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“Screwed by best west” 1 of 5 stars
Review of BEST WESTERN Ocean City Hotel & Suites

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BEST WESTERN Ocean City Hotel & Suites
2.5 of 5 Hotel   |   5501 Coastal Highway, Ocean City, MD 21842-1344   |  
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Ranked #33 of 107 hotels in Ocean City
Midlothian, Virginia
Senior Contributor
30 reviews 30 reviews
4 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
“Screwed by best west”
1 of 5 stars Reviewed September 24, 2012 via mobile

We called on a special advertised on their we site for a suite and they stuck us with a moldy hotel room at the sea bay when we showed up. Called to complain and fell on deaf ears. Will never work with best west ever again.

  • Stayed September 2012
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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149 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
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  • French first
  • German first
  • Portuguese first
  • Any
English first
Bull Run
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 21, 2012

This hotel is fantastic for Bike Week. This was our fourth year and they staff are great for bikers. The rooms are nice, and they are clean. The hotel goes out of their way to make you feel at home and it is centrally located. Prices are reasonable! Stay here when you can - it's nice.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pennsville,nj
Contributor
19 reviews 19 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed September 4, 2012

The people at the front desk were amazing. They were sooo nice! The room was clean, and plenty roomy. Room enough for the 4 of us to spread out. I did ask for more shampoo because we used all of ours and never received it so follow thru could be better. Location was great. We never stayed that far away from the boardwalk before and didn't think we would like it but was wrong. surrounded by stores and eatery's. loved it!! Could use a pool.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frederick, Maryland
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 2, 2012

My wife and I recently stayed at the Best Western. Upon Arrival another guest stole my IPAD while I was checking in. I immediately told the front desk staff and the response was "What do you want us to do"?. There was a camera system there and initially they refused to view the film. I called police and again requested we view the film. We were able to determine that there was one couple who must have taken the IPAD due to the fact that they were the only ones in the lobby at the time of the incident. Management refused to even ask them if they had seen my IPAD and did nothing. I am sure if it was them who were robbed they would have viewed the video in a timely fashion and attempted to locate my stolen property. This all happened in plain view while I was checking in. If you stay there remember that WHEN your stuff is stolen management will do NOTHING to help you retrieve. This is an actual quote from the ownwer "I would not want to do anything to make the suspected thiefs of you IPAD uncomfortable during their stay". Wow I bet she would see it differently if it were her IPAD missing.

Room Tip: Stay at a different hotel
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  • Stayed August 2012, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jiminoc, Owner at BEST WESTERN Ocean City Hotel & Suites, responded to this review, September 27, 2012
Dear Guest. First of all thank you for staying with us. I apologize once again that this unfortunate incident happened to you. As I recall, you left your IPAD next to the elevator in the lobby when you were taking your luggage to your room. After you reached your room, it was then you realized you had left your IPAD behind. Once we were made aware of this, we immediately called the police for you and explained the situation to them. We also explained to you that we needed our General Manager in order to view the tapes from our lobby secuirty camera. We never refused to view them. After review we discovered that the camera angle did not reveal the exact location of the luggage and IPAD, and therefore was no help in the investigation. Again, I am sorry that this happened to you, but we feel that we did everything we could to help you in this situation.
jim@bestwesternocsuites.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed August 9, 2012

Stayed here the first weekend in August, 2012 with 9 other girls. Rooms were spacious enough for us and all our luggage. Perfect location close to the beach and Seacrets in a short walk. Free breakfast was a bonus.
The price for a suite with 2 beds and a pullout couch fitting 6 people was the same as for a tiny regular hotel room - super worth it.
Be prepared for noise though, lots of partiers.
Staff was friendly and helpful!

Room Tip: Get a suite - floor 3.
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  • Stayed August 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lafayette Hill, Pennsylvania
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 13, 2012

This is a very nice hotel, close to the beach and activities. The rooms are are quite nice with comfortable beds and lots of towels. The housekeeping is excellent. The staff are friendly and very helpful. I left a library book there. They found it and sent it back to me right away. A great place to stay in OC.

  • Stayed July 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bethlehem,pa
Top Contributor
65 reviews 65 reviews
13 hotel reviews
Reviews in 10 cities Reviews in 10 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed July 9, 2012

My wife and I stay here at least two or three times a year. the price is right, The rooms are always clean, the staff is friendly and the managers bend over backwards to meet your needs. Your very close to good restaurants shops and about a block and half to the beach.And most important your only a few blocks, walking distance to Seacrets bar and grill! They have a complimentry breakfast set up for you every morning toast,bagles,cereal, waffles and coffee,juice,pasteries everything you need to start your day. we have stayed at several places in OC we keep going back here, We will be going back again in three weeks

Room Tip: If you cant get rooms online call the hotel direct,sometimes they have somone cancel.
See more room tips
  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about BEST WESTERN Ocean City Hotel & Suites

Address: 5501 Coastal Highway, Ocean City, MD 21842-1344
Phone Number:
Location: United States > Maryland > Ocean City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #33 of 107 hotels in Ocean City
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN Ocean City Hotel & Suites 2.5*
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Also Known As:
Best Western Ocean City Hotel Ocean City
Best Western Ocean City Hotel And Suites
Ocean City Best Western

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