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“Great price, but you get what you pay for.” 3 of 5 stars
Review of Crystal Beach Hotel

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Crystal Beach Hotel
2.5 of 5 Hotel   |   2500 North Baltimore Avenue, Ocean City, MD 21842   |  
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Ranked #60 of 107 Hotels in Ocean City
Lewistown, Pennsylvania, United States
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
“Great price, but you get what you pay for.”
3 of 5 stars Reviewed March 30, 2013

My husband and I stayed here Easter weekend for a mini-vacation. We paid $39/night which is an awesome price, but had we paid more we would've been overpaying. I booked a first floor side view, and the price was supposed to be $119 for two nights. When we checked in the guy gave me my receipt to sign and it said $78 total, so I was pleasantly surprised. Then he gave us room keys to 402. I thought about saying something but decided against it since we'd saved over $40. Anyways, the room is fine to sleep in, but not somewhere I'd want to spend a lot of time. The TV remote didn't work and the power button on the TV was broke. The room had an awful smell the second day, I'm not really sure what it was. The beds were okay, not the most comfortable but could've been worse. It's nicely located along the boardwalk, which was a big thing for me. Overall, it wasn't a horrible hotel but I don't think we'll be back.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carouselresort, Manager at Crystal Beach Hotel, responded to this review, March 12, 2014
Dear valued guest, thank you for the thoughtful review. We want to state that The Crystal Beach Hotel is a great hotel, and it's only getting better. The Carousel Group Management Group has recently taken over the operations and management of the hotel. What does this mean for you? It means more than just quality assurance, it means you will get the benefits from staying at a Carousel Group Hotel.

Benefits Include:
Free Vouchers when you book on our website: crystalbeachhotel .com
Free Vouchers exclusively found with The Carousel Group:
1. Family Photo Night
2. Discounted Ice Skating
3. Discounted Dining in the Carousel Oceanfront Restaurant
4. Use of the Tropical lawn, live entertainment including Live Ice Shows in The Summer

There are many great activities just walking distance from the hotel. These activities include Movies on the beach, family beach Olympics, Jolly Rogers amusement park, great dining, attractions, miniature golf, and so much more!

Thanks for being our guest, we look forward to seeing you again soon!

Sincerely
The Carousel Group Management Team 800 641 0011
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

157 reviews from our community

Traveler rating
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    30
    20
    11
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • Any
English first
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed September 8, 2012 via mobile

Very dirty place!! Carpet disgusting! Air conditioner unit didnt look like its been cleaned in quite sometime! So if we get respiratory infections we no the source! Beds were very uncomfortable. Bed clothing old & torn. Nice to have a sliding class door- but- if uou can't see out of it- what's the purpose of paying for it?? Not cleaned on daily cleaning @ all. The only thing that was done daily was the bed thrown back together! Disgustingly dirty coffe pot (white) with mold in it- they exchanged it for one that was black in color so you couldnt see the mold! Very dirty glass carafe with it! Would never use it!! They charge top dollar for the location! Owner needs to access rooms & staff! Bathroom air vents never cleaned! Won't waste my money next time!

  • Stayed September 2012
    • 5 of 5 stars Location
    • 1 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carouselresort, Manager at Crystal Beach Hotel, responded to this review, March 12, 2014
Dear valued guest, thank you for the thoughtful review. We want to state that The Crystal Beach Hotel is a great hotel, and it's only getting better. The Carousel Group Management Group has recently taken over the operations and management of the hotel. What does this mean for you? It means more than just quality assurance, it means you will get the benefits from staying at a Carousel Group Hotel.

Benefits Include:
Free Vouchers when you book on our website: crystalbeachhotel .com
Free Vouchers exclusively found with The Carousel Group:
1. Family Photo Night
2. Discounted Ice Skating
3. Discounted Dining in the Carousel Oceanfront Restaurant
4. Use of the Tropical lawn, live entertainment including Live Ice Shows in The Summer

There are many great activities just walking distance from the hotel. These activities include Movies on the beach, family beach Olympics, Jolly Rogers amusement park, great dining, attractions, miniature golf, and so much more!

Thanks for being our guest, we look forward to seeing you again soon!

