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“Good location, great value, family friendly” 4 of 5 stars
Review of BEST WESTERN Ocean City Hotel & Suites

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BEST WESTERN Ocean City Hotel & Suites
2.5 of 5 Hotel   |   5501 Coastal Highway, Ocean City, MD 21842-1344   |  
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Ranked #37 of 108 Hotels in Ocean City
Gillette
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
“Good location, great value, family friendly”
4 of 5 stars Reviewed September 6, 2013

Second year in a row we stayed here. The location is very good. 30 streets above the top of the boardwalk so less noise. We spend time in both north oc and west oc. Decent, friendly b'fast. Rooms are comfortable. Two LED TVs in the suite. Easy, mostly covered parking.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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181 reviews from our community

Traveler rating
    59
    63
    31
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    11
See reviews for
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
Ocean City, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 4, 2013

Check in was fast, and the desk clerks were very nice and helpful. They gave us lots of recommendations for places to stay and things to do in the city. They raved about Seacrets which is a few blocks up, within walking distance. Hotel only has 1 elevator, but we didn't have any problems with having to wait too long for it. Our room was very nice, clean, and huge. Lot's of open space. The view faced Coastal Highway, which was fine for me. You can see all the people walking around and hanging out. The tub is very small, not ever sure why they have a jetted tub that's so small. But the bathroom was nice and clean. There's a microwave fridge in all rooms. Parking is free, and this hotel is right in the heart of "nightlife" Ocean city. And the drive to the boardwalk is maybe 5 minutes. Our rate was $211 for one night. That's pretty steep, but this was labor day weekend, so not too bad for prime season. Prices are average on non-holiday weekends. I had a nice time at this hotel.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 3, 2013 via mobile

We thoroughly enjoyed our one night stay over Labor Day weekend. The rate was high, but that is expected over a holiday. Friendly staff, updated rooms, nice breakfast and clean rooms. The location is in the center of everything and just a short, inexpensive bus ride to the boardwalk.

  • Stayed August 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Staten Island, New York
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed September 2, 2013 via mobile

You get exactly what you pay for. I went with my boyfriend and we are both in our 20s and it seemed as if they kept everyone who was young on the same floor or maybe it was a coincidence. Therefore every night at 2-3am drunk groups of kids were yelling and banging walls in the hallways. I understand management cannot control their behavior but this continued to go on every night. I do not believe this to be a hotel for children/families. There is no pool or any activities for children at the hotel. The hotel is an outdated, dirty hotel. Within the hotel room there were holes in the ceiling by the bathroom fan and scratches all over the walls. Upon arrival there was hair in the bed sheets. I had asked to have the sheets changed and the maid had responded with something along the lines of "when we shake out the sheets, hair and lint get stuck on the sheets". Once she changed the sheets, there was more hair on the sheets and that is when I gave up and finally just used the sheets there. The following day I had left the room at 10am and arrived back at 2pm expecting my room to already been services by housekeeping. At 2pm it was not and had wanted to shower so I had requested new towels. It took 30-40min for new towels to arrive after a call to the front desk and approaching the housekeeper. When approaching the housekeeper for towels she had responded "I cannot give you towels if I do not have any, you will have to wait for someone to bring them up". After finally getting fresh towels, it was close to 3pm and our room had still not been serviced. At that point I was staying in my room the rest of the night and had told them I wouldn't need the service. Lastly, if you stay at this hotel in the summer, do not expect air conditioning in the elevator or hallways. Overall, I would not recommend it unless you need a cheap getaway to only rest your head at night.

  • Stayed September 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
clayton, new jersey, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 25, 2013

sheet from previous guests. stayed 2 days and they were not changed. room not vaccumed. candy found in sofa bed. the location of the hotel was perfect. in just the right spot to just about everything. front desk personnel very helpful

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexis M, Manager at BEST WESTERN Ocean City Hotel & Suites, responded to this review, September 5, 2013
Dear Charlette,

I do hope you enjoyed your time with us in Ocean City. I appreciate your compliments about our Front Desk staff! As for the cleanliness issues you experienced during your stay, I do apologize. There is no excuse for dirty linens, but I can assure you that we remove all linens from each guest room after our guests check out. I have brought your issues to the attention of our Housekeeping Supervisor so we can inform the rest of our employees about your experience. I certainly wish you would give us another chance to provide you with a wonderful experience! Thank you for staying with us and for reviewing our hotel.
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ocean city, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 23, 2013

nice, clean hotel. Rooms are ver nice good king sized bed excellent mattress. Continental breakfast was adequate, but nothing special. We would stay here again - provided good value. Front desk staff was very courteous and helpful.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexis M, Manager at BEST WESTERN Ocean City Hotel & Suites, responded to this review, September 5, 2013
Dear Michael Z,

Thank you for staying with us and for reviewing our hotel! I am glad you enjoyed your stay with us and I appreciate your compliments about our staff. Please remember to ask for our "repeat guest" discount when you decide to stay with us again!

Thank you,
Alexis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 12, 2013

Great hotel within walking distance of nightlife and many restaurants. Breakfast was great and very convenient. Rooms are big and clean as is the bathroom. Staff was friendly. Would definitely recommend and stay here again.

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jiminoc, Owner at BEST WESTERN Ocean City Hotel & Suites, responded to this review, August 15, 2013
Thank you for staying with us and for taking the time to tell others about your stay with us. Alexis is our Office Manager and like so many of our fine staff, she is doing a great job! it is reviews like yours that tell us " we are doing a good job"! But don't think for a minute that we ever take these reviews for granted. Ocean City is a beautiful place to come and visit and we are lucky to have such a great hotel, with such a wonderful staff in such a great location of Ocean City. We are constantly making improvements to our Hotel. This past year we replaced all of the old TV's with new flat screens in both our standard and suites. Next year we will be putting all new granite counter tops in our rooms. So we look forward to seeing you again real soon! We appreciate your business! jim@bestwesternocsuites.com/ owner
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Additional Information about BEST WESTERN Ocean City Hotel & Suites

Address: 5501 Coastal Highway, Ocean City, MD 21842-1344
Phone Number:
Location: United States > Maryland > Ocean City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #37 of 108 Hotels in Ocean City
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Ocean City Hotel & Suites 2.5*
Number of rooms: 72
Reservation Options:
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Also Known As:
Best Western Ocean City Hotel Ocean City
Best Western Ocean City Hotel And Suites
Ocean City Best Western

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