We travel often and I have submitted 70 reviews on this site. When we are at a hotel property, I continually evaluate and decide if we would return to that particular hotel. Before going to the Breaker's, I read all of the reviews and was well aware of certain issues. Knowing this, and after spending 6 days there, I still have mixed feelings about this hotel. Many reviewers have discussed the curt, unfriendly personality of the women at the front desk. There are 2 heavy-set women, and one younger lady. The younger lady was really nice. The older 2 heavier women, (who never introduced themselves), are definately unfriendly and show no warm personality to their customers at all. We stayed on the 2nd floor. We passed them approximately 30-40 times. The only acknowledgement that we got (with 4 children) was if we acknowledged them first. The hospitality business is more about just providing a clean, safe hotel. It has to be the entire package to make a customer want to return. The Pros of the hotel are definately the location and spacious size of the suites. The full security can be viewed as a pro or con to some. The locked stairwell doors and the extreme camera use is obviously for safety. However, not being able to exit to and from the boardwalk using the staircase was a bother to us because we were right next to the stairway. Also, having to use a key for the water spicket out the back of the hotel was extreme security. The definate Cons of this hotel beyond the front desk staff was the standing room only balcony (expected regular size) and the old tube television. I did ask the nice lady if the hotel has any near plans of converting over to flat screens and she did say no. We have stayed next door at The Park Place 5 previous visits. When I weigh the pros and cons of each property, I feel I would return to The Park Place before I would return to Breakers. This decision is primarily because of the attitude of the two women that operate this hotel. They will probably read this and say "Fine, go to Park Place." You have to know that the hospitality business is so difficult. Every customer looks for the "whole package." When the customer does not leave with a full satisfied feeling about the money they just spent, they do look elsewhere next time! As far as the boardwalk and the beach, great fun and clean! Beautiful beach!
- Also Known As:
- Breakers Hotel Ocean City