Sincerely
The Carousel Group Management Team 800 641 0011
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Youngstown, Ohio
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 24, 2012

We stayed from Aug. 7-10. We were on the fourth floor in a side-view jacuzzi room, and our view of the ocean was still pretty awesome. We didn't make much use of the cupboards in the room, but it was nice to have the sink, counter and fridge. The maid service was great, very friendly, and the front desk was friendly as well. Parking deck was nice to have. No bugs in our room! It was clean and everything we were looking for in a beach front hotel. (If you want fancy things and super soft sheets, go pay the premiums of hilton, etc!) We would definitely return.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carouselresort, Manager at Crystal Beach Hotel, responded to this review, March 12, 2014
Dear valued guest, thank you for the thoughtful review. We want to state that The Crystal Beach Hotel is a great hotel, and it's only getting better. The Carousel Group Management Group has recently taken over the operations and management of the hotel. What does this mean for you? It means more than just quality assurance, it means you will get the benefits from staying at a Carousel Group Hotel.

Benefits Include:
Free Vouchers when you book on our website: crystalbeachhotel .com
Free Vouchers exclusively found with The Carousel Group:
1. Family Photo Night
2. Discounted Ice Skating
3. Discounted Dining in the Carousel Oceanfront Restaurant
4. Use of the Tropical lawn, live entertainment including Live Ice Shows in The Summer

There are many great activities just walking distance from the hotel. These activities include Movies on the beach, family beach Olympics, Jolly Rogers amusement park, great dining, attractions, miniature golf, and so much more!

Thanks for being our guest, we look forward to seeing you again soon!

Sincerely
The Carousel Group Management Team 800 641 0011
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wolcott, Connecticut
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 23, 2012

Nice, clean spacious room. - enjoyed our stay very much..Quiet. The staff was very nice and were eager to help. We felt very safe and secure. Did find the rooms to be damp but being beachfront that's expected. We asked what internet and were provided a password to log in ..could not connect..very weak signal..
You wont be disappointed with this property :):)

Room Tip: Nice , Clean Hotel - You wont' be dissappointed
See more room tips
  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carouselresort, Manager at Crystal Beach Hotel, responded to this review, March 12, 2014
Dear valued guest, thank you for the thoughtful review. We want to state that The Crystal Beach Hotel is a great hotel, and it's only getting better. The Carousel Group Management Group has recently taken over the operations and management of the hotel. What does this mean for you? It means more than just quality assurance, it means you will get the benefits from staying at a Carousel Group Hotel.

Benefits Include:
Free Vouchers when you book on our website: crystalbeachhotel .com
Free Vouchers exclusively found with The Carousel Group:
1. Family Photo Night
2. Discounted Ice Skating
3. Discounted Dining in the Carousel Oceanfront Restaurant
4. Use of the Tropical lawn, live entertainment including Live Ice Shows in The Summer

There are many great activities just walking distance from the hotel. These activities include Movies on the beach, family beach Olympics, Jolly Rogers amusement park, great dining, attractions, miniature golf, and so much more!

Thanks for being our guest, we look forward to seeing you again soon!

Sincerely
The Carousel Group Management Team 800 641 0011
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ridley Park, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 17, 2012

Nice, clean room with a great view. Very accommodating! I needed a ground floor room because of a breathing problem. Loved the parking garage. Nice to get into a cooler car. Room was a little damp despite the air conditioning working very well. Maybe cause we were so close to the ocean. Overall nice experience.

  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carouselresort, Manager at Crystal Beach Hotel, responded to this review, March 12, 2014
Dear valued guest, thank you for the thoughtful review. We want to state that The Crystal Beach Hotel is a great hotel, and it's only getting better. The Carousel Group Management Group has recently taken over the operations and management of the hotel. What does this mean for you? It means more than just quality assurance, it means you will get the benefits from staying at a Carousel Group Hotel.

Benefits Include:
Free Vouchers when you book on our website: crystalbeachhotel .com
Free Vouchers exclusively found with The Carousel Group:
1. Family Photo Night
2. Discounted Ice Skating
3. Discounted Dining in the Carousel Oceanfront Restaurant
4. Use of the Tropical lawn, live entertainment including Live Ice Shows in The Summer

There are many great activities just walking distance from the hotel. These activities include Movies on the beach, family beach Olympics, Jolly Rogers amusement park, great dining, attractions, miniature golf, and so much more!

Thanks for being our guest, we look forward to seeing you again soon!

Sincerely
The Carousel Group Management Team 800 641 0011
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 13, 2012 via mobile

My family has been to OC over 15 times. This hotel was in a great location on the boardwalk. We had a pool view, but still could see the beautiful ocean. For the price I would definitely give it a five star rating, because the room was clean (housekeeping daily). Our room had a mini frig, sink, microwave and cabinets for snacks and light breakfasts.

