We previously visited the Sea Bay Hotel and was extremely pleased. We had even commented on Trip Advisor about how terrific the front desk folks were. This time was disappointing to say the least because of extemely poor customer service! The hotel offers a fantastic off-season deal that contains gift cards to local restaurants, bike rental and mini-golf. The front desk person - a large African American woman - began our check in by actually arguing with us about the package we had booked. We pulled it up on-line and to top it off, the person with whom we booked the package over the phone even stood there and verified that we had spoke and what the package was to contain. The check-in person still continued to be nasty and argumentative! It made us want to turn around and leave but we had already pre-paid for the weekend. This woman had us so upset that she practically ruined my trip. On a somewhat positive note; the beds are being replace and there is new carpet, but other than that, they are using the term "upgraded" very loosely. We had highly recommended this hotel to numerous family and friends that often visit Ocean City. We will be making all of them aware of what we went though this time and doubt we will ever return as there are many many other choices that want to treat customers with respect!
- Also Known As:
- Sea Bay Ocean City
- Hotel Sea Bay
- Official Description (provided by the hotel):
- The Sea Bay Hotel is cconveniently located in mid town Ocean City on the bayside. Two buildings make up the Hotel property complex. Some rooms are located directly on the bay. All rooms have balconies, tv, mini refrig, microwave,coffee maker, iron/ironing board, and hair dryer. There is plenty of parking, and additional public parking is permitted on 60th and 61st Streets adjacent to the Hotel. The property has two outdoor pools. The Sea Bay Cafe is located in the Main Building and is open daily from 6AM to 2PM serving breakfast and lunch. The beach is a short walk about 500 ft. Many restuarants and shops located within walking distance. ... more less
- Reservation Options:
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