living room with comfortable sleep sofa. All suites have a fully equipped kitchen including fridge w/ice maker, microwave and cook top. We have everything for the perfect getaway for couples, families and groups from 7 to 700! Be sure to check out Schooner's Oceanfront Restaurant, indoor pool w/tropical Atrium, saunas and hot tubs, convenience/gift shops, complimentary wi-fi access in all suites, fitness room, complimentary covered self parking and valet parking in July & August. Also in July & August we host a nightly All-You-Care-to-Eat Seafood Buffet in addition to Ocean City's ONLY live comedy show--back for summer of 2014 by popular demand Monday-Saturday at 9pm nightly! Also back for July & August 2014 are FREE movies on our Beach every Thursday night Be sure to visit our new Creative Day Spa to complete your trip to Ocean City with a manicure, pedicure, facial, massage, couples massage, body butter ecstasy wrap and more! We are the prefect place to do it all-- or do nothing-- your choice! The Princess Royale is a SMOKE FREE environment for your comfort and pleasure. At the Princess Royale the only thing we overlook...Is the Ocean! Our staff is committed to exceeding your expectations and we look forward to serving your hospitality needs on your next visit to Ocean City! See you soon at the beach! ... more   less 
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Also Known As:
Princess Royale Hotel Ocean City
Princess Royale Ocean City Maryland

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