We have paid twice as much for what I would consider basic rooms. The rooms aren't super huge, but spacious enough for a family of four. The staff is very courteous. The pool and area were clean and showers were located on site to wash off from the beach. They also had a parking garage located right next to the building. In my opinion it was a great hotel for the price.

  • Stayed August 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carouselresort, Manager at Crystal Beach Hotel, responded to this review, March 12, 2014
Dear valued guest, thank you for the thoughtful review. We want to state that The Crystal Beach Hotel is a great hotel, and it's only getting better. The Carousel Group Management Group has recently taken over the operations and management of the hotel. What does this mean for you? It means more than just quality assurance, it means you will get the benefits from staying at a Carousel Group Hotel.

Benefits Include:
Free Vouchers when you book on our website: crystalbeachhotel .com
Free Vouchers exclusively found with The Carousel Group:
1. Family Photo Night
2. Discounted Ice Skating
3. Discounted Dining in the Carousel Oceanfront Restaurant
4. Use of the Tropical lawn, live entertainment including Live Ice Shows in The Summer

There are many great activities just walking distance from the hotel. These activities include Movies on the beach, family beach Olympics, Jolly Rogers amusement park, great dining, attractions, miniature golf, and so much more!

Thanks for being our guest, we look forward to seeing you again soon!

Sincerely
The Carousel Group Management Team 800 641 0011
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ronkonkoma, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 10, 2012 via mobile

In the past year, this is my family's 3rd trip to Ocean city. The 1st time was Days Inn Oceanfront @ 23rd, a few days before Hurricane Irene hit, had to evacuate, thank God, the place sucked! (I wrote a review on it last year). 2nd was week before Memorial day 2012,stayed at the Quality inn Boardwalk @ 17th st. Very nice place and would stay there again but was sold out on our 3rd visit on 8/7/12. The Crystal Beach had vacancies, so we stayed here. Location & parking garage was a plus! The Hotel & Rooms were very clean. The room itself had an kitchenette but no stove, only microwave, ok, planned on eating out anyway. The room was big, 2 queen beds, pullout sofa, 2 chairs & table. Could use another piece of furniture in room, looked a little empty. Very clean, nice balcony, and the whole Hotel smelled clean. Now the bad points, the pool was small and the lounge area around pool was small. Booked a room that was ocean view. It was the side of the hotel and had a partial view of the ocean, not a big deal, but if I knew the poolview room was the oceanfront room also , I would have taken this room for 40.00 cheaper! Now if the people who worked here were a little nicer, I would have found this out. So I give this Hotel for rooms & cleanliness an 8 out of 10. For the employees a score of 5 out of 10. If I had to stay here again, I would but I'm sure there are many other nice places I need to check out 1st!

  • Stayed August 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carouselresort, Manager at Crystal Beach Hotel, responded to this review, March 12, 2014
Dear valued guest, thank you for the thoughtful review. We want to state that The Crystal Beach Hotel is a great hotel, and it's only getting better. The Carousel Group Management Group has recently taken over the operations and management of the hotel. What does this mean for you? It means more than just quality assurance, it means you will get the benefits from staying at a Carousel Group Hotel.

Benefits Include:
Free Vouchers when you book on our website: crystalbeachhotel .com
Free Vouchers exclusively found with The Carousel Group:
1. Family Photo Night
2. Discounted Ice Skating
3. Discounted Dining in the Carousel Oceanfront Restaurant
4. Use of the Tropical lawn, live entertainment including Live Ice Shows in The Summer

There are many great activities just walking distance from the hotel. These activities include Movies on the beach, family beach Olympics, Jolly Rogers amusement park, great dining, attractions, miniature golf, and so much more!

Thanks for being our guest, we look forward to seeing you again soon!

Sincerely
The Carousel Group Management Team 800 641 0011
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crystal Beach Hotel

Address: 2500 North Baltimore Avenue, Ocean City, MD 21842
Phone Number:
Location: United States > Maryland > Ocean City
Amenities:
Beach Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#32 On the Beach Hotel in Ocean City
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Crystal Beach Hotel 2.5*
Number of rooms: 79
Official Description (provided by the hotel):
The Crystal Beach Hotel is located at 25th Street and the Boardwalk. The hotel is featuring 79 deluxe efficiency rooms overlooking clean, wide beach on the Atlantic Ocean. The Crystal Beach Hotel is situated within walking distance of shopping, fine dining, fun eateries, and the amusements on Ocean City's newly renovated boardwalk. ... more   less 
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Also Known As:
Crystal Beach Ocean City
Hotel Crystal Beach

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